Rooter Pro Xpress / Guice Services, Inc.

The Tech was Johnny who was really great. came was finished with in an hour or so. Didn't make a mesh in the kitchen. So I would hire him again.

Very knowledgeable

Great customer service, friendly, professional, and knowledgeable about his craft.

Good company

Henry was very efficient, knowledgeable,and thorough. Very down to earth. I would highly recommend.

Customer service promised me 10% off which was not given to me. The work was done professionally. Very happy with the work so far.

GUICE sent personable, conscientious plumber. Appreciate plumber's concern for our safe operation of hot water temperature. Appreciate their cleanup since plumber saw how disabled we are so they put everything back in place in the utility room and removed all waste. best plumber I have had in YEARS. Mrs. Skinner Muhammad

Very on time and work was done promptly 👍🏾👍🏾👍🏾

I have 2 septic tanks and asked for both be cleaned. They came cleaned one and charged me 1100 for it. I called and had to fuss to get them to come back to clean the other one. No discount was offered for the inconvenience and trouble that they caused. There was alot of miscommunication with pricing and with location of my septic tanks. Will not be calling this company for a service ever again!!

Henry is awesome!

First job went well.

Phil was wonderful dot-dot. He was very knowledgeable and helpful... also the call center staff was very helpful and quick in answering my concerns

This plumber is too expensive!

There was an error in the initial invoice sent to me for payment. I was charged $500 higher than quoted on the phone for the installation of a water heater. I contacted Guice and they agreed that the invoice was wrong and immediately corrected the amount. Had we not had this minor (but annoying) problem I would have given them a 5.

Paul was fabulous. He went above and beyond!

Great services and affordable .

Response was prompt & technician was pleasant, knowledgeable and thorough.

Mr. Bryant the plumber sent to our church was very inexperienced. He went into our bathroom and took out a 3-feet x 1-foot section of sheet rock to repair an outside faucet. He notched our base board trim so we had to replace that section. We have spent the last 3 days sanding, painting, caulking because of his mistake. Mr. Bryant also tried to secure the outside faucet to the mason work with dry wall screws. Guice Services did send Mr. Michael D. to repair the sheet rock. I give him credit, he actually seemed to know what he was doing. Mr. Bryant, very inept plumber. Their prices are inflated! BUYER BEWARE! Mr. Bryant and Larry (the gentleman on the phone) were more concerned with their online rating than customer satisfaction. Listen! If take care of the customer with fairness and do a good job, you will get your ratings. If Mr. Bryant comes to your house, send him away, he will cost you more in repairs than the repair itself.

John was prompt, courteous and hard working. I had water in my crawl space that needed to pumped out first in order to repair and he did an excellent job getting me taken care of same day!

Prompt, efficient and courteous. Water heater guy Paul was great.

Paul was very efficient and nice. He answered all my questions and didn't leave until he was sure everything was completed which left me at ease. He even went as far to check the upstairs bathroom that had a running toilet. Any issues that may come about in the future, I will contact Paul.

The installer Justine Murray was very professional and knew his job!! Was on time and did a great job!!!

What a wonderful company! Starting from my initial phone call through the end of my service it was such a wonderful experience. The guy who came and installed our pressure reduction valve was awesome. He was able to give us a quote and complete the job in under two hours. He was very professional and the price was very reasonable!