Hughes Dry Professional Carpet Cleaning

I love this company. They arrive on time and get my carpets cleaned quickly and well. I love their dry process so you do not have to wait hours for your carpet to dry. I have used them for several years and will continue to use them as long as I need my carpets cleaned and protected!

The owner and staff were the utmost friendly, responsive, flexible with appointment, and overall professional. They are a fair priced outfit, experts on carpet cleaning and repairs, and perform a wide range of work while explaining things very clearly. The job took nearly a full day and the results were awesome - a complete transformation of our carpet! I recommend this company to anyone.

Excellent workmanship and customer service. Larry and Wes both spent time reviewing our situation and then "doing it right". They are "real guys" doing it right the first time.

AWESOME! My husband called Hughes Dry and they explained their system very thoroughly - both on the phone and in person. We had four rooms cleaned and they look fabulous. Our basement carpeting was trashed as we recently had a party. It looks like new now! Everything smells great and it's not wet and soggy. In the past we have used carpet cleaning companies that have left our carpets drenched and smelling like a wet dog! This experience and outcome were 100% better. I highly recommend Hughes Dry. Their service and process are worth it!

Fantastic service... clean carpets and fast drying unlike others staying damp for hours or days! The tech, George, was on time , used Host products which I love, no hose.... just hard work and excellent results!

Well. Carpets cleaned and looked great. I appreciate the cleaning powder solvent used-no after smell and carpets are dry. Their prices are competitive to the higher rated companies.

They a very nice job. They use organic materials.

I have been dealing with carpet cleaning for my personal house as well as a fraternity house on Georgia Tech's campus. I have used all kinds of carpet cleaners, and Hughes is by far the best. Their method is phenomenal. Instead of pushing the dirt down with dirty water and then attempting to extract the water, it is sucked up using micro sponges. I wish I had pictures to post for the difference between the Fraternity's carpet before and after. They are so good, I put them on a service contract. Great people and they really know what they are doing. I highly recommend them over any other carpet cleaner.

It was excellent. I have used them before. They are reliable and on time.

It went very well. I have animals. There are services I have used in the past and I wasn't pleased. I will schedule Hughes again next month. I like them just fine.

First thing they said was it will cost extra because I didn't list the dining area even though I told them the square footage. Did not get out all of the stains.

Hughes Dry Professional Carpet Cleaning did a real nice job, a very good job. They had their booties on when they came in and they cleaned up their mess. We are having them come back to do our furniture, which they do with organic stuff. There had been construction done before we moved in, and we have done some ourselves. We don't think the ducts had ever been cleaned out! This house was built 1972 or 3, somewhere around there. With our allergies - and we are new in the area, we're from Michigan - and the pollen down here is incredible - we've found a new use for our snow shovels! The pollen is really tremendous down here, and it wasn't too bad according to the other people, but to us it was everywhere. Hughes really did a nice job cleaning up everything. It has only been a few days but we think the air is much better! They have those things they put in the ducts to clean them, but their machine quit on them, so they had to run up to their office to get another machine - they were only gone 15 minutes or so. They gave us a bit of a break on the price because of the inconvenience, which was real nice of them. I thought it was reasonable, because duct cleaning in Atlanta can cost $900. They do a lot of the big buildings and stuff, but they do residential too. We've never had to have ducts done before, they charge you by the duct, and we thought it was reasonable. They were responsive and on time, and very professional and polite. Really nice young men.

Overall, it went very well. The workers were very professional and friendly. He addressed any concerns we had in regards to the service. I requested to have non-scented cleaning fluid to clean the carpets.

The carpet restretch and new threshold project went perfectly. It was a clean up service offered by another company who had damaged my carpet and threshold while performing a mold remediation. That's why I was not charged for it. I was pleased with the results. We also wanted our carpet cleaned after my mother-in-law used the bonus room as a bedroom while recovering from a broken ankle. Her wheelchair left black marks on the carpet and the area around the bed was grey with dust and spotted small food and beverage stains. Larry came out to sell me his carpet cleaning services. He told me they might not be able to get out the wheelchair marks, but said nothing about not being able to clean carpet that was grey around a bed from four months of use. The bed was only temporary so it was important to us to get the carpet in that room very clean-looking. Without checking reviews here or on Kudzu, I went with his services. (Will I never learn?) Positives: clearly non-toxic substances used during the carpet cleaning, pleasant smell, carpet only slightly damp afterwards, work was done quickly, carpet is free of contaminants (though it doesn't look new again), good responsiveness when I complained that the carpet had not been cleaned adequately. Larry, the owner, came out to redo the room for me. Negatives: not only was the wheelchair stain not removed, the area around where the bed was only marginally better; the cleaning process uses a fair amount of friction, which aged my carpet; and the first technician left me with at least an hour of work (vacuuming up the "sponges" he lay down over the problem areas that had not come clean). (Larry apologized profusely for that and said that shouldn't have happened.) After Larry basically redid the whole room for me and could only lift the stains a bit more, he shared that he couldn't get his own bedroom 100% clean in the high traffic areas, and that no carpet cleaning company could. That might be true, but I think I will try another company next time. I think he should have told me this BEFORE I hired him to do the work--he had ample opportunity to do so, and I had clearly said the stain around the bed was the main reason for our having the room done. Unfortunately, we will have to live with the stains for now, since we already sunk $125 into the cleaning. After he had taken time to redo the room, I did not feel free to ask for a refund; I just decided to share my experience here and alert others to potential problems. And the carpet is at least sanitized (I hope), so we feel confident playing with our child on it.

We found this carpet cleaner in Angies List and called them to clean and take urine odor out. Initially the visit and quotation were done professionally and on time. First round of carpet cleaning required us to put some sponge like material on the carpet after it dried out. What a disaster ... the vacuum cleaner could not pull the fine particles out of the fiber but what is worse the carpet still had urine smell. We had to take out to the patio, beat it up to take the sponge like material out and called the cleaner again. They came a second time but could not do the job and did not offer a refund. Finally we had to take our carpet to Cristomar who did a FANTSTIC job but required another $300 expense. This company does not deserve to be listed on Angies List.

The Hughes service agent came exactly on time. and proceeded to clean all of the desired rugs and furniture. He was courteous, friendly and efficient , as they always are!

They are always prompt, congenial and thorough

They did a great job. I think I spent around $500. They are good about pre-treating stain and they did that. They did the cleaning and that turned out really good. I would recommend them for the quality of their work. They were on time. They showed up when they were supposed to and took care of the furniture legs and things like that. They covered them up before they cleaned. I would rate them highly and would use them again in the future.

Joey arrived on time and was very helpful and polite. He did a great job and I will be requesting him again. I will use the service again I do think the service is expensive about 40% more that a traditional cleaning service. I loved the fact that I could walk on the carpets in 30 minutes. Other services tell you a few hours but they really mean 12-15 hours before the carpets are dry. I did not like the smell associated with the cleaning material, but it did dissipate in about couple of hours.

I was not unhappy with the work and would use them again if unable to find somebody else, but just found the service awkward. The scheduling person was very casual, which I do not necessarily mind but for a first time contact and service request I felt it was a bit too casual and almost questioned the seriousness of the business. Their services sounded good using some natural products and not wetting the carpets, which raised my interest. As far as I can tell the jobs were done right and I was impressed with the cleanliness of the worksmen, leaving little if anything of dust or residue behind. One of the men called a couple of times on his cell phone during the job which I found not very professional (it sounded like personal calls), and the lead ended up filling in the job order/receipt using one of my walls by lack of a nearby table. Not a killer omission but certainly awkward. The scheduler called back to sign me up for a service contract which I simply did not want. She did not call back to press me on this, which I appreciated.

I got one of the Angie’s List specials. I bought some of their extra services. I spoke to Crystal who is the owner and she got here within the window time she said she would be here. She did call and say she was on her way. I think she did a good job because when I asked her for estimates for other rooms she provided them and they seemed reasonable. She did a good job. Over the last 20 years I have done the cleaning my self and I don't have too much to compare her with. I think the price was reasonable though it did seem shocking to me because I am used to doing it myself. I would have scored her higher if she had removed the stain from the wall board. It was difficult to remove but not impossible and that's why I was disappointed. I had a couple of areas where I had stains and she was able to remove that so I guess her quality was good. I think I was just disappointed. She was probably right that stains around the base board can't be completely removed unless you use a special treatment.

I was happy to use them because I had used them before. Hughes Dry Professional Dry Cleaning did a very good job. We had a sofa that was being stored and it was supposed to be in a clean room but it wasn't and a cat urinated on it and it was stained. Hughes came and cleaned it and not only got the stain out but also got the odor out, after I thought we were going to have to throw out the couch!

This experience makes me strongly question the value or reliability of Angie?s List. This, after all, was an A rated company. Were the people at Hughes not so exceedingly polite and personable, Sean on the phone and George the technician, I would swear that we had been completely scammed. I requested an appointment to clean two room size oriental rugs (wool Dhurries, but, at the time, I couldn?t remember the name) and two love seats. Sean indicated that there might be a problem if the love seats were silk, but other than that there was no warning about his firm?s very great limitations. When George, as nice a guy as I?ve ever dealt with, arrived, he said that his 80 pound machine with its giant brushes would eat up thin rugs, so he couldn?t do them. He said the same about a 4 x 6 Chinese art deco oriental that I asked about, not wanting the trip to be a total waste. George said that he could do the love seats (and we decided to have him tackle two sofas as well), but his product could not take out the stains on the sofas or the love seats?these were dirt stains, not wine stains or something else difficult, by the way. George kindly folded our rugs, so we could take them to Sharian?s (which Hughes recommended as the real experts on orientals), and he did not charge us for one of the sofas, having only needed to scrub the seat of it. However, the bill was $343, and we have very little to show for the expense or the half day we wasted. Sean had told us that his firm has a minimum charge of $185 for coming to a house, and, perhaps, there would have been no charge had we sent George back at the outset?but no one at Hughes volunteered not to charge us. All in all, we should have been warned that this firm can only do thick carpets and provide, at best, limited stain removal on upholstery. Again, this was a disastrous experience.

Hughes did an excellent and professional job.

They are very caring and professional. They are a great service to work with. They follow up with you and I would recommend them to anyone. They are also very honest.