Snappy Services

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Very Well

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I called 3 different plumbing companies around 7am Saturday morning. After leaving voicemails at the first two, I called Snappy and actually had a human being answer my call. The GM called shortly after and had a technician on the way. When he arrived he found the busted supply line and fixed it along with the other lines in bathroom sinks. He pointed out the issue as being polybutulene lines from the original construction of the house. The technician was professional, courteous, and efficient. On top of things, they graciously accepted an Angie's List coupon. I will not hesitate to use them again. They are a first class organization who knows how to treat a customer. Thank you.

Called at 9:30am on a Saturday. Snappy was able to offer a service window between 11am and 1pm. We were called by snappy at 11:05 and advised it it would be after noon before the plumber would make it. then called at noon to say it would be about 30 more mins. The plumber did show at 12:30pm which was fine well within the first window. He looked at the fixture and one in the Kitchen I was given 3 options for service. Selected the best option for me. He accepted My Angies list coupon. Had to get parts due to the age of the plumbing in this 60 year old house. but was able to get the job done in about 2 hours. He was clean and paid attn to details

With every one of the complications that arose after the work began, Snappy stuck to their original price, which was refreshing. Every person I interacted with that came on site, from the general manager to the crew that did the work, was professional, easy to communicate with, and genuinely concerned with doing a good job. It was impossible to not notice. The work took a full day longer than estimated/anticipated, but the work was far more complete than we had originally scoped out, and I am left with the peace of mind that the work was done well and I understood the process and logic behind every decision made.

SNAPPY DID A GREAT JOB FOR ME. I have a (worthless) home warranty with American Home Shield (AHS). When my AC unit stopped working and required a new evaporator coil and other parts, AHS assigned an inferior company and then AHS refused to cover most of the work. I contacted Snappy and they were able to complete the repairs in a timely manner and for less than I would have paid using AHS.

During the heat wave last weekend we called Snappy to come out and fix our A/C that was not working. The unit was tripping the breaker so we did not know if we should call an electrician or an A/C company so we called Snappy since they did both. They first sent an electrician because he was in the area, Jody arrived and was very professional and after running some test determined that is was the A/C unit that was causing the issue. He called the office and had another person sent out for no additional charge! Jody made some small repairs that he noticed in the panel while he waited for the A/C tech to arrive. When Bradley arrived he found the issue to be the outdoor unit which was very old and needed to be replaced. They both went to their warehouse to pick up the equipment needed and replaced same day, getting my house cooling right as it got dark outside. I was really impressed with the services and communication between the 2 departments to work together and get me fixed on a Saturday afternoon. I purchased a service agreement in order to obtain a Lifetime Warranty on my new system and also received a FREE Plumbing inspection that I have not yet used. I can only hope that the Plumber is as professional as the 2 guys I dealt with during my crisis!

Everything went well and we are very pleased with the work.

Also, informed us of special sales price to join membership for one year at discounted rate Needless to say, we joined the membership with Snappy.. This gives us top prioriety for all calls and services. They also guarantee their work forever.. We have already recouped the membership fee to Angie's list by printing a 10% discount coupon from Angie's list. With this membership, we also get a free HVAC, Electrical, and Plumbing inspection of the entire house. We cannot say enough how pleased we are.

What a lifesaver Snappy was! I had a plumbing disaster hours before out-of-town guests were arriving and was calling down a list of companies, based on reviews I'd read. Dealing with a plumbing emergency is nerve-wracking and it's never fun to spend a lot of money to fix things, but I feel 100% confident with the excellent service I received for the money I spent. I try to be as well-informed as I can be, but this is my first house and the fact is I'm not very knowledgeable about things like plumbing or electrical, so it is essential for me to feel I'm dealing with a company that is both professionally competent and trustworthy. From the friendly, compassionate woman who answered the phone, to the stellar technician (Jason) who came almost immediately, plus the person who called the next day to follow up and be sure I was happy and even the general manager who returned a call to help me get the info I needed for my homeowner's insurance..... these folks are AMAZING! I'd use them again in a heartbeat!

I've received good service from them. On one occasion they came out and we had an issue but they came out the same night to fix it which appreciated.

AC/Heater did not happen. I was very unhappy with the person or the company.

He fixed the toilet leak and put a new seal on in about ten minutes. How long will it last this time?

I really liked Snappy's a lot. The man was polite, friendly and did his work quickly and efficiently. I did like the original guy but it seems they have a lot of turnover as when I requested him again, he had left the company. They do have a well run company though with great customer service.

It went very well. This is the second time we have used this company. They call before they come so that you can meet them, they come on time, and both electricians we have had have been very professional and have done a great job. We are so pleased that we joined their Preferred Customer program, which will result in discounts and easy emergency services (for both electrical and plumbing - they do both).

They gave us a 3 hour window. Never called. Never showed.