Get matched with top chimney cap pros in Mableton, GA

"I'm very disappointed in your company. Work was billed but not completed. They promised to install a new natural gas log lighter. But, they haven't. I've called at least three times with no response. Go somewhere else."

"They were very efficient and on schedule. They explained everything very thoroughly as well."

"11/29/24 Spencer comes to my house to look at my Chimney to see if it needed to be swept. Then I asked him about a wood stove. He said yes he does install wood stoves and we agreed. He did state to me that I would have to put $3000 down for him to do the job. I got a receipt via messenger@messaging.squareup.com. 12/7/24 was the date Spencer agreed to come and install the stove. He called me earlier that week stating he needed to change my date due to his wife needing some time away from their infant child. I agreed to change the date of the installation to 12/16/24. 12/16/24, Spencer showed up late and came alone with a 300 pound wood stove, per Spencer. Spencer had told me several times that his father in law was coming to help him, then his dad and he stated his helper was a flake. When Spencer first showed up he made a comment to me how the company he bought the stove from went up in their pricing. He was not very happy. He got the wood stove inserted into the fireplace. I had offered to help but he said no thanks. While Spencer was working on getting the piping connected to the stove and the surround on, his wife and infant child show up to hang out. When the surround was being placed around the stove a measuring tape was not used. He vicariously placed the surround around the stove without fabricating the metal to what it needed to be. He carelessly placed silver screws into black surround. He even removed one screw on one side and now there is a silver hole and a silver screw. He even broke some of the bricks on my fireplace due to not having help or correct tools to do the job. When you look at the surround the two silver screws are in different places, is not level, is not attached to the wall of the fireplace and flaps. When he was here, Spencer stated to me that he would show up on Saturday, 12/21/24, to work more on the surround. I said ok and wrote a check for $2000. Later I realized that I had asked Spencer about a military discount and said he would take $100 off my bill. The total amount agreed upon was $4900 not $5000. I contacted Spencer, he did not respond to me. I get a message from apple saying I had a payment. I checked and it was from Chimney Charmers. I sat on my couch that night and looked at the stove with the light on. The stove is not level and the surround on top is not level. A leveler was not used either. A possibility is that the floor of my fireplace is not flat and I would have thought he would have done something to make the stove flat or something so the stove does not move. When you close the door to the stove it moves inside the fireplace. The stove was not anchored. I was told by someone that Spencer should have made the surround look like it was attached and part of the stove not make it look like dumbos ears flapping in the wind. Here is a response when I made a post on a local page, "Yeah like I said if he had measured and looked at a spec sheet he could have avoided that problem. Additionally he should have used tap-con masonry screws, or at least anchors and screws to adhere it to the brick and then added a high temp sealant around the edges/seams." None of this was done. I am not even sure if he had a permit to place the stove in or if he placed it in correctly. He had told me on his own accord that he would return on Saturday, 12/21/24, to place some kind of wool or something behind the surround and attach the surround to the brick. None of this was done. I also found out later that day that his wife was in my front yard, on my swing, swinging their infant child. I tried to contact Spencer several times via text before he was suppose to show up on Saturday, 12/21/24, per him. Spencer finally texted me back on Friday, 12/20/24, and told me his work was done, done correctly and he would not be returning. I was confused and angry because he offered and told me he would return on Saturday to finish. Spencer only gave me a google receipt for the for the $3000. I have not been given any kind of receipt for the other $2000. I did request via a text and their website a detailed receipt. I have not had a response from Chimney Charmers. I also contacted BBB, they tried to contact Chimney Charmers and they, Chimney Charmers, did not respond to BBB. We had a verbal agreement. I did not know he was untrustworthy. Are there any additional costs related to this service? (Your question) Not yet but I do plan on getting it repaired."

"The price was competitive and the work was done quickly. The finished product looked good."

"I would no recommend this company to anyone. They showed up 2 days later than promised. We were told there would be a $79 service call fee plus any parts that were needed to fix it, which we were good with. When the tech showed up and looked at the fireplace he said it needed to be troubleshooted and there was a loose wire causing it not to ignite. He quoted me $699 to repair it, I told him that I could buy a whole new fireplace insert for that price. He called his boss and said he could do it for $499. Long story short he cleaned it up, fixed the loose wire and was done in about 20 minutes. When I told him that the logs were not put back the right way he wanted to argue with me and said that I can re-arrange them however I wanted and he was done."

"It was excellent. They were friendly, knowledgeable, and fairly priced."

"AAA Fireplace Services was excellent. They provided me with information and updates during the entire process. Also the cost was very reasonable."

"I hate to leave a bad review of any business but my experience as a customer with WB Chimney has been terrible. They did a horrible job on my wood stove install and it's been a major headache and expense getting it fixed. I'll say that I reached out to them multiple times over the course of two weeks before submitting this review but never once got a response. I had a new wood stove and chimney pipe installed by WB chimney 3 years ago. My roof was brand new at the time. They were a relatively new company but seemed friendly. After 2 years, my roof began to leak directly from the stove pipe in the ceiling. After contacting WB Chimney, they recommended scheduling a service call where they could *****. Because the warranty on the stove install was only 1 year, I paid them $150 to come out. The technicians assessed the roof and stove pipe and added some caulking. The whole assessment and "fix" took 10 minutes. This did nothing to solve my water leak problem. After contacting WB Chimney again, they suggested that there was probably an issue somewhere else on the roof, which is making its way in through the stove pipe. Their recommendation was for me to have a roofer assess the problem. I had the company that installed my roof come out to take a look. This is a local company who has an excellent reputation and has been in business for 20 years. The roofers assessment was that the stove pipe had been installed completely wrong and was bound to fail from the beginning. The cheap and easy fix of slapping a bunch of caulk around the holes was about as shoddy a fix as one could do. Not being a roofing expert, I tried to contact WB Chimney to see what they had to say. Of course I never heard anything back. With no other option I paid the roofing company another $850 to re-shingle and re-caulk around the stove piping. This was nearly as much as I'd paid WB in the first place for the install. That solved the issue. After a month of heavy spring rains, I have yet to have another leak or any other problem. Again, I contacted WB Chimney nearly a dozen times to see if they had anything to say. Never received any response! If I were you, I'd take my business elsewhere to a company that knows what they're doing"