Snappy Services

The technician was prompt, pleasant, and efficient.

The plumber ran the electric augur. It took about 10 minutes. It cost over two hundred dollars. It worked great, but it cost over 20 dollars per minute. I'll just rent the augur next time or call the guys with the "any clog fixed for $93" billboard.

Snappy did a good job of communicating service personnel arrival by both email and phone contacts. Jason arrived on time, checked for clean out access points. Due to the house age, and narrow crawl space, he could not clean out of the pipes. Mostly I was interested in the camera viewing and he was able to cut the kitchen sink drain connection to the sewer drain pipe. He was able to check with the camera. He gave me a verbal report of the drain (pretty clear) and suggested a location for the installation of a clean out port external to the house. He also gave an estimate for the installation of the clean out port and said the estimate had no expiration date, which is a nice feature. He suggested getting a drain cleaner to clear up the small amount of gunk in the drain pipe. Jason was very careful about keeping the floors clean (he took off his boots), very professional and pleasant to talk to about the job he did. I was pleased to get the pipes looked into as the drains are pretty old.

responsive to making appointment. Technician, Jack Garlund, is a superb plumber and a very personable individual. I was very pleased with his work and would highly recommend him

We had a back up in our sewer line that connects to the city sewer line. Apparently this is common (ladies, nothing but TP belongs down the toilet). We found this coupon (99 for a connecting sewer line clean w/ video) this was a GREAT bargain. However the dope who sold us our house removed the outside access point I guess and so the tech had to come inside and remove the toilet to snake the pipe. We were charged somewhere around $300 (just over if I am remembering correctly) to take the toilet off. Now, I am not very plumber savvy but I said to the guy, I really don't have that much budgeted for this, is there any other way? And to his credit he did look and really try to find the outside access point but no luck. I then asked how hard is it to move the to move the toilet and expose the pipe (I was envisioning that I could do it and save the $$) but he said it wasn't easy. So, I resigned myself to spend the $$, a clogged toilet is a clogged toilet. He then used regular pliers and moved the toilet in about 30 seconds. I was pretty upset. I DEFINITELY could have done this myself. What a waste of $300. The guy was very nice, did a great job and cleaned up after himself when he was done. And while I did get a pretty good deal because of the coupon, charging $300 to move the toilet is just insane. I am not sure if I would use these guys in the future, the work seems good but I feel like I got screwed.

I Purchased this Big Deal with the intent to use this to have a garbage disposal replaced. I purchased the garbage disposal myself so expected the cost for the work to replace it would not be more than $150.00, if even that much. I called to validate my belief and learned that belief was incorrect. I was told the 'member cost' to have a garbage disposal replaced is at minimum $275.00, and could be more if problems are encountered or some other parts are needed. The 'member cost' is applicable for customer that have purchased some type of service agreement with Snappy. I'm not sure what the 'non member' cost is for this work. The gentleman I spoke to was very professional and clearly explained why the estimate he provided for this service is reasonable, and is based on a licensed plumber doing the work. He also mentioned anytime you are working with 'water' there is risk, and that Snappy offers a lifetime warranty on this type of work. He also explained that due to the stringent hiring process, he believes Snappy plumbers are some of the best in the industry. I do not doubt that Snappy plumbers are excellent, but decided to request a refund for this Big Deal as I believe the Snappy cost to simply replace a garbage disposal is too high. I may very well be wrong and this is a fair price for a licensed plumber to replace a garbage disposal, but I am now doubting that I need a licensed plumber to replace a garbage disposal.

He did the work which was snaking a drain with a hand crank manual snake (something I had done previous to the call as well), it did not fix the problem. However he did provide an valuable opinion of what may need to be done to fix the problem.

It would take too long! It took two days, only sent one guy to do work. Was glad they came onn Sunday. The clean out are too high, not pretty to look at, but functional. Not 100% sure I would use them again.

He came and tried to sell me a new heat pump. I finally talked him in to reluctantly giving me an air filter. He also said I needed a new electrical system.

Had them come out to do electrc job using Angies List promo - their base price is very high for any job - so makes promo irrelevant

very professional young man and very good at his job. Ashley the office assistant is very good and communicative.

Before purchasing the Big Deal from Snappy I called Snappy to get an estimate of services. The Service Technician, Mike Faulkner, arrived on time, introduced himself and showed bagdge id with photo. After introduction, he asked to see what I wanted. I showed him the existing ceiling fan in my living room and new fan still in box. I explained that new fan was indentical to existing fan in master bedroom if he needed to see it. He did look at the existing fan in master. He also stated that the cost would be the same as Adam had provided me when I setup the appointment. Mike prompting stated he would get needed tools from truck and would get started. Once he returned he asked if it would be okay to move living room couch to have a better access to fan. He was very careful as to not scratch floor or ceiling with needed tools or when taking down existing fan or installing new one. Once installation of new fail was complete, Mike cleaned up any mess that was made. He sat down and went through invoice and also explained other services Snappy provides. He was extremely nice to provide me helpful info regarding other things he noticed with my new house ...like the power lines connected to house was not installed correctly and HVAC was new but still needed to have it serviced via home warranty before using it.

We had a couple of issues in our house - the heater was not working on the main level and there was a problem with the electrical circuit in our bedroom due to which 2 of our TVs and a play station had been burned. Snappy Services were quick to have someone come out and take a look. The reps. were very friendly, polite and thorough. They explained all the aspects of the faults and did not rush on the job which I really liked. In fact, the electrician - Mike stayed for more than 5 hrs to correct the fault and also pin point the root cause which was very important for us. They also cleaned up after completing the work. The best part was that they provided an estimate of the available options so we could decide which one suited us best. The HVAC rep - Mike also provided us with tips to keep the heater from burning out. The services were a little expensive but I guess the job was extensive too.

He was on time, very knowledgeable.

I had called around trying to find someone who could come out that day, and these guys made it. The original estimate required a more complex replacement and we negeotiated it till the price matched what was needed - I had originally wanted to replace the main inside the house off on etc. The tech was knowledgeable, professional and courteous. Also advised me I could purchase a discount credit via Angies list that saved me even more.

Jack was prompt and thorough. I'm also using them for electrical services needed for new home.

When we discovered our old water heater was leaking, the company was able to send a repairman within an hour. The repairman, Jack was fantastic. He worked tirelessly and late to get our new hot water heater installed before the end of the day. The leakage had also damaged the wall next to the heater, and Jack provided my husband with assistance to get the wall repaired as well. He returned the next morning(Saturday) to install the toilet. We were very pleased with the response as well as the work that was completed. Will certainly use Snappy again if we need a plumber!

The ladies on the phone were pleasant and professional. The plumber arrived at the appointed time and ran a camera and auger through 75' of sewer drain pipe. He was knowledgeable and proficient and was able to tell me exactly why the house didn't drain. The photos showed a break in the pipe and a massive ball of tree roofs completely occluding the pipe at the sewer tap. He gave me an estimate for a replacement which was close to what 3 other companies quoted, but I found a company that did it for 1/4 what the other quotes were. Would I use them again? Heck yeah!

They were good and they came back and did another inspection for us. They were profession.

Furnace inspection and maintenance was well done. Maintenance mad was very clear on what was performed and what overall condition of unit is. Went over their twice yearly maintenance plan and I signed up for that. Electrical inspection was also well done. Provided recommended fixes as well as fixed a problem with light switch at no cost. Both men were polite and knowledgeable. Would have no problem using them again for HVAC or electrical services.

They were precise with the job and very cooperative.

They were fine. They arrived on time. I would use them again in the future.

Update: the toilet that Jason supposedly fixed got clogged, and when I plunged it, water came shooting out of the bolt hole in the base of the toilet like a fountain. Obviously, it was not sealed. I sent Snappy an email advising them of this, and they called me and offered to have a tech (not a plumber?) come out and check it out at no charge. I agreed. When the "tech" got here, he agreed with my initial diagnosis that I needed a new wax seal, and said he would get a price for me. I told him that I already paid for it, and was not paying them anything additional. He spoke with his office who said Jason recommended a wax seal replacement but I decline because of the cost. WHAT??? I had a coupon and a new wax seal is what I hired them to do! Jason insisted I didn't need a new wax seal and I unwisely decided to believe him, tho I quizzed him about how he could know that no wax seal was needed without even looking at it. He obviously told the office a different story. There is what seems to be a huge disconnect between the owner who seems to want to do the right thing, and the "techs," at least one of whom is either incompetent or dishonest. Stay away from these guys. If you want a good plumber, call Zurn. They're outstanding. I also have a handyman who can plumb circles around Snappy. I'm calling him now.

After some confusion about the scheduled date and time, we met at the condo and the technician, Bryan A. was more than helpful. He went above and beyond to make sure that I was satisfied and to make sure that he, personally, made up for the initial confusion experienced. He was professional, knowledgeable and very dedicated to getting the job done. He also understood that with a rental unit, which this condo was, that I needed to be as cost effective as possible--and he helped me do so even while encountering some unexpected issues during the repair. I would highly recommend the Company and would request Bryan every time!

The technician provided the service that I originallly requested. He then recommended that the furnace be serviced, meaning cleaned, etc. There was an additional charge which seemed reasonable. THe furnace had not been serviced in over a year and I'm sure it was overdue. The technician was quite good, and I was pleased with the service.