Rooter Pro Xpress / Guice Services, Inc.

Ok...first the good. When I placed the request for help getting a faucet swapped out in our kitchen sink I received a call from Guice within 10 minutes of posting. I was told that they could have a plumber to my house in Dunwoody within an hour. (This was on Sunday). I was pleased with that and asked them to send them. When 90 minutes had passed, I called and was told he was on the way. I was told he was coming from the next town over and it should be a few minutes. Another 90 minutes later Jean Pierre showed up. Nice guy. Knew what he a was doing. Quickly and efficiently swapped the faucet and diagnosed a small leak that he said he could fix the following day. I asked if he could be here early as we had plans for the afternoon. I was told no problem. That he would pick up the needed part and be at my house by 9. 9:45 rolls around the next morning, and we get a call that we will not have anyone available until be tween 12-2. At 2:00 I call and ask for an eta and was told he was almost there. New plumber...different guy...shows up at 2:40. Work was done quickly...but they raised the priced $50 from the estimate from the previous day AND the new plumber tracked red clay into our house. When my wife pointed this out, and gave him a broom and dustpan, nothing was done. I am happy the work was done. I liked the first plumber, but was underwhelmed by the customer service and annoyed with the second plumber they sent. I am in a service business and would never be able to carry on business if I was always 3-5 hours late for work.

They got the appointment wrong, took two days before someone came out. They sent a technician who had just started with the company and did not know how to diagnose a well problem. Technician told me to call a well drilling company . They charged me $450.00 for a technician who did nothing and they would not return my e-mails when I questioned the price. Very Very disappointed. Would not recommend anybody to them.

Waymon did a great job of accessing the problem and resolving it in the first visit.

Very good service. Kept me informed

Repaired our problem quickly, very knowledgeable and on time. Will use services again.

Get price in writing

Good job

Justin was very polite professional and stopped my leakers.

Great customer service, although, he did not leave tracks on carpet, however, to improve customer service, recommend shoe covers and name identification.

Plumber very thorough, and careful about his work and surroundings, very persistent in making sure it is right. Very pleasant, and knowledgeable about work. Would hire John Pierre any time...

Patient courteous service.

Justin was very professional. He answered my questions. For future, it would be beneficial for the homeowner to be given owner's manual, etc. for future references instead of discarding in trash.

Very professional , fast services

I needed them install a toilet and replace a broken flange on the floor of the bathroom. They were there in 35 minutes. They gave me a good quote over the phone. It wasn't as simple as it sounds. The floor was uneven, and the project took awhile to get right. They got it done for price they quoted on the phone. The plumber had over 37 years of experience. Overall, a terrific home repair experience.

Excellent work

They were EXTREMELY helpful in a pinch!

Easy to work with. Efficient. Prompt. Courteous. Friendly Harry Lindstrom, Lawrenceville, Ga

I received a call from the office stating the contractor was enroute. He arrived approximately 30 minutes after the scheduled time. He attempted a quick fix, but immediately assessed more detailed work was needed. He explained costs associated with the new repair. I agreed, and he preceded to complete a thorough repair of the faucet leak, which required replacing the entire faucet. I am satisfied with the completed work.

Very professional staff, they came and did a fantastic job and were very fast. They were very quick with their response to my needs.

Justin was very knowledgeable, skilled professional providing great customer service. Great work!

Quick response from the owner, to my request. Job was completed in timely manner. And this was a Sunday job so no complaints here.