Response from Double N Services
Dear Angie's List Member, I am sorry our meeting with you didn't go as you will have expected. Regardless, I will expect you to let other Angie's List Members happily using our services and others who are yet to, and may be reading your review know all the facts. I have copied and pasted communication between you & our office, for the reader to make his or her own informed decision(we love serving Angie's List Members and we don't want anyone to be deprived of good services due to this). WE HAVE DELETED NAMES,ADDRESSES & PHONE NUMBERS TO PROTECT YOUR PRIVACY). As for as I know, we are still waiting for your response to the estimate we sent you to schedule a time to install carpets in a large living room and a bedroom,using carpets that you removed from your other house 5 years ago. This a very difficult job to do, but we are proud to say we are one of the few companies that has the needed patience to do this(WE JUST LOVE WHAT WE DO ESPECIALLY FOR ANGIE'S LIST MEMBERS). After you missing your appointment with us and not answering your phone calls when Tech showed up for a FREE estimate, you called back after 2 weeks and wanted us back there same day(please refer to correspondence below). We told you we will TRY for either Friday or Saturday because we didn't have a Tech scheduled for your area at that moment. We will give you a call to confirm(refer below). We couldn't make it that Saturday but made it to you on Sunday the next day on our day off to give you the estimate. We emailed the estimate to you and copied your brother too.We are yet to receive a response from you on when to get job scheduled. You didn't pay us $500 as you stated in your review. We estimated $450.00 for the install which hasn't even been done. We are professionals here and we will still come & install for you when you are ready, and hopefully we can still get that SAME SMILE from you(showing how pleased you were), when we came by your place and took your measurements. Humbly In The Flooring Service David 9/19/2014 I have carpet already for my basement I just need it installed. It's for a big living space and one bedroom. Can I possibly get a free quote ASAP how much it cost to lay the carpet? Member suggested dates to schedule service: Afternoon (PM) on 9/22/2014 Double N Services 9/19/2014 Hello, Thanks for choosing Double N Services. For the areas mentioned, we estimate $250 - $350(depending on size of area for installation with a 5-Year Warranty on installation. Let us know if you need for us to provide you with under pad for carpets if you don't have any. We have great pricing on the 8 and 6 pound under pad. We can also arrange for a Tech to come and give you a firm quote today or Saturday. Please let us know which day works better for you. Thank you Richard Double N Services 9/19/2014 The Tech was at your place. We tried to reach you and the person that answered the call said you may have forwarded your calls to him by accident.We sent you a courtesy text message(text messages can still be received even when phones are forwarded) to forward back your calls in case you were expecting other important calls. Please feel free to contact us when you can. Thank you Double N Services 10/2/2014 i am very sorry about missing you i have an 89 yo mother i am taking care of as well as my brother and sister so we dont have to put her in a home and it is so tiring and the scheduling is just overwhelming. I live just off of and off of . is there anyway somebody could come by and see how much it would be get an estimate on the area i need carpet installed? basically its the basement of the main house large living area beside thee garage under the house. i have the carpet from my old house that was in great shape (the governmetn needed our land to expand south cobb drive and we suddenly had to sell and buy our homes after being int he same home over fifty years. I have the new carpet , which is now five years old from the old house, i just need it laid down and installed. This may sound confusing but if you could send somebody out there is always somebody here or myself and please give an estimate on the cost of this carpet installation. Sorry everything has been so scattered brained but i am sure you can understand with my mother and her dimensia and recent brain surgery we are all overwhelmed. the home number here at the house is or my, cell phone is. or again feel free to stop by if you are in the area or have time as i want this done asap bc i am so sick of the carpet being in the way. I will let and my two siblings know to that somebody may be stopping by and giving an estimate if you want u can park anywhere in the driveway and come around to the front door entrance and ring the bell. again one if not all of us are here 24 7 so the sooner the bettter any day any appointment time you could come out works for us. thanks and hope to see you soon. Double N Services 10/2/2014 Hello, Not a problem at all. We will get a Tech over to take a look and estimate. Thanks Richard 10/2/2014 that sounds great any idea of what time i should keep an eye out for them? think they coudl come today or asap? thank you so much in advance for all your help! Double N Services 10/2/2014 Per your conversation with Norman will try to go by tomorrow afternoon or on Saturday. He will call you and let you know before he does come. Thank you Clethra-Admin 10/3/2014 ok great please let whomever know that i am in the middle of transferring cell phone providers so i may not answer the phone but my 89 yo mother who lives here and has to have around the clock supervision with an adult (me, my sister, or my brother), one if not all three will be here and everybody know s to be looking out for the carpet people. our house is the corner house on xxxx and xxxx and park anywhere in driveway in frnot of garage you like and come around ring doorbell on front door and it may take a few mins for us to get there but we will def come and let them in. so if we dont answer the phone plese just stop on by we are expecting you. thanks so much and god bless Double N Services 10/6/2014 Hello We stopped by yesterday. I have emailed estimate to Hal. Let us know when you need this installed and we will be back to do this for you. My apologies for not making it to your area on Saturday Norman