Coolray Heating & Air Conditioning

The plumber, Matthew, was professional, efficient and friendly. He finished a somewhat complicated job in a little more than 2 hours. Afterwards, he explained what I needed to know about the new water heater and answered all my questions. He did an EXCELLENT job! I continue to use Mr. Plumber because of the great service that I receive each time.

Bryan is a top notch, knowledgeable professional

The attic insulation installation team -- Kevan and Michael did a great job, explaining the process and covering all the nooks and corners of the attic with a good amount of insulation. Already seeing a shift: the furnace runs less and the home stays warmer.

Jeremy was great giving me advanced notice when he would be at my house. He was very friendly and polite. He did a through inspection and gave me a report. I would highly recommend Cool Ray and their service plan. It is $16.99 a month and they come twice a year. Plus if you have any trouble you are top of the list to get a technician at your house.

Used for routine maintenance and technician was very professional.

I recently had the pleasure of interacting with Miles and am thoroughly impressed with the level of service I received. From the moment our conversation began, Miles was courteous, attentive, and genuinely eager to assist. He demonstrated exceptional knowledge about the products/services and provided clear, concise answers to all my questions. What stood out the most was his patience and willingness to go the extra mile to ensure my concerns were addressed. Thank you, Miles, for your outstanding support!

Our technician Juan G. took the time to diagnose why our heater stopped working and explained it to us, helping us prevent problems in the future. He was on time, polite, maintained a clean work area and worked with Carrier to get parts quickly and under warranty. We highly recommend.

Great customer service. Timely and professional service technicians. I have been using Coolray for four years to replace and maintain my HVAC system.

My technician John was very professional and courteous.

The usual great service from Coolray for our HVAC systems.

Jason did an awesome job of explaining why my symptoms and issues were happening. I had done a little research and suspected the same and he was able to walk me through the issues and resolve them. I. appreciated the options presented. Quick service and then once resolved Jason walked me back through the resolution and improved service.

Electrician did an excellent job locating the charger such that the cord would reach my car. He then completed a difficult cable run back to the distribution panel in a cosmetically appealing way.

Horace was a professional during my regularly scheduled maintenance appointment. He took the time afterwards to explain what the found and what I should be on the lookout for in the future. I appreciated his thoroughness.

Miles did a professional job replacing 3 leaking spigots. He explained clearly the repairs that were needed and offered competitive pricing. When the job was completed, he showed me each shut off valve and advised on when I should consider turning them off in the winter. He made sure that I had drinking water before the water to the house was cut-off. He also ensured that I ran water through the bath rather than faucets to prevent any debris from getting stuck. I'm a young homeowner and appreciate the details to make sure I had a good experience.

Austin came out to service us. He was the one who originally installed the power to my “she-shed”. Once again his customer service and professional tech skills shine. He immediately fixed the lack of power issue. Then took the time to review his previous work to make sure there isn’t any other potential issues down the road. Before he left he made sure we were happy with the work and asked if we needed anything else. For a minute I thought I was at the Chick Fil A drive thru line everything was going so smoothly😂! Awesome Job Austin!

The Cool Ray employee was very efficient and courteous. He knew the product well and did a very good job in a timely fashion.

Jason Marshall was very thorough and professional throughout the process. Look forward to working with Jason again with all my future plumbing requirements. Yvon

Jacob was very thorough and investigated an issue he observed with the coil on one of our units possibly requiring replacement. He took the time to consult with a colleague to determine that it wasn't necessary to replace the part at this time, but told me what to keep an eye out for in case something does start to go wrong.

Jayson was prompt, knowledgeable & friendly. He was diligent in helping us diagnose our issue, and offered guidance on contacting the water department.

DO NOT USE. They have moved to a monthly subscription service that is extremely unfair. I'm 'locked' in to using them because of my purchase of my units years ago and the terms of their warranty. I strongly suggest you use someone else for HVAC service.

Audrey Newborn is an exceptional plumber. She really goes above and beyond!!

Coolray service representative was very professional. Called and asked if availability to come early and came at time discussed. He was knowledgeable and took time to provide information and answer questions.

Great customer service and quality people ! Timely, experienced!

Having to replaces 2 HVAC systems unexpectedly is never fun. Our Comfort Consultant, Dustin, was amazing. Explained everything and was very honest and transparent about everything!

My technician, Andrei, was on time, installed the system, explained everything to me, and cleaned up before he left. Really excellent service!