Snappy Services

It turned out fine. They came out very quickly. There were additional charges. they sold me a service for plumbing, electrical and AC. They were able to take care of the matter and I had a few other things since I had just purchased the house so I had anticipated there being more expensive. We decided to purchase an annual discount. I would recommend them.

It went well and he performed extra services. He stated he had given me such a great deal that he couldn't use my Angie's List coupon. I don't know if the services he provided were priced over or below the competition.

The technician came out promptly as scheduled. The company even calls to tell you the technician is on the way. They provide a name so you know who's coming as well. He checked my system. Saw what the problem was and advised me of the cost for repairing it. As it is entering the HOT days of Summer it needed to be repaired. I asked when he would be back to repair it and he told me he would take care of it the same day. I signed the estimate of cost for parts and labor. He fixed the problem, received the company's payment and left me in a cool environment. I can't thank him enough! I HATE THE HEAT....and he made it so I didn't have to feel it at all. He also made some recommendations based on his inspection of the units for upstairs and downstairs. I appreciated that because most companies would have seen problems or potential problems and waited until it stop working so they could be called out to repair it. My philosophy can be applied to Snappy...maintenance is always better than overhaul. THANKS SNAPPY!!!!

Terrible. I saw the other reviews about this company having bad overall pricing and man they were right!!! I figured I would give them a shot anyways but not this time Adam or Brian. I tried to work it out with them but we were unable to do business. I thought at least being a first time customer they would be willing to earn my business my that is clearly not the case. TRUST ME! SKIP THESE GUYS and don't waste your time! NEXTTTTTTT.

The contractor was professional, but made many snap decisions without any diagnostics to base the recommendations upon. I was told before they arrived that they covered any in warranty parts for Goodman heat pumps, but when I told him the unit was one year old and under warranty, he had to call his boss for authorization, and acted like he was doing me a favor replacing the part under warranty. The contractor also told me that my interior coils needed to be replaced, but never performed any diagnostics upon which to base that recommendation. The contractor recommended that I replace R-22 refrigerant in my units. He couldn't tell me how much I needed to add, although he hooked up diagnostics to my units to measure my levels. When I asked how much was needed, he told me he couldn't be for sure. I asked how much R-22 is per pound, he said they don't charge based on actual pounds added to the unit, just a flat fee regardless if they add 1 lb or 10! The flat fee was more than $300 per unit. I told him I was not interested in getting them recharged at this service, but he still wrote up a sales order with those items on the sales order. This is a sales tactic that I do not appreciate.

The Snappy techician was extremely professional. He arrived within timeframe scheduled. He laid protective padding now to ensure hardwood floors were not scratched. Once new ceiling fan was installed he ensured it worked properly and asked me if I had any questions. Then he cleaned up after himself and even moved old ceiling fan to crawl space so it was not in my way.

It really was a quick fix. I probably could have figured it out, but Snappy gave me a confidence that the job was done correctly.

theservice man was 3 hours late and charged $168 to install one fixture that took 15 minutes

When the tech arrived at the appointed time he made it very clear that a) he was there to assess the job and figure out what would be required so as to come back at a later time to do the work b) the paperwork he was given to describe the job was "check duct" c) there was a $70 "diagnostic fee" that would come out of the $150 worth of services i thought I had purchased even though I had completely diagnosed the service required in advance d) he was very interested in us signing up for a 4 year service agreement. What i felt should have been a relatively simple job (2 hours) was quoted to us at $455 on top of the $70 diagnostic fee. He would have to leave and spend more time procuring materials that i would have expected to stocked on a normal service van. The pressure was put on us to sign up for a long term service agreement on our two zone HVAC system in order to get "value rate" discounts on the work I needed done. In the end I was convinced the the Big Deal was used as a ploy to get into poeple houses and sell them on service agreements. All the money I had spent on the deal was consumed by the diagnostic fee with only have the coupon value remaining for services. I felt there was plenty of information provided so that the job could be done on the first visit.. Rather than waste another $475 on this company i decided to do the work myself...I spent $15 on materials and completed it in 2 hours. I will not be calling them for any services in the future.

I didn't use the company because I thought that the price for those outlets was too high. However, the gentlemen who came was very nice and professional and I was given a refund for the certificate that I purchased in advanced.

The plumber did great work and cleaned up after himself.

The work was good. The technician that came out was very good at what he did, and provided great service. We actually signed a year contract with them that will include all the additional service we might need throughout the year. We will recommend them to family and friends.

I was anxious to get surge protectors installed as soon as the new central a/c unit had been installed following a power surge that had destroyed my old a/c unit. Snappy came out the same day as the installation, ie the day after I called them. When finished, Jodi explained how I would know if the breaker box whole house surge protection had been triggered and how to check the surge protector on the central a/c unit. I used a coupon and saved a lot on the actual cost. It's not often I am happy when a service tech comes to my house, but I was pleased with the work and the feeling I was not being ripped off.

Placed a service call for what appeared to be a leaking toilet. What appealed to me most about Snappy was that they advertised three combined services: Electric, Plumbing and HVAC. I was pleasantly surprised at how quickly the company responded to my online coupon purchase, allowing me to schedule service the next morning. The technician came on time and I received confirmation email right up to the appointment ( a new experience for me, since usually other companies just sent some automated email which are marginally helpful). The technician was in uniform, professional and punctual. I even recognized the gentleman immediately, because of the progress email they had sent already had his photo, so that the customer was assured who to expect. This is IMHO a very smart customer service item, these days where everyone appreciates any extra security measures. He quickly determined that the leak was coming from another area and found that it was the water heater. Upon further investigation, he found the water pressure to be too high and found the main problem: a failed pressure reduction valve. The drain valve on the heater was already leaking for quite some time and had caused the dampness around the toilet. I was advised of all the potential damage caused by the unknown leak and he was very helpful and detailed in his explanation. He also completed a whole house plumbing inspection report and was very thorough in his work. I decided to sign up with their "Snappy Home Protection Plan", which was a no-brainer at this point. Overall, I can not think of another thing they could have done better, and the leak is gone and I have a good source to call upon on any house related problems in the future. Since I am taking care of multiple properties, a goto source of quality service is essential. If this plumbing service is any indication for the rest of their service offering, I feel confident this review is accurate and properly describes all of Snappy services.

Used this company last summer when they repaired my A/C, purchased service agreement and used their plumbing services to repair my sewer drain in the front yard a few months ago. Both service reps. were very friendly and professional, I received lifetime warranties for both repairs and I felt price was in reason. Had a leak in the garage on a Sunday morning last month, because of service agreement there was no service charge for weekends and they came out and made the repair. Again cost was in reason, being the 3rd service rep I had met and all were more than great I would def use this company again. I was suprised to talk with a live operator when I called in the service request being it was a Sunday morning.While plumber was on-site I was even able to schedule my spring A/C maintenance that was included with the service agreement i purchased last summer.

RESPONSE TO SERVICE PROVIDER RESPONSE - May 2013: Hi Adam, The technician did come to our home to do the service agreement plumbing inspection on our primary residence (not a rental, but also not relevant). He provided an in-person quote, so I'm not sure how there could have been any miscommunication. Here is the quote Snappy gave me: Water Heater $1375 Thermal Expansion Tank $129 Gas Shut-off and Drip Tee $232 Gate Valve on water heater $87 Pressure Reducing Valve $509 Total: $2332 In the end, I paid our new plumber $935 for this exact list of services. No, we did not have the exact same kind of tank installed, but we did compare features and pricing before deciding to go with a tank made by a different manufacturer, but with the same specs. We looked into buying a tank like the one your team offered, and your price still exceeded them by ~$400. Yes, we will continue with Snappy for the life of our service agreement because we paid for the year up front (not my smartest decision in hindsight). We will not be renewing -- my initial impression aside, I don't appreciate your response because it seems like you are attempting to discredit or discount my perspective on the experience even though there are several other reviewers who had a similar experience. I really value good service and wish that things could have worked out better. We wound up having fourteen recessed lights installed by another company in addition to all of the plumbing work. I would have much rather given that business to Snappy because 1) it would have been easier for me, and 2) your team was really nice. ________________________________________________________________ ORIGINAL REVIEW in April 2013: Both technicians that we worked with were very pleasant, professional, and nice. We will continue to use Snappy's service agreement, but we will be hard-pressed to have them do any of the actual work we need because of appears to be exorbinant pricing. The posititve note here is that they do appear willing to work with customers to bring quotes down, but we felt very "sold." Not a fan of having to negotiate the price every single time just to get to the competitive/fair price. Because of this experience, we now have little confidence in the prices they quote -- there is a certainty that 1) they're starting high with the hopes that we'll actually pay that amount, and that 2) if we take a little extra time collect additional quotes, Snappy will be out-priced SIGNIFICANTLY the majority of the time. Snappy quoted us close to $2500 which was their "Value Price" because we were now service agreement customers. We immediately sought out additional quotes and had the same work well done by a licensed Master Plumber for $935! We were immediately attracted to the new company because they not only post their prices on their website, when I called them, they were comfortable in quoting me a price right then over the phone. No "We'd need to see..." -- just a simple and accurate quote. Overall, it was a disappointing experience because, while every member of the Snappy team was nice and professional, I don't trust them now to give me a fair price on the first go-round.

I purchased two Big Deals from Angie's List for Snappy ($39 for $150 worth of services). I needed to have a vanity replaced in my downstairs guest bathroom. I also wanted to have a new light fixture installed. After I purchased the Big Deals, Snappy promptly called to set up an appointment. I was impressed that they took the initiative to call me first. According to the terms of the Big Deal, I was able to use one for plumbing and one for electrical. When I arranged the appointment, I asked if I could get a rough estimate of how much it would regularly cost to perform the work so I could gauge how much work I could have done for the amount I paid. I was told that the workers would go over the costs with me when they got there. This made me a little uncomfortable, but I didn't press it. I arranged to have both services performed on the same day. The workers called to let me know they were coming. The electrician showed up a little early but it wasn't a problem because I had taken off work. When I asked how much it would cost to replace the light fixture, he pulled out a notebook, looked it up and told me $162. With my credit of $150, I would end up owing an additional $12. Even with the service call factored in, I thought it was a little pricey but he was already there so I had him perform the work. He offered me a service plan that would cost around $150 but would give me a reduced rate if I ever used them again in the future. I declined and he didn't push it. The plumber showed up. I told him I wanted the pedestal sink out and replaced with a new vanity. I also wanted him to install a simple faucet on the new vanity. He also offered the service plan and again I declined. When I asked how much work could be done that would be covered by the $150, he told me "none of it." I asked if he could just install the new faucet and my husband and I would consult the Home Depot "how to" book to get the rest done. He told me he would talk to his boss. He went back to his truck and was gone for about 15 minutes. When he came back in, he had a quote for $1100!! I nearly passed out. To remove the pedestal sink and install a new vanity with fixtures would cost $1100! I told him "no thanks, sorry to have wasted your time" and sent him out the door. I plan to get a refund for my second Big Deal. The workers were polite and professional but the services were horribly overpriced in my opinion. I will not be calling Snappy again.

The appointment was made for the next day, between 1-3. At 3:00 they called me and changed it to 3-5. Called at 5:00 and told me 5:30. Plumber arrived at about 6:15, but of course with no ladder. He then told me that they would need an additional person and a hydrojetter for the roof. Total cost, nearly $900. My wife and I rented a ladder the next day for $13, and used our pressure washer to unclog the scupper, saving us well over $800. Even though they didn't bring a ladder, and never looked at the problem on the roof, I was still charged $30 for their coming out.

The Sparky representative arrived on time and was courteous and willing to work in a cramped area under the house to install an outlet. He was patient and willing to answer questions.

The guy was very polite and personable. He did what we asked.

Great job. Had to weave through a lot of areas in the basement to get it done, so he went above and beyond.

The electrician was on-time and professional. He quickly fixed the plug and hung the new inside fixtures, while I made a trip to Home Depot to buy the motion sensor light fixture. He provided suggestions and tips for buying the motion sensor fixture (price, and brand). All went well, though I thought the pricing was high.

The person who came out, he lit one and he said the other could not light and it wasn’t working. He gave me a quote for a new system. I had another company come out and check it. They were able to light it and they said it was fine. I really didn’t need a new system. So far it has been working pretty well. He just inspected before I got it started. I wanted to make sure everything was fine and there was no carbon dioxide and that sort of stuff as well as getting it lit. He told me I need about $600 of repair or totally replace it. It was a big deal purchase. The pricing was fine. He was responsive. He was on time. He was professional.

The work was great. They did what I asked them to do and great job.

They're on time and pretty thorough. They're a little bit pricey.