A Action Air

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Excellent response. Part in stock. Service person could not have been more professional. We would definitely call them again.

Things were a little bit rough setting up our appointment, but that's probably because my mother-in-law paid from out of state. The guys arrived on time. I wasn't personally there when they arrived, and by the time I got there they were gone, and my husband (who was there first) didn't even know they'd left. They came and went a few times... I assume they were buying stuff for the job, but it would've been nice to let us know. No big deal. After a short while we left the house for a bit leaving the crew there along with our handyman, all hard at work. I soon got a call that they would have to return tomorrow to finish because one of the guys passed out after being in our attic. It's Georgia and it's summer, so I know it's hot... but this is you job. You KNOW you're going into a hot attic and you choose not to keep yourself hydrated? I didn't get upset about this, but if you think about it it's extremely unprofessional. He should've known better. But I said it was no problem and wished him well. The next day the guys came out extra early to try and beat the heat. The work was finally completed and the A/C works well now. Because of their delay they ended up working on the same day as our roofers. That evening I saw that they left our old water heater in the front yard. I called to see if that was customary and I was told that one of the roofers asked for it so they left it, but if no one wanted it they would come back and pick it up. Well the roofers deny this claim, and now this stupid thing i sitting in front of my house and I have to wait for someone from the company to be in my area and hope that someone told them to come pick it up... I'm not holding my breath. Even if a roofer asked for the thing, someone should have told me what was happening. Whatever communication breakdown occurred between these two crews is not my fault, and I shouldn't have to deal with the consequences. The work they eventually did was fine, but the lack of professionalism and common courtesy will prevent me from hiring this company again.

I fired them because I found out they were dishonest. While servicing my unit, they said it was leaking so I got a second opinion. Upon a second opinion the unit was not leaking the technician actually poured liquid down to make it look like it was leaking. They told me the leak could not be repaired that I had to buy a new unit. All of there claims proved to be false.

They treated us fairly and were very timely. They also worked with us on the price.

I would recommend them to anybody. Each time I had the air conditioner repaired it was okay. A lot of service providers would recommend that I would replace it, but when they fixed it the air conditioner functioned better than it ever had. I would hire them in a new york minute. They even called me to let me know that he was coming and he showed up when expected. I never had to wait for them.

From the initial visit to completion of the work, this company performed top notch service and displayed complete professionalism. Their customer service is also fantastic, checking with you along the way. I am pleased to highly recommend them and their sales staff.

Service man came out, checked it and said it needed refrigerant and put some in. He collected his money and left. That evening when I got home from work I went back there to check on what he had done and found he left the access panel off the unit and had lost all but one of the screws that hold it on. I had to find enough screws and reinstall the access panel myself. Very poor service and no respect for the customer. We found out later that he did not tighten something because the refrigerant he put in leaked out quite soon and the next tech I called, from another company, said he tightened it and it stopped the leak.

AWFUL, AWFUL, AWFUL!!!!! Too many complaints to list. Just take my word for it and look for another company.

They responded when they said they would , but did not complete job and we were without air conditioning for 5 days in 90 degree plus weather. I would never use them again nor recommend them to others.

I was given an estimate from A Action on 3/22/11 and the work was scheduled on 3/23/11. The team was very professional. They walked me through what they were doing and the difference in the new system versus the old system. They cleaned up after themselves. It only took about 4 hours for the total job to be completed. I received several recommendations for them from friends before I made a final decision to use A Action to complete the work. I did have to call them back out to flush the lines about a month later because the installers did not do that initially. So make sure you mention this if you have a new system installed. the safety mechanisms cut the system off if the water backs up in the summer. It is a 5 minute job and they did not charge me to correct the issue and the tech knew immediately what the problem was from my description. They came out the same day I called as well. Customer service has been great. I have been very pleased with my decision using A Action Air.