Casteel Heating, Cooling, Plumbing & Electrical

It went very well. I was able to get a technician out the same day I called. I explained what needed to be done, and he was able to do it in a professional and timely manner. Would definitely use again.

They were so quick to get to my house after I called, it was amazing! The technician was very knowledgeable and professional and quickly diagnosed and resolved the problem. Great company-- would definitely recommend.

The technician, Jeremy, was on time, professional, and efficient. I was impressed with the whole experience.

I had let the contact person at Casteel know that we needed a replacement bulb but that info wasn't passed on to the tech. Fortunately, he had a replacement bulb in his truck. The last time I replaced the bulb it cost about $100 but this time about $350. I had expected prices to have gone up but this was a serious sticker shock. I've chosen to do business with Casteel even though they seem to cost a lot because they do great work and carry the best equipment. I don't know how their prices compare now with other companies in this business, but 15 years ago they were competetive in this top tier category. I am on a semianual maintenance program with them so I had already paid for this apppointment.

same day response from company. technician arrived on time. Was very courteous, professional, attentive, concerned with customer satisfaction. Problem quickly rectified, made suggestions on how to care for units and improvements for longevity. Installed hvac system 10 yrs ago and have made 2 service calls. service has been very prompt, professional and friendly Would highly recommend

Michael did an excellent job communicating on what he was going to be doing. After he completed his job he explained what had done... he had no recommendations at this time. He is professional, friendly and neat/clean. The later statement is important to me.... you just don't want some service technicians in your house. Great job Michael!

leak fixed job was performed professionally and quickly.

Fantastic. Good news bad news Good news they did a fantastic job doing everything I wanted. Bad news was they saw some items that needed attention for this very old house. Which really was good news. They did no pressuring but allowed me to make decisions of what I could do at the time. They even worked on giving me a break on some of their standard cost. Matthew went beyond what was required and kept me informed. I love Casteel. They maybe a little expensive but you get far more than what you pay for.

Timothy, the Casteel Service Representative, arrived on time, resolved the problem quickly, made certain that all my questions and concerns were answered. It was obvious that he was knowledgeable, capable and courteous. As I told him, he lifted the weight of my concerns when he found and fixed the problem. I would highly recommend him and Casteel to anyone.

NO SURPRISES, THOUROUGH EVALUATION AND EXPLANATION OF WORK DONE

They were the only company that could come in <24 hours. Getting the service scheduled was seamless and communication was excellent. The technician, Josh, was knowledgeable, on-time, professional and effective. Very happy with how the work went.

My technician, Matthew, did a great job in getting my new water heater ordered, delivered, and installed in timely manner. My water heater is in a very difficult spot to access and the model is an is unique/smaller given the space constraints. Nevertheless Matthew completed the job efficiently and effectively. Service was excellent and cost was reasonable. I highly recommend Matthew and Casteel!

excellent evaluation and installation

It went great. They were on time and very professional.

Casteel electrician, Matthew Schenz, called ahead to confirm his pending arrival. He wore a COVID-19 appropriate mask and shoe coverings to protect my flooring. We discussed my needs. He proposed solutions and quoted me a price. I agreed to his proposed solutions and price. Matthew was professional, friendly, effective, explained what he was doing, and answered all my questions. I am a multi-year Casteel customer and have used their heating, cooling, plumbing, and electric services. I recommend Matthew and his Casteel associates for anyone who is in need of heating, cooling, plumbing, or electric services.

Excellent. Peter provided great service and covered all questions that I had plus additional information that I was not aware of

Edgar did an amazing job! He is personable, knowledgeable and innovative. Simply put, he is one of the best techs we’ve ever had in our home. We had our old inefficient kitchen light replaced with an LED light, a hallway light replaced and several light switches replaced.

Daniel found the problem and we have a plan of action. I have been with Casteel for 5+ years and we are lifelong customers.

Great. Chuck Sizemore is a great technician. Great personality and service. And Milles he came with Chuck, he did a good job too. Both worked together. Thank you Angela Martin

The installation was exactly as I envisioned. Very professional in every aspect.

The install went well. Our technician did a great job and took great care in keeping our wood floors covered to avoid damage. He was very knowledgeable, and friendly.

Got here on time. Answered all my questions. Had the needed filters. Got out without a fuss. Overall, it was a good exxperience.

The installation process was overall good. There were a few hiccups throughout the day which made the install last longer than it normally would, but the install crew stayed positive and worked as quickly as possible to get the AC back up and running with the new system.

Great. Kevin, service guy, was professional, helpful, courteous.

Elliott was extremely helpful and professional. He arrived on time and completed the job efficiently. He quickly identified and resolved the problem with the AC unit. He was easy to work with and fully explained all of his recommendations. Excellent experience overall.