Get matched with top grab bar installation pros in Macon, GA

"All I wanted was a jetted tub (the same size or larger than what I had) and shower doors, That’s it! Regrettably, I went with Five Star Bath solutions of South Atlanta with Lavezza Zanders as my consultant and manager Monty Johnson. What I received was no shower doors at all, and an oval shaped tub that is narrower than the previous tub, this is obvious with even the naked eye. I did not request a particular shape, and I certainly did not request a smaller size. Who the heck would? There is no documentation that I agreed to the tub that was installed specifically, and the contract only states size to be determined at measure. Again, during consultation the same size tub or larger was agreed to. The company responded by telling me that this tub is actually larger than what I had before and to get the proper sized tub, I would have to pay an additional $3000 over the $7000 I had already agreed to pay, and that I had to sign a new contract. They also ordered the wrong size shower doors, so for that I have nothing but holes in my shower. Ultimately, I did not want to sign another contract; I should have been given the proper sizes to begin with. I was given a tub that is 39 inches at its widest point, but my space is over 48 inches. There was plenty of space to put a wider tub without major construction (walls did not need to be knocked down for a better width), this is obvious from the photos. My emphasis on this fell on deaf ears; Monty and Lavezza kept telling me to spend this additional $3000 to get the tub size that fills the width of my space. I then elicited the help of a friend who also has lifelong contracting experience. My concerns were not being addressed and unfortunately, I felt that having a man speak on my behalf would help. On 3 way was Monty, the contractor, and me. The truth came out at this point. First Monty admitted the obvious, the tub is more narrow and only deeper than the previous tub, not LARGER nor the same size! Monty also admitted with the contractor on the phone, that the size, model, and cost difference to get one tub vs another was never presented to me; I was just arbitrarily given a smaller tub! When I asked that they take the tub back and return my $2000 deposit, initially Monty agreed then he reneged. At the end of the conversation, Monty was on the phone cursing at me and the contractor. No one was cursing at him. I attempted to reach The Five Star Bath Remodel Cooperate offices multiple times and got no callbacks at all. For $2000 I got no shower doors and an uncomfortable creaking tub that I didn’t ask for. I want a full refund."

"NOTE: I am not the owner or resident of the condo where the work was done. The owner is my brother, who asked me to submit this form, because I am the one who initially contacted Angi.com and Zernial Bogan (L&Z Enterprises). On Saturday 9/2/23, Mr. Bogan was at the condo (where my son lives) to provide an estimate on different work. After he left, I realized the door would not close. I called him and told him about the issue, he came back to examine the door and said the door needed to be replaced and gave me an estimate for labor. He did the work the next day (Sunday, 9/3/23) and I paid him by check. A couple of days later when my son returned from the store, he noticed the door didn't look right. Mr. Bogan said it's the way the condos were built. He came back with a level and said the door is level. But on 9-12-23, the condo's contractor inspected and said it is not installed correctly and is not level on all sides. I believe he said it's level on the sides but not at the top. And this morning 9-13-23, an independent contractor met the owner and stated the same thing - the door is not installed correctly."

"Great went really well"

"Very well. I was skeptical at first but Mr Miller put me at ease by sending his information and was very transparent. He said he would be at the location at a specific time, and was. Mr. Miller did a great job staining and keeping me informed of his progress through sending pictures and calling me. I would highly recommend him to anyone and will be using him again for my future projects."

"The contractor did an excellent job, and the customer service was awesome. I highly recommend this company and would readily use them again."