E Smith Heating & Air Conditioning Inc

I called and they fit me in for a same day appointment. Dave was super professional and nice! He had some suggestions about my system that might be causing my home to take longer to cool but told me to hold off until spring next year before doing anything since it was no point wasting money going into the winter season. Great company that provides a great service!

They gave me a same-day appointment. The tech was well-informed, quick and efficient with his time. Would use them again

Craig came out and replace the air conditioning capacitor ... Craig was so diligent about making sure that repairs were up to code. That is so important to me.

Excellent work all the way from diagnosing the problem to installation of compressor and follow-up. Unit seems to be running better than ever. Special thanks to Ryan, the technician, and Stephanie in customer service for their excellent work in getting the repairs done.

They were great and we are happy with their work. It is often the same gentleman that comes out. They always do good work and they come when they say they are going to. Their service persons are knowledgeable.

They are on time and the are always easy to work with. They answers all our questions.

We moved into a house that was 30 years old. The HVAC equipment was original. I invited E Smith to check it out as well a few other very reputable companies. They all did a thorough review of the equipment and ductwork and then all wanted to sit down with Marianne and me to discuss. The only one that Marianne remembered was E Smith's Earl Houghton. No push from him like the others, but he definitely gave me some financial and equipment incentives to move quickly if we decided to use them. My familiarity was with Trane equipment and E Smith sells Carrier. Son Mark has Carrier in his house and was pushing Carrier on me, but I was stubborn and was definitely a Trane man. I studied the brands on the internet trying to find some sound analysis and reasoning finding one superior over the other. (That's the way we engineers are.) I couldn't find it. None of the "experts" seemed to want to find any fault with either. Instead, they all were saying that the most important thing with either of these brands was the installer. Consumer Reports ranks them both up at the top, but wouldn't clearly rank one over the other. Once again, Marianne felt real good about Earl and some of the other companies were getting downright irritating about this time. It ended up being between a very good Trane company in Kennesaw and E Smith. Some previous knowledge of Earl Smith and his love of the community of Cobb along with Marianne's comfort with salesman Earl Houghton swayed me away from Trane over to E Smith's Carrier equipment and service. Now it was time to install. You wouldn't believe what I saw when I went downstairs to check on them. They were removing the old furnaces and had a pathway to the door covered with heavy drop cloths to prevent any mess on my concrete basement floor. When they set foot upstairs, they were wearing booties on their shoes. Our basement looked cleaner when they left than before they came! They went out of their way to work with me in a custom way which allowed me to place some poured concrete condensing unit pads outside following their removals and before they came back to install. Remember what I said about "its all about the installer"? I had three super installers. These guys did a really nice job and I'm pretty picky. They adjusted and rebuilt all of the existing ductwork and utilities as necessary to be compatible with the new. I have a feeling they found a lot that was unexpected as well. However, I never received any indication that there would be any additional costs or any suggestions of possible extra costs for anything. The two systems are some of the latest high efficiency Wi-Fi connected communicating technology equipment out there and these guys knew exactly how to install it and set it up as if they'd been doing if for years. It was all carefully explained to me how it works and how to operate it. Of course, it's all automatic, but it has operator's options that are very easily programmed into the touch pad or from your ipad from anywhere in the world. To sum it up, Carrier equipment is at the top of the list with Trane and E Smith is at the top with installation and service. When you enter into a contract with a company for this kind of work, its good to know that the trust level is sky high as it is with these people. When you dig around and research to check things out like I did, you will also choose E Smith and you will also be extremely pleased. Do it again? Yes, exactly the same way with E Smith.

Yearly service contract for two systems includes all parts and labor plus two annual inspections cleans and performs all required and necessary tests to ensure system reliability.

I have a contract with them. I like their personal service. They are very hands-on. They call you to see if you are ready to schedule their checking service and they change my filters every time they come. I am physically challenged so I cannot change them myself and if I needed them to come, they would come and do that. It is their personal service. They are very good. They are very reasonable I think.

My son had just closed on a house. We knew from the inspection that the furnace was not working. My son had contacted another company recommended by inspector to look at the furnace. They recommended it be replaced for about $4000, gave no quote for repairs. I told my son to call ESmith. I have used them on my house and on a rental property that I own. They have always been honest and very professional with their work. They were able to repair the furnace, and did recommend replacing in the future. I highly recommend and will continue to use their services!

Very professional, friendly, and I trustworthy.

The service visit met my expectations and the quality of service that I have consistently received from E. Smith throughout the 30 yrs. that they've handled our heating/AC services.

We've had their service for several years. We like their maintenance plan. We didn't have air conditioning on a Saturday and it was Memorial Day weekend and we were considered top priority. They came out that Saturday evening and fixed our problem. We get a discount with the maintenance plan. It was a free service call and we paid for the parts. If we hadn't had the maintenance plan, they wouldn't have come out until that Tuesday. In an emergency, they are always right there. The price is very fair. In non-emergency situations, they give a 5 hour window to come out. It is too long for working people.

I love E Smith. The best part of my overall experience is that they're reliable, economical, and they provide good service. There is no worst part. They are highly recommended.

We've always been very happy with them. They usually come out twice a year. They are very dependable, they come out when they say they will always and their service personnel are very friendly and seem to be very knowledgeable. We have an annual service contract with them.

we needed two of our air units replaced. They gave us a great deal including a service plan. they even took parts from the units they replaced for us to use in a smaller third unit to allow us more time with it and eliminate the need for replacement. They were thorough and made sure our home now cools evenly. Some ductwork was rerouted to help with this. We also replaced thermostats.

Upstairs A/C works well now, over 1 yr. Installation done well, on time, competent, and as promised with accurate estimate. Replaced with similar Carrier central air. The old unit had a significant freon leak and when this happens the entire unit is usually replaced, I was told. The old unit was 10+ years old.

they did a great job, fixed one problem with the installation on the air conditioner at no cost to me. They are always on time, price fairly and act in a professional manner. I have a 5 year maintainance contract at a discounted price for the air and furnace maintainance.

I'm very well pleased with this company. I do not hesitate to recommend them.

Did all in one day. Very happy with result. Been using E. Smith for 16 years. Never had a problem. Had maintenance agreement the whole time. Would come out twice a year to make sure everything was working. During this time when the old furnace went out they came right away. Even came out about 10:00 PM. one night. When I needed a new system I called 4 companies. I gave the business to Smith because of their track record.

Condenser was not running, so air in the house was not cooling. Scheduled an appointment with E Smith, who I have a contract with (so I get discounts for parts, etc). Repair person came on Saturday. Was very friendly and we talked about the a/c unit. Had couple of issues: capacitor was not working and unit was low on Freon. The condenser ran once the capacitor was replaced.

If you call they are out within hours. They are the best! They explained things effectively. They are very good. Even our contractor hired them.

I signed up for a five year contract and they gave me a good rate for that. I like that they always send the same people out; I don't like strangers coming into my home. I will continue to use E Smith Heating & Air Conditioning.

E Smith replaced a complete HVAC system for us, a gas furnace and AC unit. They arrived on time, did what they said they would, did a great job cleaning up and hauling everything away, and we've not had any issues or problems at all in about 3 months that we've had they system. About 2 months after they installation they came back out to check and adjust everything, and we've been very pleased with the overall experience we had with tem. I'd highly recommend them.

I've always had good service from E Smith. I have a couple of techs I like the best and ask for them. Management has always been very receptive. They are professional, arrive almost always right on time, or very close to it. In Atlanta exactly on the button on time is really hard but they seem to work hard to do that. Being on the full maintenance plan, I get priority service. I've had one tech out here that did not seem to know as much as the others, but he has not ever been back so I can only assume he did not work out. But the majority of the techs have been very seasoned, long term employees. Which says a lot, that you keep your employees. HVAC work is just expensive period. They have not seemed to be any more nor any less expensive than Reliable, which was who we used for many years before, but had a few problems with, so switched 4 years ago to E Smith on the referral of a friend. I'm very glad I did. I had a "single operator", not a company, install 2 of the 3 units in our home, one was installed by Reliable. They have all 3 given us problems and are all three less than 5 years old. E Smith has been fixing them. I just don't think anything is made to last anymore. It has to frustrate the repair people. But E Smith has done good by us and been professional and on time.