Reliable Heating & Air Plumbing & Electrical

Called Reliable based upon reviews on Kudzu (prior to becoming member on Angie's List). Initial response was good. Wayne and Fred came out to assess situation . . . older system w/some coil issues/leakage. Attempted to fix the problem and system worked well for 2 days. Called back and Fred was sent back out (very polite and responsive). He determined that the issue needed to be forwarded to their installation crew/guy (Greg?); much bigger issue than was expected. Fred called Greg from my house and told me that after explaining the problem over the phone, someone would call me the next day to put discuss the situation and put me on the books. Three days went by and no call. I finally called and got the admin asst. who told me that Greg was not familiar with my file and could they call me back in a few minutes after they located my paperwork. Again, no call. I called back the next day and Greg vaguely remembered my situation and then attempted to give me an assessment and estimate over the phone -- sight unseen. Remember, I was told that someone from installation would have to come out and see the system to determine what my options were. It just didn't appear that our business was important (just my assessment). I told him that I would call them back if I decided to go with their company. I never made that call. I understand that the summer months can get crazy, but I would have been more than satisfied with a call back or even being put on the schedule for a true estimate.

Reliable replaced our ancient heating system with a brand new, high-efficiency Trane air conditioning and heating system. Daniel Jape assessed all the needs for our 90 year old house and produced an estimate on the spot. Reliable beat every other bid we solicited (6 in total)! Daniel and the installation crew were courteous and efficient. I cannot recommend this company enough.

Over the last two years I have used them for multiple installs for my house and small business. Once checks were written they have had an extreme lack of response and unwillingness to correct errors. The last person they sent out proclaimed that "they" should not have installed it that way. I had to tell him that he is they and his company had done all previous work. I will never use tham again. Ever.

It was cool when the initial tech, Chris, came out to fix my furnace. I did not like that Chris turned off my gas without my permission and told me we could not use the furnace. (Someone else in the industry said, "You fell for that?!!") I don't know if it was a sales ploy or if my furnace was "extremely dangerous" but as the homeowner, I should make that call. When I called the day after the install and complained about the electrical code violations (there were three) and said I needed a third party to look at the install before I signed off on it, Barbara was rude and interrrupted me ("Let me stop you right there!"). She said that because Reliable "stands by our work" a third party inspection was unnecessary and that I was out of line to tell her that. I imagine that it was not I that was "out of line." Kim worked with me on scheduling, answered a lot of questions and did the financing portion of the job. She rocked and is a credit to the company. Greg was the quality assurance guy (but also with the crew that came out to the house the 2nd time to fix all the issues and still missed the drain pan and float switch - makes you wonder). He was great on follow up and making sure we were happy with the install. However, he glossed over the whole thing with "On a 1-10 it was an 8 or 9, as far as installs go; we just wanted to tidy up a few things." Tidy up? I'm not stupid - not replacing a 30amp breaker in the box next to the ac (when the ac unit can only handle 15amp before being damaged) is not "tidying up." I might use them again but I am going to babysit the job, hand pick the installers, and make sure they know that I expect a permit to be pulled before they start the job. (The county said it IS required, despite what one of their techs, Brandon, said: "Oh, no ma'am, we never pull permits on these jobs.") I took a lot of detail pictures of the install before they came out to "tidy up" and it's an absolute night and day difference from what they would have left us with had we not called to complain (and hold up payment). If you use them, even if you get and inexpensive furnace ...ask for the "high end" installer and save yourself a lot of time. No one called and asked if they could compensate me for all the headache two follow up visits and two inspector visits. That was a lot of my time. They were the best price of three estimates though...and after all is said and done (depsite the time lost and nervousness about what else might be wrong - like the line set that they swear up and down does not need to be replaced, despite being 22 years old) I think I finally got a good install...here's hoping!

I have been using them for 20 years and they have been fine. They send a representative every now and then for preventative maintenance. They do not quite reach the normal standard but they are very responsive. The price is fine and I have been pleased with what they have done until now so I have never compared the prices. They send different people to my house where some are superb and some are mediocre.

It went well. They were on time, cleaned up after themselves, and they answered any questions I had along the way. I am very picky about my landscaping, so they allowed me to assist them in making room for the unit, since it was larger than the one that was outside before. I got 3 quotes, and their's was the lowest.

They were very efficient. They were on time. They cleaned up behind themselves. They explained everything to me as they were doing the work. I had a coupon that was supposed to be for heating and air. When they got here they claimed that I needed to do some work on the A/C before they could do the work. The coupon price was for both heating and A/C, but they only did the heating and still charged me the same. They were very professional.

They were very honest and professional. Their pricing was reasonable and the quality of their work was good. I was satisfied with their service.

They were friendly, professional and punctual. They cleaned up once the job was done. The quality of their work was very good and I was satisfied with their service.

They were professional and punctual. Their pricing was reasonable. The quality of their work was good.

EXCELLENT JOB. THEY WERE ON TIME, PERFORMED THEIR WORK IN A TIMLEY MANOR AND FOR THE PRICE QUOTED.

See above. Overall Reliable was a waste of my time and money.

They did a good job and I would recommend them. They had trouble with the directions but overall they did fine.

They offered very personal service, they were honest and we will continue to use them.

Dan Jape, Owner, did my original estimate with his son. He was wonderful. Dan was very thorough and took time to explain the newer technologies and concern about Freon. He was environmentally respectful and informative but gave me options. The work crew of two arrived on time and completed the job very professionally. They even moved my newer thermostat upstairs to downstairs since my upstairs system came with a new thermostat. They offered me financing options and made the process very easy and efficient. I will use them again for my downstairs AC & Furnace.

We have been using their services for about eight years. They come out once a year or as needed. They are reasonably priced are very prompt and have good technicians.

There was a problem with the unit and they came back to fix it. However, there were still a few problems after that, and they had to come out again. Overall, they did a good job, because they had great customer service and responded each time right away. They were very professional about everything.

Larry Lovelist is the guy who did this and he is very good. He did fine checking out my system this time. He does routine maintenance checks and everything has always turned out fine. They have been very good for us and I have no problems with them at all. I am not sure of pricing, but Larry is very professional, reliable, and reasonable.

I was happy with the work that Reliable Air Conditioning & Heating performed. They were right on time and stuck to all of their promises that they made. It only took them four hours to replace both of my units. I would definitely use this company again.

I called Reliable for an HVAC issue. Technician was OK but failed to throughly check a specific issue I mentioned to him on the AC unit. Tech insisted that he did throughly check the unit when I asked him and he was extremely impatient with me. The AC unit in question was in fact defective as I discovered that evening because it failed. When I called them the next morning they said the could not get to my house for one week. I complained and insisted but did not make any progress. I called a second vendor who was out the same day and resolved the issue. Because of my concerns about this poor service on the AC unit Reliable promised in writing to refund a portion of the service bill but 6 months later still no check. I would not use them again!

I found Reliable to be pretty average in terms of their services. They certainly were not bad but they did not go above and beyond or do anything so outstanding that I would have made a mental note of it. I would use them again though and although I care not to comment on what price I paid, I did feel it was in keeping with the rates of competing companies.

Excellent, they arrived when they said they would. They brought enough people to do the job. There were very respectful of my time and my home. Cleaned up after themselves.

This is an excellent company!! They are completely honest and truly reliable. We have used them for the past 13 years and would not think of using any other company. We have referred them to friends in the past who had other companies tell them they needed to replace their units when all they really needed were minor repairs. I highly recommend this company to anyone needed this type of service!!

The sales rep arrived on time for our appointment. He was very knowledgable, In fact, he explained that I didn't need the larger AC unit that another company tried to sell me. This saved me $700. The day of installation, the techs were punctual, polite and efficient. They even taught me a trick on how to save on filters. The Trane unit they sold and installed has worked beautifully. I would definitely recommend.

I had some problem getting the thermostat and the heater working and after replacing the thermostat 3 times and the circuit board on the heater unit once, I finally got all the bugs out of the system. This was the result of much effort on my part and many telephone calls requesting service.