Description of Work: Routine pool service and maintenance including chemicals. They were reliable, prompt but a bit pricey. But, well worth it for piece of mind that my pool was properly cared for.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Janet B.
09/2015
5.0
pool cleaners
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Bradley D.
01/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Complete restoration of coping and surface
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Kristen B.
10/2014
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Very quick and very responsive to our inquiry. We decided. It to bud at this time it if we do we will certainly consider them in the future.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ted R.
10/2014
5.0
pool cleaners
+ -1 more
unknown
Description of Work: closed poo. did fine
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$290
DICK G.
01/2007
2.0
pool cleaners
+ -1 more
Work was eventually completed satisfactorily. Original estimate indicated 2-4 weeks, from the time line was ordered to completion. It actually took 2 months. Aquarama people almost never returned calls. When we were able to reach someone, there appeared to not be familiar with our job. Virtually every scheduled visit (estimate, draining, liner removal, installation, etc.) was either missed or rescheduled.
Description of Work: Removed existing pool liner and trim. Repaired foam and floor. Installed new liner, trim and light fixture trim plate. Replaced and relocated ladder and installed new handrail. Removed and discarded old material.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$5,000
A D.
07/2006
2.0
pool cleaners
+ -1 more
I called late one day requesting emergency repair to the vinyl pool liner after a puncture occurred. The customer service personnel agreed it was an emergency, but I would have to call at 7:30 next a.m. to reach someone in svc. dept. I called the next morning, and I was told they would try to get someone out that day, but that didn't happen. Several days later, the vinyl liner and backing began to float. The service manager was rude and unprofessional on our telephone calls. I actually went into the store to speak with the owner. That was a waste of time. Long story short, after more than one month, we finally got the tech. out there (after several visits) to repair the problems. The overall repair job is horrible. The patch is lifting around the edges, and the backing still doesn't sit flush and even. We will NEVER use or recommend Aquarama for pool service and/or repairs. It seems from other recent comments that they are spiraling out of the realm of good customer service and work.
Description of Work: A puncture in the vinyl pool liner needed patching.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$650
ROBERT K.
06/2006
1.0
pool cleaners
+ -1 more
This company may do a good job cleaning pools, but then again, so can my 10 year old nephew. They are borderline incompetent when it comes to spa repair. Not only are they lacking in technical expertise, but it is like pulling teeth to get any kind of service from them. When they do show up, they charge $100/hr. I would HIGHLY recommend that you think twice about hiring these folks to do anything more than simple servicing.
Description of Work: I asked them to see if they could repair my spa. A tech looked at it and decided he did not have the expertise to repair it and recommended a new spa pack. After numerous follow up phone calls, they finally came out, installed the pack(a very unprofessional looking installation)and pronounced the spa repaired, without even operating the spa. After many more calls, approximately 2 weeks later, a different tech came out, this one even more clueless than the first. He needed to talk to his supervisor. Another week and more phone calls later, the first tech returned and said that now he thought the pump was bad. I eventually had the pump independently tested, it was bad which means the original pack was probably good. He promised to provide me with some options on a new pump. That was 3 weeks ago and I haven't heard a word. Incidentally, no operator's manual or warranty information was ever provided on the spa pack.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$800
THOMAS M.
02/2005
5.0
pool cleaners
+ -1 more
AFTER A SLOW START, THEY'VE REALLY TURNED INTO A RELIABLE VENDOR. I WENT THROUGH 3 OR MORE OTHER COMPANIES BEFORE SETTLING ON AQUARAMA. THEY'RE RELIABLE, REASONABLE AND PRETTY RESPONSIVE.
Description of Work: REGULAR SERVICE ON POOL. EQUIPMENT REPAIR/REPLACEMENT.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$500
03/2003
4.0
pool cleaners
+ -1 more
unknown
Description of Work: POOL MAINTENANCE
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
DOLORES G.
12/2002
3.0
pool cleaners
+ -1 more
WE HAVE HAD OUR CIRCUIT BOARD REPLACED WITH THEM AND THEY HAVE HAD TO REDO IT SEVERAL TIMES.
Description of Work: THEY WORKED ON OUR CIRCUIT BOARDS FOR OUR HOT TUB
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation,
Decks and Porches
FAQ
AquaRama Pools Spas and Service Inc is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
AquaRama Pools Spas and Service Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, AquaRama Pools Spas and Service Inc offers free project estimates.
No, AquaRama Pools Spas and Service Inc does not offer eco-friendly accreditations.
No, AquaRama Pools Spas and Service Inc does not offer a senior discount.
Yes, AquaRama Pools Spas and Service Inc offers emergency services.
Yes, AquaRama Pools Spas and Service Inc offers warranties.
AquaRama Pools Spas and Service Inc offers the following services: Pool and spa construction, renovations, outdoor kitchens, firepits repairs, pool cleaning, vinyl liner & gunite pools.