Emperial Hardwood Floors

Emperial did all of our hardwood installation on our New Construction home in Marietta. I could not have been more impressed. As a REALTOR, I set the bar high, and they exceeded all expectations! The owner was professional and kind, even when we changed the stain, and did a fantastic job. I would hire them again in a heartbeat.

Empirial Flooring was referred to me by a friend who used the company to have her hardwood floors refinished. I called Ricky (the owner) to come and give me an estimate to have my floors refinished. I also had other companies give me estimates. Ricky's estimate was much lower than the others so I chose his company since a friend had recommended him and her floors looked great. George and his work work crew showed up at precisely 8:00am as promised, quickly moved my furniture to the garage, and sanded an area so I could choose the correct colors. After leaving our cell phone numbers, we left for a week at the beach. When we returned, floors were beautiful and our furniture was back in place. I can wholeheartedly recommend Emperial Flooring for work on your hardwood floors.

Overall, it went very well! The work started on the agreed upon date. The work was finished quickly. The floors and stain look sharp.

Team was professional, trustworthy, helpful, Horst, punctual, friendly, and delivered a high-quality job. Thank you!

Very happy with communication, crew, work and finished project. Would definitely recommend to others and would hire them again.

Excellent workmanship and very professional company. Would use them again.

The experience from start to finish was great! Our floors turned out better than expected! They matched the stain to the existing floors perfectly! We will definitely use Emperial again for any flooring needs!

everything went a scheduled. The crew arrived promptly at 8:00 a.m. and began moving our furniture into our garage. They were very carefully not to mar the walls and they were careful with our antiques. We opted to leave town for several days due to the polyurethane that was being applied. The finished product was beautiful, and we are very happy with their work.

Emperial Floors did an excellent job. We are very particular homeowners and Emperial exceeded our expectations. The finished product is very nice!

very well, the floors look beautiful

Ricky and his crew completely exceeded our expectations. Ricky was extremely knowledgeable and professional. He listened to our vision and helped us pick out the perfect stain and finish. His crew led by George was prompt, courteous and did an outstanding job. I would not hesitate to recommend Emperial Flooring to anyone. You will not be disappointed.

Excellent experience from beginning to end. The owner, Ricky, came out himself to give the estimate, was on time and had excellent suggestions.....one of the suggestions even lowered the cost of getting our hardwood floors refinished! Very thorough during estimate and we were given a specific time-frame for each part of the refinishing process. Can't speak highly enough of Emperial for customer service, workmanship, and price! Honest group! When I had a couple of logistical questions, he was immediately reachable by cell phone. The finished work is AMAZING and turned out better that I would have hoped. The workmanship is excellent and you will not be disappointed! We found Emperial in the Home Reports Guide for excellent businesses and I see why because they are top notch!

Emperial did a fantastic job sanding, staining and sealing our floors. Other companies told us it could not be done, but Ricky's company did a great job at a competitive price. They arrived on time and completed the job a day earlier than expected. This is a great, family owned company.

Short Version: 3 attempts, each for more money, unsatisfactory work. After 1st Attempt, floors looked like 1001 Dalmations had exploded all over the wood, but Ricky said I was a "perfectionist." He said he could try putting down 2 more coats of poly, "but I don't know what will happen, I've never put down 4 coats." (Another contractor said he puts down 4 coats all the time, and even 5-6 coats.) After 2nd Attempt, floors looked great (Ricky fired this Tech, though, for telling us that the reason he was late to start the job was that Ricky wanted him to use an applicator that he had just used on an oil-based floor, for our water-based poly, which would have ruined the poly finish). But, the sanding (Ricky advertises that he uses the Bona dust containment system, but he didn't at our house, he didn't even use the sander with the bag on the back) from 2 attempts was throughout the house, via the HVAC ducts and doors opened to all rooms and ceiling fans turned on which drew all the dust into everything we had stored (took 2 months of nights to clean everything); then floors scratched easily, floor started bubbling, and even room temperature water permanently spotted the floor. Ricky made 3rd Attempt, took sanding down to the wood, he said 2 failed attempts must have been due to a cleaning product used by previous homeowner that made poly adhesion difficult (Wouldn't this be true for any hardwood floor in a home in which homeowner is not original homeowner, but there was no warning about this when Ricky sold the job to us). After 3rd Attempt, we have: Shoe trash under poly, grit of some sort under poly; poly bubbling; poly streaks; some pooling of stain; some puddles of poly... They didn't set the temperature after the first 2 coats of poly on this 3rd attempt, temp dipped to 61 and 59 degrees overnight, up to 19 hours; temp should have been 70. There's more, such as that Ricky threw no less than 5 utter "fits" during this process-- 2 of 6 his workers during this 3-Attempt process said "Yeah, that's just Ricky." There's more, but it's all just too upsetting. When we got an estimate, all we wanted was more poly in the kitchen; or, we were going to replace hardwood in kitchen with tile. Told this to Ricky, he sold us a job and job was done very poorly. And, we still don't know what the heck chemicals are in the product he used in Attempt #3. We wrote the poly product company 7 emails, still no response. Beware (we have just found out) that there is no legal requirement for the word "non-toxic" which Ricky claims of his products. And, what I do know of the product is that workers are to use respirators, but workers were not given respirators. This last product has made us sick (headaches, nausea etc), and we have a chemical air-cleaning whole house system. My fault: Why in the world did I give him the 3 Attempts, twice for more money, after his first "fit" that I was a perfectionist over the 1001 dalmatian spots... As far as my being a perfectionist, I take pride in my home. All other contractors helping us to get this house ready to move into (except 1 other) completed their jobs on Excellent terms with us. Ricky was a nightmare. And guess what, Ricky, if you write some story that my account of what happened is not true, I still have your voicemail from your last contact before you cashed the check, you said "You've been so disappointed, why should I come rescue you!"

This is the second time we have used Emperial. The first job was to refinish seal all downstairs hardwoods. They bring a team of 4 (ask for Team Leader George) who are all experienced and work together very efficiently Removed Kitchen Tiles and compound. Hauled away debris. Installed hardwood floors and stained all on first day. Worked from 8:30 until 2:00. No lunch break. Very friendly and express appreciation for getting the job.

This is the second time that I have used these guys. We had hard wood floors installed in three rooms last year. They matched the existing wood that was present stained to perfection. Ricky showed up to give the estimate early, he was extremely nice and professional. He wasn't the cheapest around nor the most expensive but I liked his personality the best. They scheduled fairly quickly and the job was completed quickly. He has a crew of three guys that has worked for him for years and they are fabulous! very professional and courteous. They did an amazing job. I was so happy with the work, when I wanted my upstairs floors done I didn't hesitate to call Ricky. He came out the next day to do an estimate and we scheduled the work for the next week. I cannot say enough good things about these guys they are absolutely fabulous. I will have them back out here when I need my floors refinished. I would highly recommend them!

Our realtor asked for a quote for putting in hardwood floors in a downstairs bedroom. After e-mailing me a quote for the room he also included refinishing hardwood throughout the house. We were not sure what we were going to remodel, so we decided to just have the 1 room finished in hardwood. He called me up and told me his written quote could not be honored and it would cost me a whole lot more. We decided to get other quotes, and found his prices quite high. We ended up doing business with Daniels floors, and couldn't be happier ! We've never had a quote in writing before, and then told they couldn't do the work for the price,. Very unprofessional!

Ricky and his crew did a great job refinishing the floors and installing new hardwoods in one of our bedrooms. We were concerned that he would not be able to match the existing staircases to the darker stain on the hardwoods, but the result was amazing, Ricky is an expert in creating the exact stain combination that you are looking for. He was extremely helpful (and patient) in finding the right one for us.

Emperial did a great job on our project. We wanted to get hardwoods installed in a carpeted room before we moved into a new house. Ricky came out and did the estimate and got us on the calendar right after our close. The work was done in the window promised. They recognized the stain type on our existing floors and the new floors match perfectly. Overall everything went very well, and I am very happy with the result.

Very pleased with the installation and service.

Provider failed to keep two scheduled appointments to begin the work. Provider then demanded that contractor meet him at the property on the weekend in spite of the fact that provider had been informed that no one would be at the property on the weekend. Provider became abusive to contractor when the contractor informed him that he could not meet provider at the property at the time and date demanded by provider. This was after the provider failed to keep two previous appointments with the contractor during the previous week. The appointment times were agreed in advance by the provider. In both cases, provider did not call the contractor to say he was not coming -- he just didn't show up; and the contractor had to call the provider in order to reschedule the appointment. After the last phone call with the contractor (on the weekend), provider informed us that he refused to work with our contractor and would return our deposit of $3000. After approximately one week, provider finally mailed a check for $2850, saying that he was holding out $150 to cover his expenses. We have used several other subcontractors on this project (including another floor provider) and none of them has had a problem with our contractor who we believe has done an exemplary job in managing our renovation project. We feel the provider was completely unprofessional and we would never use his services again. His lack of responsiveness and communication, and eventual cancellation of his agreement to perform work, has delayed our renovation project by 1-2 months while we found another provider to install new and repair existing hardwood floors. Because the floor work was quite extensive, other work had to be delayed until the floors could be completed.

Went very well. They did a great job and were very professional

We obtained five quotes for this work and Ricky was the most knowledgeable and thorough service provider. His team was professional, punctual and prepared. They carefully prepped the house and cleaned up very well each day. We were quite pleased with the quality of the work and know we picked an excellent company to do the job. We love the hardwoods - what a difference! We would recommend Emperial Hardwood to others and feel confident that Ricky and his team would do a great job!

The plan was set. Wood was delivered on time. Men showed up to work on time. Floors were finished according to scheduled. Emperial was very easy to work with and the company and workers were professional. There was no mess left behind to clean up on my own. I feel like I have a brand new house and would recommend them to anyone. I would use them again as well.

Ricky came out to give me an estimate for installing engineered wood floors. Ricky referred me to Pro Source where I was able to find a beautiful, reasonably priced wood. Ricky also picked up the wood and delivered it to my home. The installers did a great job. The floors look great.