Casteel Heating & Cooling, LLC

Very reliable. On time arrival. Complete project on time.

They did a good job, however they did not arrive within the time originally scheduled.

Professional, quick and a good experience.

I had Casteel install a complete HVAC unit just over 10 years ago. The system comes with a 10-year warranty on labor and a 99-year warranty on parts. I pay Casteel to perform annual inspections and preventative maintenance on that system. This year was the first year that the system was out of labor warranty.  The technician said that the heat exchanger had developed a crack in the last 12 months and, because of the seriousness of this problem, Casteel would need to shut off the unit at the thermostat. To fix the problem and ensure the safety of you and your family, either the heat exchanger or the furnace must be replaced. Casteel goes on to say that if we cannot show you a hole or crack at that time, we will replace that furnace with a new furnace in your home for free. I had another large/reputable Atlanta HVAC contractor come out to give me a 2nd opinion and they found no cracks and tested for CO2 leaks and found no CO2. I have made 8 or 9 calls to Justin Haughn, the Casteel service manager, seeking an explanation and have received no response. I am willing to bet that Casteel incentivizes their technicians to find cracks and other problems in installed units. Moreover, that this serious problem was discovered by Casteel just months after their labor warranty expired is very suspicious to me.  Casteel is aware of all of the foregoing. If they disputed any of these facts or if there was a good explanation for this, I would have expected an immediate call from their service manager. The fact that Casteel has made no effort to return my calls to discuss this serious problem speaks volumes about their integrity and professionalism.  There are a ton of HVAC companies in Atlanta to choose from. I would advise that you choose one that is honest, transparent, and responsive. Unfortunately, that has not been my experience with Casteel.

Excellent electrician

I had a great experience hiring Casteel for my residential electrical project. My project included an inspection and "tune-up" of my home's load center. This involved an assessment and replacement of every branch circuit breaker in the box. My project also included the installation of an Eaton Whole Home surge protector. The project was completed quickly, in just under 2 hours. The electrician from Casteel was on-time, professional, and very well organized. I would strongly recommend Casteel for any residential electrical project.

They were good

Very easy to schedule, came quickly and diagnosed the issue thoroughly. Even helped point out to us that we could apply for warranty coverage on our house surge protector since that was the source of what happened. Will absolutely call them again if I ever have another issue.

Great service. Fast and efficient

Great technician

Speedy and excellent work

I was sold on a system that was very pricey and then started malfunctioning 3 months later. It was almost $9,000 unit. When I contacted the company for service, it took me four calls for someone to finally come out. The customer service was excellent in the beginning and the installation was excellent, but once the sale was done, the service failed.

Detail analysis and explanation of options, very profesional and punctual installation of the system we choose.

Good

Great service

They’re were friendly and very professional. Restored my belief in service from start to finish.

They responded the next morning at 8:00 am to my A/C having quit and had it up and running in a few hours. Very good service.

We hired Casteel because their approach was not just to replace the failing split system heat pump with the same type of equipment, but to reconfigure the system to cure inadequacies that the builder had created (such as not enough air returns to handle the system volume and improperly rigged shortcuts to cover other flaws). I am giving only 4 stars because although the system is now running beautifully, there were issues with the installation: (1) the night of the installation, the installers could not get the unit started, so we had to spend a hot night without air conditioning; Casteel did send out a tech the next morning to fix that problem, which he did, but it bothers me that the installers did not seem to know that the solution was right there in the manual that came with the air handler; (2) after the first tech got the system running, we set the upper level (it's a tri-level townhouse) thermostat to 70, but once the temperature got to 70 the system did not shut off, even when we turned off the thermostat, so another tech had to come out and he discovered that the thermostats had been wired incorrectly to the control board so that the reason why the upper level thermostat did not shut off the system was because the upper level thermostat was actually controlling a lower level of the system -- he corrected that problem by rewiring the control board so that each of the 3 thermostats now controls the level that the thermostat is on; (3) a city inspector checked the work two weeks later and it passed the inspection, but he commented that one part of the outside tubing should be secured because if anyone were to trip on it it might pull loose and spill refrigerant all over the ground -- he said that he would advise Casteel and I also emailed Casteel to let them know, but two weeks later and the no one has come out to secure that line. Bottom line: we got a premium system for a substantially higher price, so while we are very happy with the way the system is working now, we expected a much better installation experience and quick follow up to the inspector's recommendation, because when you pay for the best, you have the right to expect the best, from start to finish.

Satisfied with the outcome

They are good

Very professional

Same day service request. On time, repaired issue and reasonably priced.

After learning what was wrong, or what the tech said was wrong. I overpaid for a part by 200% and it was work that I could have done on my own. This was not an emergency or weekend call. So I called to complain about the over charge. Now waiting on a callback.

Just be sure they give you the estimate before they start work. Very communicative about when we would see a tech, alerting us to delays, etc.

They do quality work