Response from Window Genie of Savannah
Firstly, I would like to apologize that your experience with Window Genie was not to your satisfaction. I have looked at our records to refresh my memory of this job carried out on 8/26/2013. There are a couple of points in your feedback which I would like to address. My records and recollections indicate that upon arrival we discussed the need for a house power wash, I agreed to provide a quote which was left on the mailbox and an e-mail version was created and sent the following day. I apologize if there was any misunderstanding, I purposely left the screens out. I had the impression that we were very likely to be washing the house in the near future and it made sense not to replace the screens until we had completed a house wash. This job was carried out by the owner of the business personally, I am sorry if any impression of looking in the windows was given, exterior only window cleaning does require us to look very closely to ensure quality and determine which side of the window is dirty, also older style windows can leak when a home is power washed. I was simply trying to ascertain this information in order to be able to quote for any additional work. We work inside and out of a large number of high end homes and pride ourselves on our professionalism and care of our customers property. I am really sorry for any impression you got to the contrary, please be assured that I was purely trying to ensure quality and look for any potential issues that may arise from power washing the house. Please do not hesitate in contacting me if you have any further concerns, we will work diligently to address and correct them. Ben Francis. 912 433 8820.