Chuck's Moving & Delivery Service

The movers were all professional and punctual.

The guys were great! I purchased a DEAL that included the 4 men, 1 truck and 7 hours. They got everything moved and put into the new house in 7 hours and 20 minutes. GREAT JOB! (it was a lot of stuff) The experience was excellent from my first contact with the woman in the office until the guys left.

LET ME START BY SAYING THAT THE MEN WHO DID THE ACTUAL LABOR INOLVED WITH THE MOVING OF THE GOODS WERE POLITE, FRIENDLY AND SEEMED TO BE WORKING HARD, AT LEAST FOR THE FIRST HALF OF THE DAY. DURING THE SECOND HALF OF THE DAY THEY APPEARED TIRED AND SOME EVEN COMMENTED THEY HAD BEEN UP FOR 24 HOURS STRAIGHT AND HAD PERFORMED A MOVE THAT MORNING BEFORE THEY ARRIVED AT MY PLACE. THEY RAN INTO A COUPLE OBSTACLES DURING THE LOADING OF THE GOODS ONTO THE FIRST TRUCK PRIMARILY BECAUSE THE FIRST TRUCK GOT PRETTY FULL PRIOR TO THE SECOND TRUCK ARRIVING AND THEY HAD SOME TROUBLE FIGURING OUT HOW TO TAKE ONE OF MY BEDS APART AS WELL AS DISASSEMBLING A DESK UNIT AND TELEVISION MOUNTS. IN THE END, THEY FIGURED OUT HOW TO DISASSEMBLE THE BED, WHICH THEY REASSEMBLED AT MY NEW HOUSE, BUT WE ENDED UP HAVING TO LEAVE BOTH THE TV MOUNTS MOUNTED TO THE WALL BECAUSE IT WAS TAKING TOO MUCH TIME FOR THEM TO FIGURE OUT HOW TO TAKE THEM OFF THE WALL AND THEY COULDN'T FIGURE OUT HOW TO DO IT. THEY ALSO ENDED UP LEAVING A PORTION OF THE DESK UNIT BEHIND BECAUSE THEY DIDN'T KNOW HOW TO TAKE IT APART. THIS IS WHERE THE PROBLEM WITH MY HOA BEGAN. THEY WERE INSTRUCTED TO LOAD ANY LARGE PIECES OF THE DESK UNIT THAT THEY COULD NOT FIGURE OUT HOW TO DISASSEMBLE ON THE TRUCK AND THAT WE WOULD DONATE THOSE PIECES TO GOODWILL FOR A TAX WRITE OFF. AND, THAT ANY SMALL ALREADY DISASSEMBLED PIECES COULD BE PUT DOWN THE CONDO COMPLEX'S TRASH CHUTE. THEY SAID THEY UNDERSTOOD AND WE DISCUSSED IT MORE THAN ONCE. THEY WERE TOLD WHERE THE CHUTE WAS, HOW TO ENTER THE UPPER TRASH CHUTE AREA AND WERE TOLD TO CALL ME AND I WOULD BUZZ THEM BACK THROUGH THE GATE AFTER THEY FINISHED PUTTING IT DOWN THE CHUTE. THE TRASH CHUTE IS LOCATED DIRECTLY ABOVE MY BUILDING AND THROUGH THE CONDO GATE. I HEARD THEM UP THERE AND I KNOW THEY WENT UP THERE BECAUSE THEY TOLD ME THEY WENT UP. I CANNOT REMEMBER IF I BUZZED THEM THROUGH THE UPPER GATE OR NOT BUT SOMETIMES IT ISN'T NECESSARY IF SOMEONE ELSE IS USING THE ENTRANCE GATE AS WELL. IN THE END THEY PUT NONE OF THE DESK UNIT PIECES IN QUESTION ON THE TRUCK. I'M ASSUMING BECAUSE THE FIRST TRUCK WAS FULL, AND INSTEAD PUT SEVERAL LARGE PIECES OF THE UNIT IN THE CONDO'S TRASH COMPACTOR / DUMPSTER AREA LOCATED BEHIND A 12ft PLUS, COVERED AND CHAINED AREA THAT IS GATED. THIS WAS DESPITE BEING INSTRUCTED NOT TO DO SO BECAUSE OF IT BEING IN VIOLATION OF THE CONDO'S RULES (EVERYTHING MUST BE PUT DOWN THE CHUTE AND IF IT DOESN'T FIT MUST BE DISPOSED OF BY OTHER MEANS). THERE IS A BIG SIGN ON THE FRONT OF THE GATE THAT SAYS NOT TO DISPOSE OF ANY ITEMS IN THE DUMPSTER AREA AND THAT ANY VIOLATERS WILL BE SUBJECT TO A $500 FINE. THEY IGNORED MY WARNINGS AND THE SIGN WARNING AND DID SO ANYWAY, UNBEKNOWNST TO ME. TO DO SO THEY HAD TO REMOVE A CHAIN THAT WAS WRAPPED AROUND THE GATE TO THE 12ft + FENCE (THERE WAS NO LOCK JUST THE CHAIN), AND PLACE THE ITEMS NEXT TO THE DUMPSTER, THEN CLOSE THE GATE AND RE-WRAP THE CHAIN AROUND THE GATE. NOTE, YOU CANNOT SEE BEHIND THE GATE BECAUSE THERE ARE HUGE TARPS INSIDE THE AREA THAT ARE SECURED TO THE FENCING SO THE AREA IS NOT AN EYESORE. AGAIN, THERE IS A 3 ft X 5ft SIGN THAT CLEARLY STATES THAT ITEMS CANNOT BE LEFT IN THE AREA INSIDE OR OUTSIDE THE GATE/FENCING AND THAT VIOLATERS WILL BE CHARGED UP TO $500. WE KNOW THAT THEY NOT ONLY LEFT THE DESK UNIT ITEMS BUT DISCOVERED AFTER THE MOVE WAS COMPLETE AND PAID FOR THAT THEY HAD LEFT SEVERAL OF MY LARGER HOUSEHOLD ITEMS AS WELL, INCLUDING TWO ELECTRIC LAUNDRY PANTS PRESS VALETS (ONE CORBY AND ONE BROOKSTONE), A THREE BIN LAUNDRY SORTER THAT HAD BEEN PURCHASED AT TARGET, A LARGE METAL IKEA SUIT VALET, A METAL STEP STOOL AND SOME OTHER MISC ITEMS AS WELL. WE DID NOT KNOW THESE ITEMS WERE LEFT UNTIL WE RECEIVED A LETTER AND PHOTOGRAPHS FROM OUR HOA STATING THE ITEMS HAD BEEN LEFT BEHIND IN THE RESTRICTED LOWER GATED AREA AND THAT WE WERE BEING FINED $200 PLUS $50 A DAY AND A COST TBD FOR THEIR REMOVAL! THE PROPERTY MANAGEMENT COMPANY NOTIFIED US THAT A HOA BOARD MEMBER WITNESSED THE ENTIRE EVENT (WE WERE IN THE CONDO AND DID NOT SEE ANYTHING, AND HAVE EXPRESSED THIS IN WRITING. WE HAVE ALSO ASKED THE HOA TO DISCLOSE THE NAME AND CONTACT INFO FOR THE WITNESS AND HAVE ALSO ASKED FOR ANY FILM EVIDENCE, IF ANY.) WE WERE SHOCKED WHEN WE RECEIVED THE LETTER BECAUSE WE HAD NO IDEA THE ITEMS WERE LEFT BEHIND AND MISSING (WE STILL HAVE A GARAGE FULL OF ITEMS YET TO BE UNPACKED AND SORTED THROUGH) AND IMMEDIATELY DROVE 45 MINUTES TO THE CONDO TO SEE IF ANY OF OUR ITEMS COULD BE RETRIEVED. WHEN WE ARRIVED AT THE CONDO TRASH GATE AREA WE FOUND ONLY ONE PANTS PRESS (THE BROOKSTONE ONE), PARTS FROM THE LAUNDRY SORTER AND THE STEP STOOL. EVERYTHING ELSE WAS GONE. WE RETRIEVED ALL THE ITEMS THAT WERE STILL THERE, MITIGATING ANY FURTHER FINES AND REMOVAL COSTS AND CALLED CHARLES MOORE TO REPORT THE INCIDENT. MR. MOORE, AND SOMEONE FROM HIS OFFICE NAMED TRACY, WERE ARGUMENTATIVE AND HAVE BEEN UNRESPONSIVE. IN ADDITION WE CONTACTED THE HOA AND ARE IN NEGOTIATIONS WITH THEM FOR THE VIOLATION AND FINES. THUS FAR THEY ARE INSISTING ALL FINES MUST BE PAID. AFTER CLEANING UP AND DRYING OUT THE BROOKSTONE PANTS PRESS WE PLUGGED IT IN AND MUCH TO OUR SURPRISE FOUND THAT IT IS WORKING. THE LAUNDRY BIN SORTER IS A TOTAL LOSS. THE STEP STOOL IS FINE. IN ALL, WE ARE OUT THE CORBY ELECTRIC PRESS PANT VALET ($250 TO REPLACE), THE LAUNDRY THREE BIN SORTER ($50 TO REPLACE), THE IKEA SUIT VALET ($50 TO REPLACE) AND MISC DESK UNIT PIECES - LOSS/VALUE STILL UNKNOWN. ALL ARE INCLUDED IN THE PHOTOGRAPHS TAKEN BY THE HOA. IN ADDITION, WE HAVE BEEN ASKED TO PAY THE FINES AND ANY REMOVAL COSTS IMPOSED BY THE HOA. THAT COST, THUS FAR IMPOSED, IS $200 PLUS WHATEVER FEES THEY CHARGE FOR DAILY AND ANY REMOVAL FEES THEY IMPOSE. SO FAR WE HAVE RECEIVED ONLY ONE BILL FOR $200. WE WERE FRUSTRATED BY THE FACT THAT THE MOVE ENDED UP COSTING ALMOST TWICE THE QUOTED AMOUNT BUT THEN TO DISCOVER THAT THEY LEFT VALUABLE, PERSONAL ITEMS BEHIND AS WELL ADDS TO OUR FRUSTRATION AND DISSATISFACTION. MR. MOORE'S UNRESPONSIVENESS TO US IS APPALLING ESPECIALLY SINCE HE HAS BEEN FORWARDED PHOTOGRAPHIC PROOF OF THIS AS WELL AS BEEN TOLD THERE WAS AN WITNESS TO EVERYTHING. IT IS MY HOPE THAT THE HOA WILL BE ABLE TO PROVIDE THE CAMERA EVIDENCE TO ME THAT I HAVE ASKED FOR TOO. NOTE, THE MOVERS HAD TO INTENTIONALLY LEAVE THOSE ITEMS BEHIND AND HIDE THEM BEHIND THE GATE WHERE THEY COULD NOT BE SEEN. THIS ONLY ADDS INSULT TO THE INJURY. MR. MOORE HAS NOT RETURNED OUR CALLS OR TEXTS SINCE SATURDAY 12/05/15. HE HAD CALLED ME ON 12/03/15 (BEFORE THE WHOLE HOA DISCOVERY, ETC) AND SAID HE WOULD BE HERE AT MY NEW HOME ON MONDAY 12/07/15 TO DROP OFF SOME ITEMS OF OURS THEY HAD FOUND LEFT BEHIND ON THE TRUCK (HE MENTIONED OFFICE/DESK ITEMS BUT DID NOT ELABORATE AND I DIDN'T ASK ANY FURTHER QUESTIONS EITHER) AND ALSO WANTED TO CHECK AND SEE IF THEY HAD LEFT SOME MOVING STRAPS IN THE GARAGE THAT THEY COULD NOT FIND AFTER OUR MOVE. I SAID SURE HE COULD COME BUT HE HASN'T SHOWN UP NOR HAS HE RESPONDED TO ANY CALLS OR TEXTS EITHER. I AM ASKING THAT ANGIE'S LIST HELP ME TO RESOLVE THIS DISPUTE AND MR. MOORE RECTIFY THE ENTIRE SITUATION, INCLUDING REIMBURSING ME FOR A PORTION OF THE MOVING COSTS AND/OR PAYING FOR THE REPLACEMENT OF MY LOST/DESTROYED GOODS AND THAT HE PAY ANY AND ALL FINES AND OTHER FEES ASSOCIATED AND IMPOSED BY THE CONDO HOA.

The service was very good, the movers were prompt, courteous and efficient. However, the deal include a "mileage fee" which turned out to be a $60 flat fee supposedly to cover fuel costs. Chuck was totally unwilling to negotiate on this, which I found offensive since his crew had to drive a total of less than 10 miles from their offices to the start and ending addresses. I selected this company because they were very close to my location. If Chuck had shown any willingness to negotiate this fee then I would've recommended him to others. However, I considered his fee to be a hidden cost that allowed him to offer a deceptively lower rate. Using a standard mileage rate of about 57 cents per mile, his crew would've had to drive over 100 miles to incur that kind of cost. This fee should be fully disclosed, or factored into the cost of the service.

When we first called to set up the time and date for them to come out and take a look and make sure it would be the right sized truck it was really unprofessional. Somebody's cell phone and a real loud environment and I was handed off to two different people and not a great conversation. When the guy came to the house, I guess it was Chuck, he said that the truck wasn't big enough and we had more furniture that would fit that truck so they jumped us up to the next size truck for an additional fee, which we did end up needing so that was good. When moving day did roll around, the smaller truck and only the two guys instead of the larger truck which he said came with another person so it would be three guys, which sent me into a panic. After multiple calls and Chuck quote unquote not remembering our conversation and his whole visit to my house, eventually the right truck showed up and another guy showed up but that was like 2 hours later so we were running 2 hours behind on our move. I liked all the guys, they did a good job but they were slow. It took them from 11:00 AM to load up the house, drive probably 1/2 to our new house, and get everything unloaded, it took them from 11:00 AM to 11:00 PM that night. With three guys. They couldn't get my bed back together and still two of the drawers don't work properly underneath. I was aware that there was an addition cost if they went over in hours but I felt like they really milked the clock. They really took advantage of us.

It was very sad. When purchased I got a confirmation phone call. When speaking with the representative he stated there was a mandatory TRIP FEE over and above any agreed upon price on Angie's List. This is false advertising by the mover. He said that he tried to include the trip fee in his advertisement however it was denied. This service was never scheduled and I am not a happy Angie's List customer.

All household goods delivered professionally and without any damage. Overall moving cost exceeded original estimate by 20%. Packing cost were significantly more than estimated. 9 hours and 22 minutes of packing time included 3 packers @ $120 per hour.

Chuck and his assistant were excellent! On our agreed time, Chuck called me to personally reschedule our appointment as he was experiencing a shortage of staff members. He personally came along with another team member to move my items. He profusely apologized for the delay, and carried out the transaction in a professional and timely fashion. Once he brought the items to the new location, he unloaded quickly and placed everything where I asked. I thought that he did a wonderful job, and the move took less than two hours.

To start with; I called Chuck on Friday afternoon (16th) for a Tuesday (20th) move. He was upfront and frank about all charges and the costing model. They were so accommodating on each of my requests and responsive with last minute adjustments. Chuck and the crew showed up promptly and loaded the truck in what seemed like record time. They arrived at the new house and unloaded just as fast. No issues, nothing damaged, and no extra/hidden costs. I would recommend this company to any one. A+++

The movers from Chucks came on time and very systematically and carefully moved all of my belongings and even set up my furniture. They were really professional and did a great job!

I cancelled the service but the came anyway. They were great!! They was not upset about the hour drive for nothing. Will use again. Thanks

Chuck's Moving was very professional and fast. I'venever seen movers with such a positive and helpful attitude. It took them slightly more than two hours to move a one bedroom apartment with large sitting area from Druid Hills to Virginia Highlands. It was definitely a stress less move! I look forward to using them again.

Purchase $1005 deal and ended up going over 1 more hour. Everything went well.

Chuck's service is 2nd to none. I've moved a few times due to work transfers and have had many moves with major carriers to smaller ones. In the end, you always are hoping the mover does what you discussed and paid for. In the end, Chuck was honest, efficient, his movers are polite and it turned out to be the best move, I have had. I have already recommended him to someone in my office. I would definitely use Chuck if you need t move...

For the most part it went well. It took a little longer then I had planned but my 150+ boxes and all the furniture were delivered to the appropriate rooms in a two story house with a basement. My only complaint was 3 men should up instead of the 4 I had asked. The coupon had been for 4 and when it came time to pay instead of using my $730 4-man coupon it was downgraded to the 3-man coupon. Still a good price but something like that should have been worked out before we got started. Overall they did very good work. This is the only company in Atl that doesn't charge an arm and a leg just to get started and their quality and professionalism is as good or better.

He did call first. A couple of them were very professional and one of them was not.

Crew called and let me know they were on their way. Punched clock when they started moving my furniture and showed me when they stopped the clock the minute they ended the move. On the initial phone call, they were very upfront and clear about pricing and clearly restated the order of the move I explained on the phone. When the movers arrived, they took time to understand what was to be moved and where. They wrapped furniture; were professional, pleasant, and steady workers.

Chuck's Moving picked up my furniture from my home as well as my storage unit and delivered it to my new home. The crew was very professional and efficient. All of the furniture was wrapped and moved without any damages. The entire process went smoothly. The crew was on time and completed the job within the estimated timeframe.

I'm lazy... so i hired Chuck and his team. I'm still lazy and tired so don't want to spend the time writing a long review :) I will say that they are very professional and great guys to work with. Chuck was always very responsive even worked with me as I had to change my move date at the last minute. I'm happy... price was inline with most other movers I received quotes from.

Chuck called me right away to discuss details of delivery and scheduled it with me on the first call. Chuck was great and very communicative in confirming the delivery and updating me three to four times prior to the delivery men meeting me at the storage locker. The truck was on time, exactly when Chuck said they would be there and we got to work on loading up the truck and they even put some items in my car (wasn't sure I was going to want them in my house yet - too many boxes at one time clutters up the main room). Also because my items were in storage for so long, I wanted to make sure the boxes were bug free. We then took off from the storage locker and they met me at the house (they arrived before me) and started to unload the furniture; me directing where each box/item was to be unloaded. They also helped me unwrap all the previously wrapped furniture and boxed bed mattress and box spring; they also took the garbage away which was a big relief. Some furniture had to be relocated because my couch pieces are enormous and wouldn't get into some of the door frames, but they didn't mind at all trying to fit the furniture where I wanted; even moving it to another level in the house. All in all a great moving experience. We were done within two hours and it was quite painless. I was, at this point, quite sick of making trips back and forth to the storage locker and these guys really made a difference... Hands down, Chuck was the right choice!

The service was wonderful. I have never met a more polite, efficient and punctual service. They were very concerned about our belongings and I can't say enough about. In fact I have recommended them. They were fantastic. My daughter was going into her new apartment and the contractor was painting the front door of the apartment the way we moved in and this is the first time that somebody was so careful with our stuff. They were so careful that nothing got damaged. They put everything in the foyer except her bed. They were finished with us within an hour and a half. It was well worth every penny as everybody else wanted to charge me $100 more for the same thing. It was a wonderful bargain. The quality of the job was without hitch. When we move we'll call Chuck.

Chuck and his guys were very professional and took a lot of care not to scratch the furniture or the either of the houses. 1 room of the stuff was upstairs and both sets had lots of glass and they took great care with everything.it was not a problem for them. I would definitely recommend them and I will use them again.

Excellent. Arrived on time and completed work in a professional manner.

I was so please with how well the move went. I had some very large pieces and Chuck's employees handled EVERYTHING with competence and care. Every one of them were extremely polite and friendly and I was very pleased with their professionalism! I would definitely recommend them and use them again should I ever need the service.

It was fine. They were very upfront about any additional costs that there might be and they were conscious of our time but I was ready for them. I had everything ready to go, so they got there, they did their thing, they moved us, they were out and they were done.