Coolray Heating & Air Conditioning

I have been using Coolray Heating & Air Conditioning for the longest time and am very pleased with their quality of work and promptness. I have purchased my heating and cooling units from them with excellent installation. The service technicians are very professional.

Please review on FB or Google as I can't write the novel of this great work that was done by Juan G again. Would just paste it if I could. 100% best tech on last decade to service twice a year. Summary, if you all expected the your work done perfectly then this is the tech that won't leave room for disappointment.

Very professional and in a timely manner.

Coolray did a fantastic job! The technicians worked fast, were very helpful, courteous and knowledgeable. They even built a stand for the unit to be more firm on the ground. I will definitely use Coolray next time and would recommend them 100 %

Clifford worked tirelessly for several hours to repair the main waterline into my house. The broken place was difficult to reach. He was very knowledgeable and professional. When he was finished, you could not even tell that he had to dig a deep hole to get to the pipe which just happened to be in my my newly landscaped flower/shrub bed! No flowers or shrubs were harmed in the process!

Very good. Could not have gone better!!!

GREAT! Problem solved quickly and timely. Everyone at Coolray has been excellent.

Preventative repair on electric box attached to unit outside. Pictures were provided which proved repair needed to be done.

Before my technician’s arrival, Coolray called me with updates to his anticipated arrival time so that I wasn’t sitting at home for the entire 12:00-3:00 window. They also sent me a text with his name so I would know who to expect. I appreciate that as a matter of safety. When the technician, Ryan, arrived, he was very courteous and took the time to answer a few questions I had. Coolray delivers a quality, consistent work product and I will continue to go to them for my HVAC needs

Michael arrived on time, and he was very friendly and professional!!

So well! I highly recommend Coolray - technicians like Mark are the reason I will keep this service!!

I came home on a Friday evening to find that my air conditioner unit was no longer cooling. Since I have a maintenance agreement with Coolray, I signed online and schedule an appointment for the next day. The technician called me ahead of his arrival to let me know he was on his way. Once he arrived I explained the situation and he’s started looking into the problem. He was able to determine that the capacitor needed to be replaced. Once that was done, the air conditioner started cooling immediately. Antonio was the technician and he was very professional and did a great job.

Christian G. is my technician he is professional and thorough. He goes above and beyond on the job to fix the problem and make sure you are satisfied. Excellent customer service skills and always on time. He explains the problem and the solution in detail. He enjoys his work and it’s evident in his performance.

Binh Le arrived on time, diagnosed the problem and fixed it in a timely way. Highly recommend Coolray for heating and air conditioning problems. They only repair what needs to be repaired so the bill is reasonable. We always return to Coolray. They have well trained technicians. Excellent experience....again.

It went well and financing was very fair.

Nothing but good things to say about install team of Fernando and Jared. They showed up right on schedule, worked hard the entire day with barely breaking for lunch, and cleaned up everything when done. Then showed us how to navigate the new thermostat with clarity and patience. Nothing but good things to say from start to finish!

The entire booking process with cool ray is seamless both online and on the phone. The tech they use on their website is first class and provides a great experience for booking - and I say that as a software developer. After I booked online, I decided to call to see if I could actually get my appointment moved up. The call center attendant was sympathetic and polite and was able to edit my request and got someone out sooner. Gregory was the technician assigned and I cannot speak highly enough of him. He was punctual, polite, knowledgeable, tidy, friendly… overall a gem. Usually I try to hire these types of jobs (plumbing, electric, HVAC, etc) to hyper local small businesses and I’m generally distrustful of “big companies”. Coolray (at least this experience with them) completely shattered my stereotypes of “big companies”. Not only will I call them again next time I have an issue, but if they can repeat this level of experience, I will be a customer for life.

The service rep notified us he was on his way and arrived in time to complete his work before we had to leave our house (requested he finish by 3 PM). He was friendly, professional, and efficient. Scheduling was easy and the contract gives us peace of mind that our systems are well maintained and that if they do fail, we have someone who is already familiar with them.

Roger Baker did an excellent job resolving the issue of our upstairs A/C not cooling effectively. He did not over sale and recommended a solution that was affordable and not overly aggressive.

Annual checkup. Christian found couple items that needed extra attention. He explained completly and did a great job

Nadir Mawani was very on time, professional and had great communication. As he found things, he would show us. He made recommendations and we appreciate that.

Went amazing!!!! Will not go anywhere else. They have my business from now on!!!

Artiest Steele was professional and knowledgeable. He also called to ask whether he could come earlier than scheduled which was much better for my schedule and greatly appreciated. He serviced our unit answered questions and also adjusted a damper to partially close a vent with too much air flow and allowing more air to flow to other vents. I appreciate Artiest for the excellent quality of our maintenance service.

Service went great. Joshua (the technician) showed up on time and was very professional and helpful. He was able to solve my issue and was a great communicator. I highly recommend!

Told unit was fine and we needed a dehumidifier which I bought for $300 but did not solve the problem…got a second opinion and it was a clogged drain line that CoolRay missed three times…will not use again and canceled service agreement