About us
Business highlights
58 years of trusted experience
Emergency Services Offered
Services we offer
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Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
3.936 Reviews
Showing 1-25 of 36 reviews
Stu P.
08/2018
pool cleaners
+ -1 moreGood but not great. Some areas were missed.
Description of Work: Re-grouting of pool tile
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Yes, I recommend this pro
$665
David O.
04/2016
pool cleaners
+ -1 moreThis is a great business. Provided me a wonderful overview on pool maintenance and great with water analysis and suggesting correct chemicals
Description of Work: I purchase my pool supplies and chemicals from them
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Yes, I recommend this pro
martin R.
05/2014
pool cleaners, swimming pools
+ 0 moreThey were supposed to start the remodel of my pool on April 30th and finally showed up on Monday, May 12th after promising on 8 different days they would be here. Many of those days they didn't even call. I'm not sure if they have heard of this invention called a phone. They finally showed up on Monday, May 12th, did a few hours of work and didn't show up on Tuesday or Wednesday. Again, no phone call. This company is full of pathological liars. They know good and well when they tell you they will be there that they won't which by definition makes them liars. Our pool was originally supposed to be finished by Wednesday May 14th but all I have for their efforts is piles of broken up concrete making my yard look like a dilapidated inner city building. A war zone may be a better description. I finally fired them and am now looking for a new company. Most people say that only those who are dissatisfied will write a negative complaint and that for every negative one there are many many more positive ones. What you need to ask yourself with this company is what are the odds you will end up being like me and never hearing from them. Check out reviews on other sites and you will see that I am not the only one complaining about lack of communication. Take your chances if you wish but I would run, run, run from them. In fact, I did.
Description of Work: In the end, busted up some concrete BUT left it.
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$17,000
Barbara H.
05/2014
decks, pool cleaners, swimming pools
+ 1 moreThey were better than others. I would say it is an “A” job. It is beautiful. I am very pleased with them. If we needed to have some additional work done any of the patios, which is stonework or the decking around the pool, we will call them again because they have some right people. They know whom to contact. Their price was reasonable. They were fine and I would use them again.
Description of Work: We used AquaRama Pools Spas and Service Inc. for two years. They came twice a month. We have a contract with them. We have used them not only for taking care of our pool but also for other services. They did a pool decking around the pool.
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Yes, I recommend this pro
$150
Jeffrey H.
05/2014
pool cleaners
+ -1 moreI sincerely hope anyone considering using Aquarama will think twice and reconsider. They cannot deal with customers honestly or professionally. After not showing up and then not calling, I wouldn't let them near my home. This after placing multiple calls and being told that I was on their schedule. If you can't show up, that's fine, I just ask for communication. If you can't get this very basic part of doing business down, I don't have any faith that the services you provide will be performed with any kind of care or attention to detail. If you want a company with some degree of professionalism, competency and who treats their customers with some degree of respect, I suggest you look elsewhere.
Description of Work: What did the provider do? Nothing. Didn't show up and didn't call.
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Christine B.
08/2013
pool cleaners
+ -1 moreWe had Aqua Rama come out to do weekly maintenance on our pool. They did not do half of what is listed in their contract with you. Also, one time the rep didn't even show up and we had to call and ask. We were told they had come out but then the rep showed up 4 days later stating they had never been to our pool, there was a mistake with their scheduling. He only came in and did the chemicals and we were charged for the full service. I would NOT recommend this company. They do not respond to emails or phone calls, extremely poor customer service and overall experience.
Description of Work: Chemicals and cleaning
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Jeannie D.
07/2013
pool cleaners
+ -1 moreAquaRama Pools Spas and Service Inc. gave me my quote and the quote was too high. My experience with them was fine. They were very polite and on time. I had no problems. They're thorough in quoting me and looking at everything. They were very knowledgeable.
Description of Work: I only used AquaRama Pools Spas and Service Inc. one time to get a quote for replacing the pool liner.
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Yes, I recommend this pro
Idah E.
01/2013
pool cleaners
+ -1 moreDuring the last visit, they came onsite to my home to do a pool closing and there were issues with the time scheduled and the fact that they closed the pool when I was not at home which is not what we agreed to do.
Description of Work: Although this company built the original pool in the house I have been less than satisfied with their service. I have been treated very disrepectfully by the owners when onsite asking questions regarding maintenance of the pool. There are many pool service companies in town and I would not recommend this one.
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$500
Suzanne L.
05/2012
pool cleaners
+ -1 moreThey are outstanding. They are incredible. I've used them consistently for 16-18 years. It is $60 a week for the service. The opening and closing are each less than $500. They are really responsive. If I need something done yesterday, I am not going to jump in front of the 49 people in front of me that have been with them for a long time and I appreciate that.
Description of Work: I used AquaRama Pools Spas and Service to open and close my pool. They also service my pool during the summer. They have repaired parts and they have gotten algae out of my pool. They are coming tomorrow.
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Yes, I recommend this pro
$60
David M.
05/2012
pool cleaners
+ -1 moreThey did a fine job and we were happy with their service. We have been with them for years. They were not the most economical so we shopped around three or four places and they were very competitive and readily available so we went with them. There are good at everything.
Description of Work: We used AquaRama Pools Spas and Service Inc for buying pool liners and they provided contractors to install it.
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Yes, I recommend this pro
$1,500
Mark & Elizabeth S.
04/2012
pool cleaners
+ -1 moreThey have installed some pool equipment in the past. They have not been very responsive. They charged extra for work that was not in the estimate. I would not use them again in the future.
Description of Work: They provided regular pool service and repairs of leaks.
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Bradley D.
10/2011
pool cleaners
+ -1 moreThis is a family owned business and Bennett, the owner came out for the price quote. His measurements of the pool were extremely precise as he used a process that took numerous measurements and input into a computer program for an exact sizing. He concentrated on my request for a pool surface and tile remake. He did not notice that the cement deck which ran all the way to the pool edge as coping, was separating from the pool. Another contractor pointed that the deck was separating. I contacted Bennett and he sent me pictures of an alternative using stone for the coping that he had done. What did impress me was his confidence and experience in cutting the cement deck around the pool and matching the deck surface height with the stone. Other contractors on the same process were much less confident in describing what they would do on this piece. So, I signed the contract which requires three 30% draws for the work. I was a bit uncomfortable with this, but the company is very established in Marietta GA, and I used my Master Charge for some protection. In choosing the stone and tile, Rob, the owners son, met me at the Stone yard and showed me my options with his recommendations. He even suggested the tile to use and it was a better choice then my initial choice. Work started when promised and took about 2.5 weeks. Two to three guys came out each day. Demolition was a bit nerve racking. Mostly because I was learning what their process was as it went along and as I spoke to the workers. (Note to Aquarama, a detailed project plan would have made me feel much better.) The cutting of the cement deck/coping was a perfect cut, even on the free-form pool edge. The stone was hand picked and fitted one stone at a time and looks great. The tile went on straight and even. The Pebble Sheen pool surface was applied by another contractor that is licensed by Pebble Sheen to do the work. Though there are some slight imperfections from this hand smoothed surface, it looks great. Then Karen, the matriarch of the owners, gave me a class at the store on how to maintain the chemical balance which is so important in a new pool surface. The Pool looks fabulous. And though the cost was a few hundred dollars more than the highest other quotes, their experience and long history in the area, and knowing that they have a brick and mortar store/location 20 minutes away, gave me the confidence to go with them.
Description of Work: I had two main services provided by this contractor. The first was the restoration of a 25 year old pool. The second was pressure testing and leak fixes in the plumbing outside the pool. The pool restoration is complete. The leak fixes are still on going. This report will address the restoration only and I will add a second report on leak fixes when that is complete. Basically, the pool surface needed to be re-done which started me down this path. But after talking with other contractors and Aquarama, I decided to pull the trigger on a full restoration which was pool resurface with Pebble Sheen, new coping using stone, and new tile. Aquarama cut out approximately one foot of cement decking around the whole pool beam, installed a hiigh dense stone much like a flag stone and mortar, installed 6x6 tile across the top, and finished off with the application of Pebble Sheen White diamond color.
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Yes, I recommend this pro
$15,000
Jeff F.
09/2011
pool cleaners
+ -1 moreAbsolutely terrible results from this company. After going through weeks of basically begging them to show up to do some work, they would eventually send out a person who could apparently only do one specific task, and if something else needed to be done, then the whole process had to start over. You wind up into them for weeks and weeks to get something relatively simple done, and then they don't perform. When I called to office to explain how bad their service had been, they just got defensive and would not believe that anyone else looking at the pool knew anything. Only their tech would be able to determine if their techs did anything wrong (!) and that I would have to start the whole scheduling process over if I wanted to get any satisfaction regarding their substandard service. They wanted to tell me that my filter must have been cleaned because their GPS system told them it was! Didn't matter that their next tech on site said that the filter needed to be replaced and the company that I got to actually work on the system had to service the same filter they said was serviced, their GPS system said it was done! Brilliant customer service on their part! These folks are apparently in business only to separate unsuspecting customers from large sums of cash for unnecessary work -- no interest in providing actual service. So far, they have not responded to a filed Better Business Bureau complaint, and based on the phone conversations I've had with their office, I doubt they will resolve this properly. So, please learn from my mistake and stay far away!
Description of Work: This company sent “service” people to my home on two occasions and claims that they sent someone on a third occasion. In all three cases, they charged for work that was either substandard or not performed at all. I asked for them to come out to remove the pool cover that was installed by them for a prior owner of the home, and that they check out the pool and get it up and running since I had just purchased the home. The first person came out and partially removed the cover - leaving the cover stakes in the ground (dangerous trip hazard). This person said that the filter needed to be cleaned to get the pool running, but that was not his department. For this I paid $135 for someone to unclip the cover but did not fully remove the apparatus as I requested. I had to call the company back and re-request that they get the pool up and running -- a couple of weeks later, they said that someone came out to clean the filter (I was not home for this supposed visit). For this "visit", I was billed approx $175. The pool was still not working, so I called back and was told I needed to get a different person out to "diagnose" the pool (even though two of their people had supposedly already "diagnosed" it). After a couple of more weeks, a third person showed up, glanced at the pool system and decided that ALL of the pool equipment needed to be replaced, including the filter that was supposedly just cleaned. For this visit I was charged another $135 and the guy did not actually do anything. A couple of days later, I got a quote of over $6000 to replace EVERYTHING. When I checked out a few of the parts prices, I determined that they wanted to charge a 200-250% markup on parts. I then got a second company to come out - they determined the filter was never cleaned, and that I needed only minor maintenance to get the pool running. I paid the second company Approx. $200 to clean the filter (have receipt) and another $1000 to get the pool up and running. I told Aquarama that I was not paying for the supposed filter cleaning service as it was determined that they did not clean the filter. They say they have GPS confirmation that their tech was at my house, so therefore the filter must have been cleaned (!). So, in summary, I paid them money for a partial service of removing the cover but not the stakes, so now if anyone goes near the pool, they trip. They then billed more money for a filter service that was not performed, or if it was performed, the work done was completely undetectable by a subsequent qualified technician. Then I paid more money for the privilege of getting a $6,000 quote to do about $3,000 worth of work that wasn't actually required (including replacement of the filter that they supposedly already "serviced").
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$470
hugh S.
08/2011
pool cleaners
+ -1 moreI spent $600 or $700 over several visits. I think that the technical guys that come to your house to do the work are very good but sometimes, they are not so well supported by the office staff. There was a problem and it was rectified. The technical guys are fine in terms of their professionalism whereas the customer service guys suck. I will use them again in the future only because they are close by.
Description of Work: I used Aquarama Pools and Spas in July 2011 for fixing a leak in my pool.
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Yes, I recommend this pro
$650
Heather C.
05/2011
pool cleaners
+ -1 moreWhie there seem to be lots of folks that work on pools, it seems harder to find folks that will work on spas.This is the second time we have used Aquarama and we have found them to be consistently be great.
Description of Work: Our spa began leaking (it is built into our deck, so we couldn't see where, but it would lose about 10% of the water a day). A technician and his help showed up on time (calling beforehand), crawled under the deck and in less than an hour found and fixed the leak (a broken gasket). The spa has been fine ever since. I can't believe all the time they spent and all the crawling around under the deck and only an $89 charge -- what a deal.
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Yes, I recommend this pro
$89
AL G.
01/2011
pool cleaners
+ -1 moreThey were professional and provided me with the information I needed. They had serviced my pool before and gave me some information.
Description of Work: I contacted Aquarama Pools & Spas for their service but did not use them. I got an estimate from them three weeks ago.
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Yes, I recommend this pro
Jeff K.
12/2010
pool cleaners
+ -1 moreThey were on time and very professional. Later that night I back checked all their work, as they we able to perform the work without me being there. They did an excellent job. I feel they took the attention to detail that I would to protect my pool equipment from the weather. They were also able to install my pool cover, which is no easy task since there is a wall and the pool is curved. Again an excellent job.
Description of Work: Pool closing and winterization.
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Yes, I recommend this pro
$300
John S.
10/2010
pool cleaners
+ -1 moreThey came to look at things that needed to get done in my pool. They got back to me only after a month or two. They seemed totally uninterested and there was a total lack of customer service from their end. Also, their pricing was way out of line and that was a problem for me. I didn’t use them.
Description of Work: I contacted Aquarama Pools & Spas to get an estimate for some work in my pool.
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Donna G.
09/2010
pool cleaners
+ -1 moreTheir service is great. They do a good job and are dependable, but better service is reflected in their pricing.
Description of Work: Weekly pool service: cleaning pool, testing water, removing leaves from pool area, general maintenance and repairs to equipment.
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Yes, I recommend this pro
$60
Scott S.
06/2010
pool cleaners
+ -1 moreI thought everything was good. They got here when they said they would and it was excellent. I really like the quality of the work. I haven't had any trouble with what they installed.
Description of Work: They installed my pool filter and a salt system.
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Yes, I recommend this pro
$4,000
Anne C.
09/2007
pool cleaners
+ -1 moreAquarama Aquatech Pools and Spas has been doing my pool service for years. I am very satisfied with their work. They are very reliable and come when they say they will. I also like that they are very careful around my property. Their prices are very good, but I don't remember what I pay them.
Description of Work: They open and close my 10' x 40' x 4' in ground swimming pool. They also come weekly to check the chemicals.
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Yes, I recommend this pro
KANDIS F.
09/2007
pool cleaners
+ -1 moreThey were very good at what they do. They were also very professional. When we asked them about something they let us know everything that was going on. They were always on time. The price was fair, especially for the work that they did.
Description of Work: They closed my in ground concrete pool for the season emptying the water and covering it up. They also drained the filter system.
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Yes, I recommend this pro
$400
CHARLES F.
09/2007
pool cleaners
+ -1 moreThe owner, Bennett Frye, is a great guy. His staff is very friendly and professional. Personally I would like to recommend their services to all in the greater Atlanta area.
Description of Work: They built an average sized pool for us. Aquarama provides with the design, building, repairing and maintenance for all pool types.
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Yes, I recommend this pro
Karen S.
08/2007
pool cleaners
+ -1 moreThe finished product looks absolutely amazing. The crew that performed our work was polite and professional. They went the extra mile to complete the job early for our family pool party.
Description of Work: We had our pool resurfaced and out tile and decking replaced. We had the pool surface replaced with Pebbletech.
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Yes, I recommend this pro
$35,000
IA C.
06/2007
pool cleaners
+ -1 moreI called on a Thursday for service and was told they can't make it out until Tuesday. Since I had used there store for purchasing chemicals, I wanted to give them a shot at repair work. Jeff called approximately 1 hour prior to arrival at 5 pm on Tuesday. He had all the proper seals and tools needed to complete the job. Within 1 hour he had everything repaired and working. Jeff was very informative of other issues to look out for, which he pointed out to me during repairs. Although I'd seen multiple bad reports on Angie's List for Aquarama, they pulled through for me just fine. I'd gladly have Jeff back out for any future work needed.
Description of Work: Had a leaking pool pump. They replaced multiple inner seals. No longer leaks.
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Yes, I recommend this pro
$130
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Contact information
565 Powder Springs St, Marietta, GA 30064
www.aquaramapoolsandspas.comService hours
Sunday:
ClosedMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 3:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation,
Decks and Porches
FAQ
AquaRama Pools Spas and Service Inc is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
AquaRama Pools Spas and Service Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, AquaRama Pools Spas and Service Inc offers free project estimates.
No, AquaRama Pools Spas and Service Inc does not offer eco-friendly accreditations.
No, AquaRama Pools Spas and Service Inc does not offer a senior discount.
Yes, AquaRama Pools Spas and Service Inc offers emergency services.
Yes, AquaRama Pools Spas and Service Inc offers warranties.
AquaRama Pools Spas and Service Inc offers the following services: Pool and spa construction, renovations, outdoor kitchens, firepits repairs, pool cleaning, vinyl liner & gunite pools.
Fiberglass pools, automatic pool covers.
Contact information
565 Powder Springs St, Marietta, GA 30064
www.aquaramapoolsandspas.comService hours
Sunday:
ClosedMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 3:00 PM