Coolray Heating & Air Conditioning

Casey took the time to show us what caused our issue and explained exactly how he was going to repair it. Very polite and made sure we were happy with the work done before he left.

I called Coolray to make an appointment to have our ducts checked as there are two upstairs vents that did not have good air flow. Our mechanical room which houses our HVAC unit has also been very cold and the pilot light on our water heater which is in the same mechanical room keeps getting blown out. I spoke to Erin and explained the problem stating that it seems like one of more of the ducts may be leaking air into the mechanical room causing the water heater pilot light to be blown out frequently and resulting in poor airflow to two of the upstairs room vents. Erin scheduled an appointment for the next day with a senior technician, Tom Nguyen. Erin called me the next morning to state that he was delayed at another job and provided a new estimated arrival time. Tom Nguyen then called to let me know that he would arrive withing 30 minutes. When Tom arrived, I explained that the living/dining room and one of the bedrooms do not get much airflow from the floor vents. Tom felt the flow at these vents and then went down to the mechanical room to inspect the HVAC unit and the ductwork. He said that the cool temperature in the Mechanical room around the HVAC unit is perfectly normal and does not mean that there is any kind of leak in the duct work. He checked all the ductwork and found all properly connected with no leaks. Tom determined that the airflow from the kitchen vent was stronger than the rest. Tom closed the damper to the kitchen allowing more air to enter the bedrooms and living room. Tom checked the air flow in each room and found that the system was doing a better job cooling the living room and bedrooms. I appreciate the time and effort Tom took to understand and find a solution to my problem. Tom was very professional, polite, friendly, and knowledgeable. He solved the problem quickly and efficiently. I received a voice message today from Erin asking whether we are completely satisfied with the work performed yesterday. I am grateful for the excellent customer service received from both Erin and Tom. I will happily recommend Coolray to any family member or friend in need of cooling services.

Coolray HVAC Service calls June 2024 appointment made with Lisa Barber to reconnect attic fan. June 12, 2024. My experience with Brian Maloney and Bryan Fowler was far superior and enjoyable to any prior service received from any company! They arrived to reactivate my attic fan which I had agreed to disconnect last year during a new solar attic ventilation system installation. I had been persuaded by the salesperson that I was losing cool air & allowing hot air to come into the house through the attic fan ventilation slats. I was skeptical and very reluctantly agreed since I always use my attic fan during the spring and fall months to drastically reduce the temperature in the main level of the house by drawing the cool air up from the daylight basement. After a year I decided that disabling the attic fan was a mistake, so I called to get the fan reactivated. I made the appointment with Lisa Barber and was told that there would be a $79 service fee. I requested the service fee be waived since I felt that I was persuaded to disable the attic fan even thou I advised the salesperson that I used it every spring and fall. I realize that I did agree but regret the decision. She got the service fee removed since I have been an exceptionally long term Coolray customer. She was truly kind and curious, and provided excellent customer service. Brian and Bryan determined it was impossible to reattach the fan belt from the attic since my home has an extremely shallow attic making it difficult to access the belt. They also found that the belt could not be reattached since the fan belt had been cut, not removed, to disable the fan. They concluded the belt would have to be reattached through the fan ventilation opening. Bryan and Brian called the office and were instructed to bring the cut fan belt to determine whether a replacement belt could be ordered. They observed that the crown molding in the hallway overlapped the attic fan ventilation cover and were concerned that to remove the vent cover the molding may need to be removed. I stated that I would like to get a new fan ventilation cover since the existing one had to be over 30 years old, had been painted numerous times and is an eyesore. Brian and Bryan went the extra mile by removing the attic fan ventilation cover to measure the opening and the existing fan vent cover so they could have the office try to find a replacement cover to be installed with the new fan belt. Brian and Bryan reattached the vent cover, cleaned up the area and stated they were going straight back to the office with the belt and measurements so replacement parts could be found and ordered. We have been Coolray customers for 30 years and have always received the best customer service from the office staff, salespersons and from every technician. We have replaced every system in our home over the years with Coolray and received excellent recommendations on the best systems to purchase which they priced fairly, installed perfectly, and keep running with regular maintenance visits. I have and will continue to recommend Coolray to friends and neighbors.

Long, our coolray technician, did an excellent job and because of his expertise, we were saved from being scammed by another company. Long saved us $10k or more by knowing exactly what to fix for under $250. Our air conditioning is working great again, and we signed up for repeating service with coolray on the spot.

We needed new heating and A/C units for upstairs installed in 24-hour window. Sales person was.professional, knowledgesble and personable. Installers were professional, very considerate of interior, and completed the job in one day. I would most definitely use Coolray again.

Mike listened to what I said and developed a solution that fit exactly what I needed. Scheduled installation of new hvac system next week.

The easiest service call you’ll have to make.

Thinh Le the technician was knowledgeable and efficient. left everything as clean as it was before he came.

I called Mr. Plumber in the morning and was able to get a 12-3 appointment same day. Cliff was fantastic... super informative , explained the problem well, and did a great job with repair. He was also very professional and friendly.

When my AC suddenly quit working over the Memorial Day weekend Coolray quickly sent a Technician out. Turned out it was time to replace my system. They did the work the very next day.

The Coolray team let me know when Jorge would arrive, provided updates, and he arrived as scheduled. Jorge carefully checked our entire system and determined the issue. He explained the problem and advised our options. He was very professional and provided great service.

Nathaniel did an excellent job, He explained everything in a clear & concise manner. He performed the work quickly and efficiently. We are very pleased with the results and will call BriteBox in the future for any electrical needs.

I have used them for many years. Prompt response time when you have an issue arise. Techs are professional.

Jamie is an excellent representative of the professionalism, efficiency, and honesty of this company. Representing a company this big is no easy task for an individual, and we completely believe in the integrity and professionalism of this company because of his.

Robert was amazing and fixed our issue in a professional manner. The repair took a matter of minutes and he even did a diagnostic to ensure no other repairs or service was needed.

The installation team arrived within the specified timeframe. They were very efficient and knowledgeable. They took their time to ensure everything was working correctly and left the working area spotless clean. They were friendly, kind and respectful.

This was the first time I had to use my parts guaranteed maintenance plan, and I'm so glad I could rely on it when the blower on our air conditioner stopped blowing cool air. Coolray made sure to send out an on-call technician. Milton was professional and immediately identified the problem and fixed the faulty equipment. Even better? No charge because we purchased the A/C systems from Coolray and have subscribed to the annual maintenance plan. I'm willing to pay the premium for the peace of mind and no hassle when something unexpected happens.

Alexander was exceptional in every way. He is extremely knowledgeable, answers all questions, and explains everything thoroughly. He did an amazing job and we are very satisfied. Thank you so much.

On time, completed work, communicated everything done.

It went very well. The technician texted when he was encountering and arrived promptly.

Great technician that was very professional.

Evan was awesome. Extremely polite and showed up exactly when he said he would. He was extremely nice when explaining to me all the steps he was taking to find and repair my gas leak! I would use him again and it couldn’t have gone more smoothly!

Jordon provided excellent service. I appreciated his professionalism, expertise and friendly manner.

The Service Technicians were very courteous and professional. The repair was completed quickly and efficiently. Excellent customer service experience!

This wasn't a good experience. I got a phone call from the main office trying to cancel my appointment at the last minute due to availability. As a Maintenance Program member who is supposed to have priority scheduling, that's unacceptable--especially since my kitchen sink was inoperable due to a leak. The plumber who did come struggled to get my new garbage disposal up and running and seemed to want to give up. I insisted he finish the job. You don't leave a job unfinished because it's the end of the day and you're not sure what to do. He had to call his supervisor for help. He then got a little argumentative and seemed to blame me. Not an appropriate way to treat a customer. I don't want this individual back at my house for future work.