Rooter Pro Xpress / Guice Services, Inc.

The tech really wanted to do a good job

They did not have tools to do what I think could have been done to save my toilet I needed my toilet fixed so I ended up buying a new toilet just so I could have my bathroom up and running again

I was pleased with Mr. Johnnie's speed and knowledge with getting the job done and adjusting to what I wanted done, without any hassle. I will definitely be calling again for future work.

Johnny was a pleasure to have in our home he was respectful and went above and beyond our expectations.

New installer; through some snafus took almost 12 hours from expected arrival to conplete installation, but job was done well. Installation quote by customer service was 50%+ less than installer quoted, so maybe CS needs more training.

John Pierre, the plumber that came, was such a nice pleasant respectful and informative young man. He made sure he explained things to me, asked me if I had any additional concerns, and even did a follow up visit for me. I appreciate the service and communication from this company.

Great service

I was told the standard service call was $39.95. They were unable to repair the kitchen sink but did repair and replace the flush mechanism for one toilet and used their parts. These parts sell for a max of $25. They billed me for $169.95. The service man was at our house for a maximum of 40 minutes. With 49.95 for labor the bill should have been a maximum of $114.90. I consider that excessive.

Pump Guice installed failed same day of installation resulting in flood in basement. Float on pump still sticks but will contact another plumber for resolution due to terrible experience with your recommended supplier. Guice then overcharged credit card by $275 when they charged $700 for remaining balance of $475. Contacted Guice on 3/3/2020 regarding credit card charge & they said they would correct but charges remained on card as of 3/10.

I called them mid morning and they came, prepared to work by the agreed upon time. Jeffrey was great and so were the workers. Very professional.

The guy who actually came out was fine. He did the job in a timely manner and the drain was unclogged the same day. Polite and efficient. The process of getting them out, and the communication could have been smoother, but I ve come to expect this when dealing with a long chain of command (dispatchers, service providers, employees, etc.) I can only speak to the simple job I had which was a clogged drain but I d definitely recommend them for this service.

The company was very professional. They were fast to respond and they did a wonderful job. Jean-Pierre took his time and stopped a leak that was the original problem. Another major company tried to repair leak by plastering cement around the pipe.

The installer was very professional.

Very friendly and professional. Set up an appointment for later in the week and they offered to come out immediately. A few hours later the problem is resolved! Didn't try to up-sell and took steps to reduce the overall cost. Also cleaned up after themselves! Very satisfied.

I recommend them to anyone Fast and Fair Very professional

did not honor price quote, raised price when they found out warranty would pay parts and labor

Very professional and fast service!

This company Guice Services is AWESOME!!! The price that was quoted over the phone was the same after the job was completed and they responded swiftly. The employee (Mike) that accommodated me took the time to explain how he was going to resolve the problem. He unclogged a run off drain outside my home that had been clogged for some time. It rained the entire time and he never stop working. Mike was kind, knowledgeable, professional and persistent with getting the job done. He really impressed me with his endurance because the process was very difficult and he was determined to complete the job. This employee educated me and my son on how to prevent this problem from happening again and we really appreciate him for his expertise. Mike is really a hard worker with excellent customer service skills. As a customer we need more employees like him who take pride in their work. Because of you we will continue to do business with this company in the future when needed. We will highly recommend our family, friends and even strangers to this company. This was our first time doing business with this company, but it won't be our last time. We were very pleased with the service we received. GREAT JOB!!! Mrs.Parker Riverdale, Ga

My experience w as superior! The person who did the plumbing work was very knowledge of how to solve the problem in my bathroom. Everything was done in a timely fashion. I would recommend Home Advisor any day for recommendations of good companies to get any job done.

The price of repair extremely high.

Jay and Aaron were very accommodating and professional.

Very professional and friendly - Jay and Aaron