Snappy Services

Description of Work: I purchased the big deal for an AC or furnace inspection. They came out and were professional and did the work. However, in order to get a preferred customer discount for work done above and beyond the scope of the inspection, I had to buy a maintenance contract. This part of it felt like a bait and switch because they wouldn't credit the cost of the inspection Big Deal against the cost of the maintenance contract and the technician told me right off that I would need to go back to Angie's List and ask for a refund. I'm honestly annoyed by the extra trouble that put me to. Otherwise, the experience was fine. The maintenance contract was reasonable and the other charges were about average to a little higher than average in cost.

Description of Work: Fix an outside outlet

Description of Work: The electrician was a little early but it worked out with my schedule. He was very professional,fast and pleasant. He explained exactly what he needed to do and how much it would cost. I should mention I called an electrician to take care of the problem years ago and he did not know what the problem was. I wish I had called Snappy back then instead of living with the problem for so long.

Description of Work: Gave me a very high quote for work I needed to be done and tried to sell me a home protection plan.

Description of Work: I purchased a Big Deal coupon for Snappy Electric, Plumbing, Heating & Air. We had some drain problems and they unclogged it. We had some additional problems so they took care of that that's why I paid an additional charge.

Description of Work: Full service on a/c unit along with prepaid service for heating unit to be performed in the fall.

Description of Work: Refused to give any estimate over the phone but insists on a $35 call fee. Shows up and quotes a "suckers" price to my wife to install a Chandelier (the original was already down and out of the way). We refused their services.

Description of Work: .

Description of Work: They would not perform the work because the guy did not want to do it. Had to call a "real" plumber.

Description of Work: changed a light fixture

Description of Work: I purchased a deal for $75 for $150 in plumbing services. They came out and did a plumbing inspection and caught some things my home inspector missed. I bought their membership package which included regluar visits for plumbing, electrical, AC inspections and have been absolutely thrilled with their service, value, and professionalism. Would definitely recommend!

Description of Work: Snappy Electric Plumbing Heating & Air re-plumbed the toilet, replacing the insides of it.

Description of Work: Install exterior motion sensor night light. The light fixture and bulbs were provided. by home owner.

Description of Work: There were ceiling fans, outlets and light switches that neede to b checked. The service repairman was very helpful and fast! We were so pleased with the service we signed up for the 1 yr service contract.

Description of Work: The technician, who came, was very friendly, and appeared to be helpful, but, after having had time to think seriously about his sales pitch, I was taken! I paid $39.99 for the voucher for him to perform the usual fall maintenance on my furnace. After he did that, he sold me a maintenance contract for another $110.00. He said that I Paid $40.00 for the voucher, and that I would pay $110.00 for Snappy to come back in the spring to service my AC unit. Actually, the voucher was worth $75.00, which means that he OVERCHARGED me $35.00 for the maintenance contract. Caveat emptor!

Description of Work: Heating system checks and cleaning of heating units. Also, reviewed all indoor plumbing in bathrooms and kitchens. Very thorough and very helpful. Answered all questions asked. I will contract with them again.

Description of Work: Evaluate gas leak in kitchen and furnace area. Identify the problem and also to provide the cost for the repairs and did not proceed to do any repairs without a discussion to see what items needed to repaired or replaced. I like this so that I was no surprised with a bill and had not considered if I was putting money into something for a repair that would need to be replaced.

Description of Work: Overall, we were very unhappy with Snappy because they are so focused on high pressure sales that they do not listen to the actual needs of the customer. Our experience was as follows: 1. The first service rep stated we needed a new HVAC unit to replace our upstairs HVAC. We were able to find another HVAC company from Angies List that was able to come out to our home and replace a part on our unit that was no longer working. -So we did not need to replace our HVAC with another HVAC unit. We simply need a new part to our current HVAC unit. 2. We had Snappy come to our office to change a filter on the HVAC at our office. The first tech arrived late and stated the following: 1. I am not giving you the deal because it does not apply to office units...so I told him to call his boss because his boss had approved the deal. He called his boss and his boss approved. 2. He said that he could not find the filter location on the unit. I told him where it was and he told me I was incorrect and the filter had to be outside on the unit. I told him that I had been in the office for 5 years and I have had maintenance techs come here for 5 years so I know exactly where the filter is located. I proceeded to show him again, this time he listened and saw the location for the filter. 3. Next he said he did not have that filter on his truck! I said could you please go to Lowes and pick one up because it is 1 mile from the office. He said no. 4. Next he tried to sell me on the fact that I needed more work done to the unit in addition to the filter change. I told him that he could not even change the filter number one and number 2, he had not done any diagnostics on the unit, he just simply looked at the location of the filter in the unit...so how could you determine if additional things needed to be fixed on the unit? He said he has been doing this for awhile...I called his manager and reported the incident. 5. The manager sent another tech the following day to change the filter...this tech was very nice, professional and changed the filter and thanked me for my business. This tech did exactly what I would expect an HVAC tech to do...change the filter, do some diagnostics, and tell me everything was just fine! Even though this tech did a great job, I will never use this company again because of the poor service from the other techs.

Description of Work: Serviceman arrived promptly and installed new motor as needed.

Description of Work: They unplugged my main drain. Chris came out on a Sunday and fixed my problem right away. He was very professional. These guys did exactly what they said they would at the price that was quoted. I would use them again.

Description of Work: Installed a whole house surge protector.