Hughes Dry Professional Carpet Cleaning

Not happy....I would use traditional carpet cleaners next time.

Very professional and personable service. Spoke with owner Larry on the phone to learn about service and products - he was extremely amicable, knowledgeable, and good at explaining their company, it's service goals, and how it all works. Set appointment for the following week. Serviceman who arrived was friendly and on time (though at the end of the promised window of arrival). Did walk-through of space so I could point out spots and areas of concern. He completed the work in 1.5 hours, including final walk through after work was done to show spots he was able to remove, areas where only moderate improvement was made (due to excessive carpet wear, or latex paint spots, which could not be removed). He explained future carpet care strategies, which of course meant no longer using any of the typical carpet spot treatments (Resolve, OxyClean) and using only their special products (could buy a spot cleaning kit for $30 from them). Not sure if this is valid advice because it comes from the people who are selling the recommended product - I'll have to do some independent research on that. He cleaned up well, and asked if I wanted him to leave some product on certain trouble areas - I did, and he gave instructions on when/how to clean it up. Overall, a great experience with a very professional company. Pricing seemed high, but it was worth the peace of mind knowing that I got quality service from a company that obviously pays close attention to customer satisfaction. I'd definitely use them again.

They were 4 hours late for the appointment. I had to call twice to make sure they would be available for the appointment. They were tied up with a previous customer. Overall they did a good job cleaning the carpet.The carpet looks better than it has in years.

The sofa was steam cleaned and took about 4-5 hours to dry and the carpets were "dry" cleaned so we were able to walk on them immediately. Overall it was an excellent experience.

I was comparing prices, but she made me feel guilty when I told her I was going to contact a few other companies. Their customer service seemed horrible, although the method and equipment they use sounds great. She was short with me when I was trying to understand everything she was explaining. Their prices were expensive because of the method they use, and I would perhaps consider using them in the future if I did not have to speak with the same person again.

They did this work for me past week.

I liked their service and they did what they were directed to do. I would use them again in the future.

We needed to have the carpets cleaned in our new house and had only a small window of time between when the painters finished and when we had to leave town. We called Hughes Dry and they were able to come the same day. The crew, Emilio and Willy, arrived on time and explained the process they would use in cleaning. They went promptly to work and worked hard for nearly two hours. Several times they called me to show me certain problems and explain the options. They were courteous and knowledgeable. They managed to remove stains in the dining room and upstairs in the guest bathroom. They left the carpet clean and smelling fresh and looking much nicer than when they arrived. I would definitely use this company again.

Service and product was as expected and more.

They are very professional and do an incredible job. They follow thru to make sure everything is ok. I've used for many years.

The person that owns it is Larry Hughes and I was an old customer over 20 years ago and had forgotten. They have expanded and I am back in touch with him and pleased. He is was very thorough over the telephone and took down all the information needed to complete the job and we were impressed with him. His price was reasonable considering the work he did. The service, the phone staff and the work done was excellent.

Crew was professional and responsive. They were also pleasant and answered our questions knowledgeably.

My daughter threw up all over her bedroom carpeting during the night. The next day (which incidentally was the Friday after Thanksgiving) I called Hughes to see if they could come and clean the carpet. I called around 10:00 am and the guy from Hughes was at my house by 11:00. Because of the nature of the carpet stain, they couldn't promise that it would be 100% like new, but in my opinion, anything would have been an improvement. When he was finished with the job the carpet did look much better than I expected. I can still see a shadow of a stain, but only if you are really looking for it. He also did a great job on my hallway and stairs which were in dire need of good cleaning. I was really pleased with the job he did and was glad that I didn't have an upstairs full of wet carpeting.

It was a good experience. They were very courteous, I'd use them again but they were a little expensive.

I'm sorry to say I didn't have the wonderful experience that most people have had with Hughes. I really liked the idea of this environmentally responsible cleaning method and that my carpet would be dry to the touch - their customer service rep had called me after I made the appointment and explained it very thoroughly to me. My carpet looked pretty much just as dirty afterward as it did when the technician arrived and I didn't like the weird smell in my house. Of course, the tech (I think his name was Emilio) told me the story we all hear about how some stains just won't come up, there's "soil infiltration" etc. I expected to see a spot or two that resisted cleaning, but my carpet just looked like it had been vacuumed and that was it (and I had vacuumed it before he arrived). Something that really upset me too, was that I noticed a huge dent/hole in the drywall on one of my bedroom walls a few hours after he left. There's no way he couldn't have noticed that he slammed his machine into the wall and did this - it was on a corner of a little bay window nook and it bent the metal frame that connects the drywall pieces. The fact that he didn't fess up about it really bothered me. I ended up having Chastain Chem-Dry come and clean the carpet a month later, it looked fabulous when they left and still looks pristine - not a single spot has resurfaced. It cost about half as much and I'm sorry if it isn't as environmentally sound, but I just can't afford to have my carpet cleaned if it isn't going to look great afterwards. And luckily I had a contractor doing some other projects for me at the time and so scheduling a repair for the drywall was easy. I didn't call the company and complain - I thought about it, but I was frantically juggling a number of things trying to get my house on the market and was extremely busy & stressed out at the time. I figured the solution would be they'd offer to come back and re-clean the carpet, and I didn't think that would do any good - and the dishonesty about the damage to my wall gave me such a bad feeling, I basically just wanted to put it behind me.

The carpet cleaner was on time, pleasant, and professional. He moved furniture while cleaning. Everything was put back in place. Nothing was chipped, scratched, or broken--and the carpets looked brand new!

Great customer service on the phone. They walked me through the different options. They were exactly prompt and did an amazing job cleaning the carpets. They wore booties to make sure they didn't break anything. They got the carpets quite cleaned. They day we were to moved, it rained and there was mud tracks brought in from movers. We called them again and they came out to re cleaned the area and a fraction of the cost; around $200.00.

They were on time. They were great. They were very thorough and explained everything to me. They were knowledgeable. I would definitely hire them again and recommend them for a similar job.

They did an awesome job. They have personalized service and both the person who came and gave me the estimate and the worker were very professional. A couple of days after they came, they called to follow up. I can't remember how much I paid for the service.

My carpets look great. I thought they were very professional. They showed up on time and they followed through nicely. They did a good job if you ask me. They are a little more expensive than others, but they use a different technology and I feel it is worth it.

It is a difficult fabric and they did a professional job for a reasonable price. They were on time and the sofa looks great. They were able to finish the work quickly and answered all of my questions for future care of the sofa. They are a great company that I would recommend to anyone.

I think Hughes prices were a little high but it was worth the whole experience. They arrived ten minutes early. They were very cordial and they worked hard. They did an absolutely beautiful job. The house smelled clean, we didn't have to wait for the carpet to dry and I was very pleased with the entire process.

I enjoy the convenience of having a maintenance plan with Hughes. I occasionally have stains on the carpets and they always handle them with ease. They will clean large furniture if needed as well. They take care of moving furniture before they clean the carpets. It normally takes about two hours for the job and I pay each time they come out. When it comes time they either contact me or sometimes I call them first and they are quick to respond.

They were able to get the really bad stains out of my carpets. The stains are starting to come back but my carpet isn't the best quality. I will be calling them to come and clean them again. I think that they do a really good job. They arrived on time and they finished promptly.

What I liked the most about them is that they clean the carpets with a dry system, and that is very helpful. I didn't like the fact that their clan up was not that good because when they left they left some powder on the floor.