Air Mechanix

Air Mechanix came out to review an HVAC unit at new home before we bought it. Garrett Hite and his team found a critical issue that could have caused harm to the people in the home and possibly saved them from a gas leak! They are thorough, fair and punctual.

I had used them last year to put a new coil in the other system. They were prompt, and that impressed me. There was a problem, and that was that they were supposed to come out and put a draft thing to stop the air from going upstairs, but they didn't do that. They promised they would come back to do that, and I called them about it, but they didn't come out. I was unhappy about that.

Great. The guys were on time, helpful and friendly. They gave me good advice, which I followed. They also suggested several improvements, which I'll do.

As usual Air Mechanix was there when we needed them. Our 1st floor AC was running, but stopped blowing cold air. It is 20 years old, so having a few problems. Called on a Friday, late morning and they were out Friday afternoon. It was our usual rep, so he knew, which is always good. The coils in the air handling unit had iced up. He got all the ice off the coils and cleaned them. He recharged the freon, which was low and caused the problem. Air Mechanix replaced our up stairs unit back 6 or 7 years ago. They have been our go to guys since. They have always been timely, professional, and reasonably price. We would highly recommend them if you need a new unit or a repair.

After visiting my home to perform an estimate for duct replacement in a timely manner, I have been trying to get the estimate amount for several weeks from Air Mechanix with no success. I have lost confidence in this company and will find another service provider.

My central Air stopped putting out cold air. I called Air Mechanix to have them come and look at it. The receptionist said she could get them out to my house the same day, but it would not be until the afternoon. I was grateful to be able to get same day service. She called me back at about noon and said she had a technician that could be there in ten minutes. He troubleshot and repaired the problem quickly. He said I had a bad capacitor and replaced it. I am on Georgia Powers summertime-out service so we had to wait for their box to reset before he could turn the AC back on again. Meanwhile, he took the time to explain what the part did and how it had failed and gave me some general information about my unit and certain requirements for the different types of coolants used. All very informative. When the AC was turned back on I could already feel the air was cooler. He went back behind himself making sure that he had cleaned up anything and closed all doors. I would recommend them to friends

When the day came to do the work, nobody showed up at the scheduled time. I called the company, and after being on hold for an unusually long time, the receptionist came back to tell me that the guys were on the way. They finally showed up, with the wrong unit. From conversations it was clear that they were a scratch team thrown together at the last moment and only because I'd called. He didn't know what my needs were because he'd not been involved in the estimate and the office really didn't know what he needed to do! At first he was told someone would bring the correct unit out to him. Finally he was forced to go get it. The techs did a great job given the situation. The heat was extreme in the attic, and because the office has dropped the ball on sending someone to the appointment at the time scheduled and with the right unit for the job, these guys were forced to work in the worst heat of the day. They did discover a slight leak at the outside unit that they tried, unsuccessfully, to stop. But the tech said the office would send the regular tech out the next day to address the leak. The next day came and went without anyone showing up. After I called again the second day to say the new unit wasn't cooling they finally sent the tech out. By this time most of the freon had escaped from the system, so he had to block the leak and replace the lost freon. Overall, this wasn't the best experience. The techs that did the repair did a darn good job under miserable conditions, but the management staff dropped the ball badly, not once but twice.

They were wonderful. They really solved all the problems we had. We did not have to spend too much money either. We found that they had good reviews on Angie’s list too. It is a really good company. We called them and they came down and looked at the problem. I have nothing to complain about.

I had great service from them. The only thing I can say is that I had trouble getting them to call us back to give us a quote.

This was not the professional experience that i would have expected from any service company. I contacted Aire Mechanix to set up an appointment. I explained my goals - That I needed to have my system serviced on a regualr basis and, I needed to either get the same kind of wholehouse air filter Or, consider a more efficient system. From the first call, the telephone service was excellent. The office sent out one (or two?) of the sons to look over my system, to see of another type of whole house filter system would be better. As I could not tell them much about the a/c system, they felt it was necessary to see it first. I was fine with this. We scheduled the appointment. The sons came out, looked things over and mentioned that the a/c system was not old. I agreed and said that i was consdering replacing the air filtration system (aprilaire ) and wanted to know what options they had to offer. in addition, I wanted to have the system serviced and cleaned. They left and said that I'd hear back from the office, the next day. When I did not have a message at home, I called the office. I explained that I was wating to hear back from them regarding the replacement filtration system & system cleaning. The office had me speak with the owner, who was there at the time. I re-explained everything. He said he was still looking into this and to give him some time. I was fine with this and told him so. The following week, i contacted the office, speaking to his wife. She suggested that I send an e-mal to him to remind him about our conversation. I did this. After a few days, I called the office. The owner was not in. However a message was to be given to him. I asked the office to please let me know if there was a problem, as I really needed to make a decision (to replace air cleaning system or just get a replacement filter - as well as to get the system cleaned, due to my allergies. ) I said at that time, I would have to make a decision, as it had now been over 2 weeks. I re-submitted the e-mail.. HOwever, I did contact another company, to begin the process, in case I did not hear back. In fact, I never heard back. I moved on to a successful completion, with a different local company. Communication and customer service are cornerstones for any business. Without either, there is no consistency to any business. IIt was unfortuntate that this occurred wtih a business that had had high ratings from Angie's List. Any positive ratings were based on the work by the sons and the office staff.

I mentioned above that the home inspector initially found a problem, which is because we are buying the house, but have not closed yet. Our home inspector told us that the condensation line was leaking, and it's evident by the wall and ceiling in the kitchen below. My boyfriend was in the attic with him when he found the source of the leak and recommended we get an HVAC tech to inspect it further. There's $85 I'll never see again. I found these guys on Angie's List with tons of good reviews, so I called and asked if someone could check out my system and let me know how much it would cost to fix it. They scheduled the service within a few days and told me that someone would call me after 3pm on Friday and let me know when he would be there. Around 1pm I got a call that they tech was already there, and i couldn't join him at that time so he did the inspection alone. The office told me they would email the report to me Monday, but the tech apparently hadn't turned it in yet, so I waited until Tuesday before I got frustrated. When i finally got an email from them that day, it was the report for someone else's house. That's not a huge deal, but further shows a lack of organization. When I did get the correct report, it gave me absolutely nothing. They told me how much power was in the unit, what the temps were coming out, and that while it doesn't need to be replaced yet, it's old and I should replace it anyway. The tech had no idea the unit was leaking at all. The report didn't include any price estimates, and didn't mention the problem I orignally called about. I was able to get estimates, but I don't understand why they weren't given up front. Perhaps this was a different type of report, but that's not what I asked for when I called. I shouldn't have to know a bunch of stuff about HVAC systems to get mine repaired. The people I spoke with were courteous, but I won't be hiring them to do the work.

This company actually works out of the owners home and all their trucks line the street all night long. During the day the driver's cars line the street. This is not professtionalism in my opinion. It helps drive down the prices of the other houses on the street. They do have a small office where they listed but I do not believe the use it.

They reused my existing filter enclosure and duct work, great job, love the new unit, so quiet and no temp swings, they also did almost all that the salesman promised. They even can back the next week to fumigate my ducts without me having to call to remind them. Good outfit.

I really like them. They are family-owned. The mom, dad, and son work for the business. It's a great little company. We have some questionable HVAC people in town, and we have been down that road. We like these people. They are great people.

They came out and checked several things to detect the problem. They didn't have to use any parts and only charged me for the service call. I was astounded with their service and he was very professional.

Nice gentlemen (Justin and Cory) appeared promptly after a requested call for a checkup of our air conditioner units (two). It turns out we need a compressor or an entire unit (decision left to the homeowner) and we will be working with the home warranty folks on that. In the meantime, Air Mechanix was able to replace enough parts and add Freon so that the temperature reduction was increased by 13 degrees, from 85 to 72. I feel confident that nothing was done that didn't need to be done, and Justin took great care in explaining all the technical terms relating them in such a way that it made it understandable. When we replace the compressor or get a new unit, we will definitely be using Air Mechanix. Thank you for your prompt, efficient, friendly and honest service.

They have great prices. They are extremely professional and extremely honest.

They worked together well as a team and completed the work quickly and were professional and informative.

It went extremely well. The Technicians were on point, polite, professional and guided me through the system check process step by step. I am confident that when I do need to replace my HVAC unit, I will not hesitate to contact Air Mechanix. Thank you very much for such wonderful work!

Our unit had started to freeze up so we had a company come in and spray in solution to stop any leaks. We then got a quote to replace the unit but it was way over the top. They didn't provide us with any information as to what had happened or what may happen and as we ended up finding out the unit was badly rusted and had other issues.

They were excellent. They worked until it was fixed even though it was after hours; he stayed all day until he got it running. When they replaced it they took down the fence, traded out the machines, and put the fence back up without harming anything. The price was very good.

Did an excellent job on time and per the estimate given for the work. Was pleased with both the work and the good information given when making the decision on what type of unit to replace the other unit with.

Justin, the HVAC tech, was prompt, friendly, and quickly determined the problem. The price was good.

The guys that showed up were great! They were able to help us out on short notice and went above and beyond what I called them there to look at. They gave us the options available for new screen panels and, once installed, they walked me through how to work it. They looked at our vents and made me aware of an immediate concern with our water heater, for which I am extremely grateful. I would absolutely not hesitate to call them again if I have any Heating or A/C needs!

This company sent a representative out at the time/day I requested; with arrival exactly at that time. I was impressed with the friendly, professional explanation from the representatives. Within a few minutes, the problem was fixed and they were back on the road. I definitely will use this business again.