"We appreciate this customer calling us and giving us a chance to bid on his work. In response to his review, I have a few things to clarify. He was informed up front that it would take about 2 weeks and maybe a little more to provide his estimate back to him. Yet, according to the dates shown here, he did not even wait 2 weeks to write a negative review or think negatively of us. Both our computer systems failed and we were unable to process estimates for nearly a week. We attempted to call our customers and let them know of the issue, including [Removed member name]. So he was aware of the issue. This occurred in the middle of the second week of his timeline. I would have expected that he would call first to make sure there was no issues before deciding to rate us negatively on Angies List. It would have been the courteous thing to do, just as we tried to courteously inform everyone of our situation with our computer systems. He was provided his estimate as soon as the systems were back up and running. He still did not answer our attempts to call him again when his estimate was provided to him via email, nor did he return our phone calls."

"The customer was informed of the difficulty of her request and our current work schedule on her initial sales call. She is simply not happy with the answer. We could not provide the estimate in a more timely manner because of these factors."

"I thank this customer for writing a review. We did inform her upfront that the only way to meet her schedule with our company was to use a subcontractor to get the bulk of the work done and our main crew would come in after them and finish the details. They did do subpar work along with most of the other things she said. I removed them from her job and have not, nor will I ever, use them again. The things I'm not sure I agree with in the review are that they tracked drwall dust through the home and drove across the lawn.. Our point of entry and exit was right next to the garage on a hallway. So there was only about 10 feet of area in the home we ever needed to access besides the basement. The driveway was plenty wide enough so if they hit her grass, it was not on purpose. As she states in her review, I did take our main crew into her home and make sure everything was done correctly and to their satisfaction and as quickly as possible to get out of their home. I wish her well, thank her for her review, and hope she can see the difference between my subs and my company enough to hire our company again."

"We enjoyed working for this customer and look forward to doing it again. They have a beautiful kitchen and we can't wait to give them the bathrooms they want."

"I appreciate this customer taking the time to do a review. We enjoyed working with her and helping her get the bathroom she wanted. I am a little surprised by this review in light of my experience on the project. I would like to clarify a few of her statements from our point of view. There is one spot in the mosaic were it is backwards but it is the type of mosaic where it does not stand out. So, you have to REALLY be looking for it to find that it is backwards. It was an honest mistake and one that I offered to correct. I made sure she understood what I would have to do to correct it and she told me not to worry about it. So, we moved on. As far as a white or non white bathroom, all products are picked out and approved by the customer before we make any purchases. So if it is not the correct white, it is the choice she made. The project had an onsite manager and a visiting manager that saw the job at 4 different phases of the job. I think the mgmt was in place but human error can still get in there. They were there before eleven on most of their days. Yes, they did leave on two different days to finish a customer. We had been waiting on one last product to arrive and once it did, left to finish the customer before her and then came back to her home. This is a high rise condo so getting in and out is not easy. They have to arrive from a 50 minute ride to her home, possibly fighting traffic to do it that quickly. check in downstairs, park in back, load a cart, and then come through the building to an elevator and up to her home. Then repeat the back and forth process to get their goods into her home. it takes a while. Most of our work days in her home started by 930 to 945. Like I said, we enjoyed working for this customer. She was nice. So this review surprised me a bit but I hope she will consider us again. Have a great week.!!"

"Thanks for writing this review. We enjoyed working here and performing these projects. Frankly, I'm not aware of what she is referring to regarding the work not being quality on the mirror closet doors, and interior doors. She was happy, expressed to me she was happy, and didn't ask for anything to be corrected regarding the doors. I appreciate that she sees the quality in the rest of our work and hope to work for her again if she will give us that opportunity."

"Thank you for the review and comments. Have a great week."

"I do not see any record of communication from this member in my notes or phone. I have also spoken with my partners and they also do not have a record of communication from this member. I apologize if they feel we have not communicated but I don't find a record of where we should have communicated with them. I hope they have a great week and enjoy their remodel. If they would like to try calling us, I can assure them they will be communicated with from us. My number is 678-386-9893 and my name is Dwight Killmon Thanks"

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"This customer was informed up front of our schedule and timeline for work and she chose to go ahead and schedule an appointment with us. Yes, we had to reschedule her appointment due to sickness which happens this time of year. These are about the only statements that are accurate in this review. She was not able to accept the time that we wanted to schedule the appointment and she offered an alternative date and time. She told us that her schedule was open all day on that day and had nothing scheduled to take care of during that day. We were very upfront and clear with her that we were shopping for materials with two different customers that day and so we could not promise to be on time for the time she requested which was 3:00 p.m. We would get there as close to that time as we could manage. We did, however, promise to call and inform her when we were leaving from our shopping appointment with our customer and on our way to her home. We called her as promised and informed her that we, with traffic, were going to be about 45 minutes late to her home. So the statement that we did not call is untrue. We did exactly what we promised her we would do, and what she agreed to, and behaved professionally doing it, as always. We never blamed being late on our previous customer appointment. We were simply informing this person that our customer was late arriving and so it is a domino effect on our schedule for everyone else we have to see that day. Instead of being ok with this arrangement, as she agreed to do, she chose to not keep her appointment and has now written this untrue review."

"Thank you to this customer for her review and kind words. We truly enjoyed working with her and would love to work for her anytime. Have a great week"

"Thank you for the review and kind words. We too felt like family by the time the project was coming to an end. You truly are a pleasure to work with and we hope we get to work for you again."

"Thank you for the review and kind words. We truly enjoyed working in your home and giving you the bathroom you wanted. We would love to work for you again anytime.."

"I appreciate you taking the time to write a review and comments. We enjoyed working in your home and helping you repair your kitchen. We look forward to working with you in the future."