Reliable Heating & Air Plumbing & Electrical

About us

Since 1978, Reliable has offered home services with exceptional reliability and customer service. We offer more financing options than any other company, even Comfort as a Service, a hassle free way to get energy-efficient heating and cooling systems, water heaters, water purification even generators for a low monthly payment and all repairs, maintenance even filters are NO additional CHARGE EVER. Reliable takes care of everything. That is an UNBEATABLE LIFETIME WARRANTY.

Business highlights

46 years of trusted experience
LGBTQ+ Friendly
Se Habla Español
Eco Friendly

Services we offer

Heating & Air- Installation, Repair & Maintenance. Heat Pump. Thermostat. Water Heater. Faucet. Garbage Disposals. Toilet. Duct Cleaning. Humidifiers. UV Lights. Germicidal. Plumbing. Electrical. Heating & Air Repairs. Water Purification Systems.

Services we don't offer

Septic Tanks. Gas Log Installation. Oil Furnaces.

Amenities

Warranties
Yes
Senior Discount

5%



Accepted payment methods

Check
Financing Available

Reviews

4.61,275 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
8%
3
4%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Showing 1-25 of 1275 reviews

Nicole G.
11/2023
1.0
heating & air conditioning/hvac
  + -1 more
I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work.
Description of Work: New unit install

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$9,000

Stefanie G.
10/2023
5.0
plumbing
  + -1 more
Everything went well. Showed up on time. Professional and fair
Description of Work: PRV valve adjustment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Cynthia J.
08/2023
4.0
electrician
  + -1 more
Would have given 5 stars but they had to reschedule my appt. Other than that everything was good. Repairman was knowledgeable and explained everything so I understood.
Description of Work: Replace light switch due to short.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Ruby S.
07/2023
4.0
heating & air conditioning/hvac
  + -1 more
The job was done professionally and efficiently. The installers were courteous and respectful of my property. Would highly recommend and hire them again.repl
Description of Work: Replace the AC system.8

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,900

Jeff H.
07/2023
1.0
heating & air conditioning/hvac
  + -1 more
First let me say I have had Reliable install a new whole house HV/AC unit, as well as a new tankless water heater. For both of those jobs our quote and install went very smoothly. The team arrived on time, installed everything exactly like I expected, and answered questions and communicated what they were doing very well. So, naturally based upon prior service, I called them to install a Mini-Split Cassette in my home. The sales representative arrived on time, and we walked through the entire process and what would be needed. The quote was approximately 4 times the cost of the unit, but I understand there was a lot of work involved so I signed the contract. On June 8th the day of the installation, no one showed at the scheduled time, so I called them later in the day. I was told the parts didn’t arrive so they couldn’t install the unit. I would think Reliable would call me to tell me this vs me having to call them. We rescheduled the installation for June 15th and the technicians arrived only to tell me the unit wouldn’t fit between the ceiling joists, and they couldn’t install it until I made modifications to the ceiling for the unit to fit. Here again, I would think Reliable would know the vast majority of home have wall studs and ceiling joist on 16” center so of course a 23” unit wouldn’t fit. The technician informed me that once I made the modification to the ceiling they could come back and do the installation. At that time, I informed the Reliable sales representative Ian of what had happened, and he informed me that Bruce, the Installation Manager, would call me to verify what was needed. A week went by, and no one contacted me, so on June 22 I called the main office again, and after explaining what had happened, the customer service representative assured me that Bruce would return my call that day. NO CALL BACK. I called a week later on June 29th, and again I was assured that Bruce would return my call that day…and once again….a week went by with ....NO CALL BACK. I called again a week later on July 6th, and again I was assured that Bruce would return my call that day…..again…. NO CALL BACK. I called July 7th…… was assured that Bruce would return my call that day. ….NO CALL BACK. So, I am thinking maybe I just need to schedule another home visiting to discuss the installation again. I scheduled the home visit for July 8th between 10 and 12. I received an immediate text confirmation that the Reliable Representative would be arriving on July 8th between 10 and 12. To my amazement the representative was just a "No Show", and I received No Text, No Call. Unfortunately, It's obvious after 30 days of being ignored I have to believe that “Reliable” heating and air is no longer Reliable, and they need to change their name.
Description of Work: New Mini Split Installation
Rating CategoryRating out of 5

Jen B.
05/2023
5.0
plumbing
  + -1 more
Terrific! Chris was not only competent and courteous, he went above and beyond by fixing previous contractors work. Highly recommended.
Description of Work: Replacing a shower valve. Ended up replacing copper pipes too.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$825

Patty A.
02/2023
1.0
water heater repair
  + -1 more
I would never recommend this company know what I hire them ever again! Had an appointment this morning between 8 and 10 AM and they did not show up until 1230. The technician showed without the equipment to install the water heater. The excuse that I received was that the company did not tell him that it was a water heater install so he did not bring a water heater. But I signed a contract stating that I was having a water heater installed, so how that was not relayed to the technician I do not know. So we had to reschedule for the following week. So basically, they have no problem. Wasting your Saturdays but I did receive a call about my credit card number. So they’re all about getting the money. Just not doing the work. Do not hire.
Description of Work: Water heater install

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


michelle M.
12/2022
1.0
heating & air conditioning/hvac
  + -1 more
Ever since my system was installed it has been a disaster. Bad heat strip. Tech didn't have one on his truck. 5-6 hours later heat strip is finally installed. Then the second tech has to get on his phone with another guy so he can program my thermostat. I was told these were seasoned professional HVAC techs. Next I get an error message on my thermostat. Next day guy comes out and says I have a short in the unit outside. The unit is less than a week old. I believe at this point Reliable needs to bring out a whole new system and swap it out. I hope it doesn't burn my house down.
Description of Work: Replaced my whole HVAC system

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$12,200

Harriett K.
12/2022
5.0
heating & air conditioning/hvac
  + -1 more
Reliable came in a timely matter. They informed me step by step of the plan. They took time to show me how to use the thermostat. Also, they followed up with me after the work was done. The price was very reasonable compared to others.
Description of Work: Replacement of Heating and A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Brandi H.
09/2022
1.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Reliable was out 3 times in less than a week to attempt to fix a new ac unit they put in. Third trip out, it was determined that a part in the coil was damaged. Technician said he was ordering the part right then and someone would call us the next morning to update us on when the part would be in. Mind you, it is in the 90’s, I have my elderly mom and 2 year old grand daughter in the house with us. It has now been 2 days and no one knows anything about our part. We have asked to speak to a manager or supervisor for 2 days, multiple times during the day, and no one has called us back. My husband is in the retail business and there is always a manager or supervisor available, or they call them back within the hour. Since they have sold, their customer service, professionalism, and overall service is horrible! Now I’m stuck using them because the unit is under warranty!
Description of Work: Repair new ac unit

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0


David S.
01/2022
5.0
electrician
  + -1 more
It was excellent and they were very professional. They were on time, easy to communicate with and caring.
Description of Work: They did rewiring done it the house and updated the circuit breaker panel.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Reliable Heating & Air Plumbing & Electrical
Thank you for your review, [Member Name Removed].

Dorothy B.
10/2021
5.0
heating & air conditioning/hvac
  + -1 more
They have been excellent and I would definitely recommend them.
Description of Work: They installed a HVAC system and they service it as well.
Rating CategoryRating out of 5
Yes, I recommend this pro

AL D.
09/2021
4.0
electrician
  + -1 more
Service went well. Everything works fine.
Description of Work: They did plumbing and electrical.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Reliable Heating & Air Plumbing & Electrical
Thank you for your review, [Member Name Removed].

Rana K.
08/2021
2.0
heating & air conditioning/hvac
  + -1 more
Right after installing the UNIT, security system stoped working since installer broke wire in the attic. 3 weeks later, brand new AC stopped working. Called their servicing department several times in past couple of days but NOTHING. Indoor temperature reaching almost 80 and with elderly mother-in-law having difficulty sleeping at night, having explained all that to CSR, her response, there are several incidents going around so we will try to get to us, when they can. Just Pathetic!!!! Having this much trouble with Brand new system so don't know what kind of service will we get in future. Looking for option to return the equipment and getting something more reliable.
Description of Work: Replace AC

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,600

Janet C.
04/2021
4.0
plumbing
  + -1 more
The technician knew his job and did it well. My only complaint is with the company itself that sets the cost for work. To replace a hose on a hand-held shower, a hose we already had, was quoted at $140. It would have been a 10-minute job. The sink repair was fine.
Description of Work: Repair kitchen drain.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0

$160

Jesse D.
03/2021
5.0
appliance repair, plumbing
  + 0 more
The repair was fast and Brent who performed my repair was very knowledgeable.
Description of Work: Bathroom sink repair.
Rating CategoryRating out of 5
Yes, I recommend this pro

Aubrey G.
02/2021
5.0
appliance repair, plumbing
  + 0 more
They tried but the problem is not fixed
Description of Work: leak in upstairs jacuzzi tub
Rating CategoryRating out of 5
Yes, I recommend this pro

Stewart M.
01/2021
4.0
electrician
  + -1 more
OK, took a little longer than expected.
Description of Work: Replace faulted wire under kitchen sink.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$400

CHISTINE M.
01/2021
4.0
electrician
  + -1 more
Due to communication issues, it took a little longer then normal to schedule the work date.
Description of Work: New electrical circuit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$400

Ora H.
12/2020
5.0
plumbing
  + -1 more
Arrived on time, got right to work, Got the Kitchen faucet installation all within a reasonable time frame. Also cleaned up after the job - Great Job!
Description of Work: Kitchen faucet installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen S.
11/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Reliable Heating and Air came out the same day I called about my furnace not working. Dominic, the service tech, diagnosed the problem quickly and had my furnace up and running within 30 minutes of his arrival. The service was professional and the price reasonable. I highly recommend Reliable Heating and Air.
Description of Work: Furnace Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Jean P.
10/2020
5.0
electrician, air duct cleaning, basement remodeling, outdoor kitchens
  + 2 more
This company is Fantastic! Their technician, Jake, was absolutely perfect. Everything was done correctly and works the first time. I would certainly call Reliable and Jake again!!!!!
Description of Work: Light installation and lighting repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Kevin B.
10/2020
5.0
plumbing
  + -1 more
Very well. He was courteous, professional, quick, competent, and very fair in price.
Description of Work: Various plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Laura C.
10/2020
3.0
heating & air conditioning/hvac
  + -1 more
I've been using Reliable Heating & Air for several years to maintain and repair my HVAC system. I contacted them in September 2020 to inspect my furnace. I was disappointed to find out after the fact that the work was done by a sub-contractor. I wasn't made aware of that at the time I booked service, and I don't know that I would have gone through with it if I had known. I don't know if I'll use Reliable in the future, honestly. I wish there was an "I don't know" button for the "Would you hire again?" question.
Description of Work: Furnace Inspection

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$89.95

Ginny P.
09/2020
5.0
plumbing
  + -1 more
They did a great, went very well, propmt, no extra charge for coming out on a sunday. the repairmean was professional too
Description of Work: Plumbing service for a new hot water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,180

Contact information

1305 Chastain Rd NW Ste 500, Kennesaw, GA 30144


Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
CN210318
Trade License Locale
GA
Trade License Authority
Georgia: General
Trade License Expiration
11/30/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories


FAQ

Reliable Heating & Air Plumbing & Electrical is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Reliable Heating & Air Plumbing & Electrical accepts the following forms of payment: Check,Financing Available
No, Reliable Heating & Air Plumbing & Electrical does not offer free project estimates.
Yes, Reliable Heating & Air Plumbing & Electrical offers eco-friendly accreditations.
No, Reliable Heating & Air Plumbing & Electrical does not offer a senior discount.
No, Reliable Heating & Air Plumbing & Electrical does not offer emergency services.
Yes, Reliable Heating & Air Plumbing & Electrical offers warranties.
Reliable Heating & Air Plumbing & Electrical offers the following services: Heating & Air- Installation, Repair & Maintenance. Heat Pump. Thermostat. Water Heater. Faucet. Garbage Disposals. Toilet. Duct Cleaning. Humidifiers. UV Lights. Germicidal. Plumbing. Electrical. Heating & Air Repairs. Water Purification Systems.
Septic Tanks. Gas Log Installation. Oil Furnaces.

Contact information

1305 Chastain Rd NW Ste 500, Kennesaw, GA 30144


Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed