Floodmasters, LLC

The first meeting went well and I believed they would be professional. At their suggestion and with their report, we got our insurance company involved. It was then that they began to perform badly. They were scheduled for a follow-up appointment and missed it. They missed so many deadlines with our insurance company, we eventually had to terminate them and move to another more professional company.

The assessment went well. Mitch was very thorough. He examined the crawl space where the mold was located. He discovered standing water and mold on the joists and structural supports. His company offered a 10 year warranty and air duct cleaning. The landlord foolishly decided not to follow Mitch's expert advice to remediate the mold. Since the mold posed a health hazard, we moved.

Sales rep/estimator came out same day which was a Sunday, very much appreciated that. He seemed to be professional, upfront and provide accurate estimate. I know that septic cleanup isn't the most pleasant of jobs, but my sons wanted to take one of their employees out back and teach him a lesson or two. Aside from that, can't say that we had a very bad experience other than we had to call several times about areas that were missed. And now that I'm getting area ready for rebuild, noticed some areas that appear were never cleaned, not to mention drywall screws still in wall where wall was removed. Tile floor only partially removed?? and septic residue plainly obvious still left in some areas. I'm still waiting for someone to come and secure the vapor barrier to the walls. Was informed that it was a miscommunication issue, but I also know that if I miscommunicate something to someone, which is rare btw, I would take care of it. The other issue was that it seemed rather humid in the house during the dry out and I thought surely just b/c of all the drying / cleaning equipment. Turns out, some of the equipment was draining right back into the crawlspace. I'm mystified as to how this happened as FloodMasters was supposedly taking regular readings. This was my 1st and hopefully last experience with a flood / restoration company. Anyway, that was my experience. Some of the staff were great, some as expected and one or two probably have no where else to go other than working in the...septic arena. Too bad. This was a missed opportunity for Floodmasters. Hopefully they will read this and the other reviews and tweak a few things.

He told me he would send me a quote the next day. I called him when he didn't & he told me I would get it the next day but I never did . I texted & left him a voice mail to remind him & he never got back to me . They had good reviews so i was disappointed to never even get a quote from them.

Estimator showed up as promised. Reviewed the basement flooding and provided an estimate. I did not accept it and the conversation ended.

FYI, to set context, I am a first-time user of any services related to water damage and restoration. Never needed to be in a situation like this and have no clue how things work in this industry or the terminology used. I was initially actually impressed to see some good reviews from Angieslist members for this company. However, I now realize that everything that glitters is not gold. I called this company for some garage ceiling water damage estimation. A gentleman by the name of Mitch Turner came by and provided an estimate of ~$1300. Per him, everything to do a full job is included in this quote except "patch work and re-painting" (which he told us was, in their terms "rebuilding") and quoted me an extra $600 for the rebuilding. I told him that I was extremely sensitive to the cost (but was willing to work with $1300 for everything except patch work and re-painting), and you are going to charge me $600 for patch work and re-painting, I can handle that myself. We were all good about this and agreed on a deal. Next morning, when the guys Jessy and James come in to do the work, they tell me that only removal of old insulation from the ceiling was in the scope of the project, but the installation of new insulation to replace the old insulation is part of "rebuilding". I wish Mitch had been upfront with me about this when he gave me the quote, because that would have meant that I would have made a completely different decision the previous day itself. I call Mitch to discuss this issue (and asking for some fair compensation for his lapse of communication, which by the way he totally owned up to and also apologized for not communicating this to me) who points me to talk to their office. I call the office and speak to a nice lady, who says she will need the owner Bob to call me about this. After much internal phone calling between all of these folks, I am told Bob will call me to discuss this in a few mins to work something out. I await Bob's call, but Bob doesn't call for 10-15 mins. By this time, the guys are done with their job of cutting the ceiling open, removing insulation, setting up the blowers/dehumidifier for drying, and about to leave. Bob still hasn't called. I ask Jessy for Bob's number and Jessy obliges. I call Bob and the moment I call Bob, the first statement I get is "so you are the guy who is harassing my guys" and mumbled a couple of other nasty statements and hung up on me. I then call him again and calmly tell him that at the very least, you need to listen to my complaint, as a customer and give me a fair chance to represent my side of the story. He wasn't willing to listen. All he wanted was for his guys to pull the plug on everything take all the equipment back. He then also uttered a VERY RACIST statement, which I cannot post here (if he had common courtesy, he would not have uttered such a statement to anyone, leave alone a first-time customer. He again hung up on me and called his guys who were sitting by my garage and asked them to pull everything out and return. I didn't stop them, as I realized I will be doing business with a jerk, who does not know how to respect customers. I was not asking for any free services here. At the very least, I was expecting an apology from Bob (like Mitch did) and own up to their miscommunication. If that would happened, believe me, there were a whole lot of options open that would have come out as a win-win for both parties. But I guess Bob wasn't in the mood for any business.... I would sincerely recommend anyone reading this to stay away from FloodMasters. The guys Jessy and James were great and did their work wonderfully, but unfortunately they work for a jerk of a boss, and that's what counts at the end of the day!

Response was excellent. I called them around 9am, and Tim arrived and did the estimate by 1030. The tearout and setup of the equipment was done by 2pm.There was a miscue about the pickup time (I needed the stuff out by 11am, they thought they had all day) that was handled well, and the pickup was made when I needed it.There was a lingering musty smell that bothered me,and Tim came by to check it out. He checked for moisture(none) and assured me the smell would go when the buildout was done(it did). I was so happy with the response time that I hired Floodmasters without getting any other estimates but I checked around later and got over the phone ballpark estimates of $500-$1200, so their price of $1000 was in the neighborhood.

Mitch, who was sent out to estimate the damage, arrived within the time quoted. He was very knowledgeable and helpful. He was honest with the assessment and gave me some advice on how to keep this from happening in the future. I was very pleased with their service.

My basement became flooded. My insurance paid for it but I thought their prices were high. Also, they told me that once they got the basement dry, they would do all of the work as far as pulling out the ruined cabinets, but then called me and told me that’s not really their job, advising me to call another service provider. In the mean time, the hot water heater & pump did not work. They didn’t check those two things out, so I had to get back in touch with my insurance company, then get a plumber out to fix the water heater, then another plumber to fix the pump. I felt like Floodmaster should’ve checked those things. I would not use them again.

Our washing machine hose burst in the middle of the night and flooded 1/4 of our main floor and our entire basement within 30-40 minutes. Floodmasters came the next morning and placed fans and dehumidifiers to dry things out. They also used two different systems to dry out the hardwood floors. After four days, everything was very dry and very little sheetrock had to be ripped out, thanks to their hard work.

Great experience. Very fair and willing to work with us on a difficult problem over a holiday weekend!

I called FloodMasters, and they came out quickly, within an hour or so. The technician was excellent, he explained the need to dry it out, that the risk for mold was high. He indicated they would spray a mold suppressant also (I don't believe they did this however). He quoted $800.00, which I thought was high, however, given the situation and my lack of knowledge, agreed. He said the repair for the drywall was a separate charge, which he estimated at about $100, and said the office could get me an estimate. I used this $100 as part of my decision making on agreeing to go ahead. He cut several holes in the ceiling, and threw out a bunch of insulation. They left 3 large fans and a large dehumidifer. He said it would take 3 days. I was pleased with the response at that point. Within a couple hours, my circuit breaker began tripping. I immediately called the office, got voice mail. I asked what I should do, and I never received a phone call back. I decided to unplug 2 of the fans to reduce current draw. Quite frankly, they shouldn't have put all that amperage on one circuit. No big deal, but I guess I overpayed for equipment I didn't use. Plus they could have given me the courtesy of a return call. Frankly, I expect better service from any provider, if I call, I expect a return call. Basic business. In 3 days, they came back and took the equipment. I called the office (Bob, who is the owner I believe) to ask about the estimate to fix the drywall. He left me a message the following Tuesday (I was out of town) saying it would be $200 to repair the drywall. That was much higher than the technician said, so that was a surprise. I called Bob when I returned first thing the following week. He acted like he didn't know who I was. He advised me just to "keep my garage door open" for them to do the repairs, but didn't give me dates. It was a bizarre conversation, but it was clear he had no intention of finishing up the repairs. I never heard from him again. I found this unacceptable. I now have to go find another contractor to finish up the work.

They gave me a free estimate. We found molds in downstairs of our house. My choice to not use them is that we have handyman that we use for lot of contracts around our house for the past several years. They were responsive and professional in their estimate. We had no problems with them.

At first, I thought a pipe was dripping under my sink. It turns out that Joe found the real source of my leak...the hose that supplies water to my refrigerator had a pin-size hole in it. That was good news because it made the cost of the repair significantly less than I expected. It also confirmed what I suspected...that is, I should probably have a professional come tell me what the problem is before I started tearing into the cabinets under my sink. Thanks Flood Masters.

They came out very quickly and put down probably 20 fans to dry up the mess. They cleaned up everything with out any problems. They will be coming back out shortly to lay down the linoleum and put up my cabinets.

The Floodmasters technician was very knowledgeable, very professional, and did a fantastic job of removing the mold and mildew in my home that had resulted from a broken pipe. The technician thoroughly explained the work to be completed and kept me updated throughout the job. The finished project far exceeded my expectations and I wouldn't hesitate to call on this company again. Technician Mitch Turner treated me like I was a family member and my home like it was his own!! I can't say enough!!!

They did a great job. Everybody was flooded and they were extremely busy at the time. Under the circumstances they were punctual and seemed like they were really concerned about our welfare.

I used Floodmasters because they have high marks on this website. I have heard and read many horror, ripe-off stories so I was very skeptical of hiring anyone but I badly needed my vents cleaned. The workers were friendly, professional and took time to explain and answer my questions. They performed as they said they would. They gave recommendations regarding a damp basement sunroom. I only gave them a B grade in pricing and quality because I don't really have anything to compare their service to... However, I can see that my vents are clean, didn't see any particles floating around in my home, I witness them performing as I read that they should and I thought that the price was fair for vents that I could clearly see were dirty. My daughter and husband have allergies and asthma problems so it is very important to have clean vents. I am satisfied and would recommend this company.

The company tested for mold, cleaned out my ducts and got rid of my mold problem. They were very professional and really took the time to explain what was going on with the mold and all the possibilities. I am not familiar with mold and appreciated that they explained it thoroughly. They also offer full service restoration, so even though they specialize in heating and air, I would hire them if I were going to do any kind of remodel job. They were great.

He just gave us an assessment of the moldy smell we had in our home. We thought we had a bad mold problem but he could not locate mold and did not charge us for his review of the home. He did give us a quote to replace a rotten out window which was good but we decided to postpone that repair for now.

He did the job very well. The guy who came in was very thorough and helped my daughter a lot. He didn't charge anything for the quote and I guess he was worthy. He didn't charge anything because he didn't do any work, he gave her a quote. My daughter thought she had a problem with the mold but, it was the window that caused the problem. He gave a quote for taking out the window which was around $500, for placing and framing around it. He was very professional. He was real honest and he didn't try in delaying things. He was straight and trustworthy. I would use him again in the future.

Floodmasters did an excellent job of finding and getting rid of the mold. Several contractors who were there for other reasons commented that based on what they had seen in the past, Floodmasters appeared to be following mold remediation protocol very strictly. They explained what they were doing along the way and answered as many questions as I asked. I would use them again for getting rid of mold, which I will never have to do because I have completely sealed this house and will never again ignore signs of water. The only negatives to Floodmasters were: they were slow to get me information about the cost of the second and larger project which was not covered by my insurance; the finish work of installing new baseboards for the first part of the job was sloppy and has to be redone (we mutually agreed to remove it from their bill); they claimed that they could prepare the outside of my house for stucco reconstruction but did not do an acceptable job and it had to be redone (again, we adjusted their bill). Their expertise is in damage removal not finish work or work requiring rebuilding precision. The "B" ratings that I have given them for Quality and Professionalism refer to the fact that they claimed to be able to do work which they could not do well.

They were very responsive and did a very good job. I would recommend them.

Overall I do not have the words because my experience was so well. Flood Masters really cares about informing you and follows through as your home is thiers. All workmen are very understanding and respectful and really care about doing a good job. The job was difficult and handled in a manner that is beyond reproach and what you expect a service company to be like. Please call Bob at Flood Masters!

They negotiated with the insurance company. They were very professional and very nice. They did exactly what they said within a good amount of time. I would recommend them.