Reliable Heating & Air Plumbing & Electrical

My AC unit at ground floor was not working, I had called Reliable Heating, Air to get it inspected and hopefully fix it. We got a call from their technician and he came in 30mts to my place. Upon inspection of the outside unit , it was immediately diagnosed that Freon leak is happening and freon needs to get added for AC to work properly. I was provided with two sheets of paper explaining why this cannot get fixed. I was provided with a quote for new AC system. Service provider was courteous and he took time to inspect cooling rate after Freon got added. ThanksRagu

They are professional and clean when they are working. They are definitely on time and very prepared when they show up. Their technicians are also knowledgeable and they always follow-up after they have done the work.

We called to request an emergency, same day visit because we have elderly individuals in the home and they are also sick with an upper respiratory infection (as diagnosed by am emergency room visit for one of the individuals yesterday). We are unable to move them to another floor due to their sickness and physical limitations. I previously had Reliable Heating and Air at my home several months ago on a service call and the experience was ok. A few days ago, I set up an appointment to establish a maintenance contract with them and they were scheduled to come out in a week (due to heavy schedule). When I called them today for this emergency, I was told they are overbooked due to the extreme weather conditions. However, they would not make an exception based on our unfortunately situation. I am canceling the appointment for the maintenance contract and will not contact this company again. Sometimes, priorities should not be set on first come, first serve, but based on the particular situation.

My air conditioning was not cooling the upstairs of my house. I went through Angie's List and actually called two other companies first. The second company came out and inspected my unit in the attic. They announced that they would not work on the unit because it had the wrong valve on it. They insisted that I call the company who had installed the valve. That was Reliable. Reliable had worked on my air conditioning five years before and replaced the cooling unit. I had not had any problems in those five years. There was no reason that I did not call Reliable this time except that I had just joined Angie's List and I was going by some good reviews I read. I called Reliable, they came out and admitted that the valve was the wrong valve. They ordered the correct valve, installed it at no charge and then fixed the freon leak. The other company had also found the leak (which was the real reason the air conditioning was not working) and given me an estimate. Reliable charged me around 1/4 of what the other company's estimate was.

They are reliable. They come out whenever I have a problem. I would give them an A+.

A/C stopped blowing cold air. We called Reliable. The technician didn't seem very knowledgeable at all. Was unable to answer even basic questions (or maybe just unwilling)? He said our system needed freon. One month later the pan under our unit in the attic is continuously overflowing. Pipes have been cleaned out several times ... keeps happening. We honestly feel like the freon was added but no "solution" was found. Seems like there is a pretty serious problem but Reliable failed to diagnose. We did not feel the technician was knowledgeable or experienced at all. Just add freon, charge us the $350 and move on. We are disappointed and will be calling another company to come out to truly diagnose the problem with our system.

We’ve used Reliable Heating, Air & Plumbing ever since we’ve lived in this house. We had our air conditioning repaired four or five years ago. They took care of it and we haven’t had any problems since. They are always reliable. When I call and setup an appointment, they come when they are supposed to and do what they are supposed to. I don’t mind having anybody they send in my house. I feel comfortable. All I have to say are good things. We’ve never had a problem. I will continue to use them unless something happens to change my mind.

The employees were very nice and knowledgeable. Seemed very honest and helpful. During the service, I was told one of my systems needed replaced as it shut down and would not come back on. We set up to have an estimate done for replacement and they finished the work they could and left. Within a couple of days the estimator came out to price the replacement system. He discussed the system with my wife and said he would get back to us about a quote. Now luckily I had a home warranty as I recently purchased the house. I called them out, It took a few days to schedule, I paid my upfront fee for them to analyze the issue. Their technician came out and could not find anything wrong with the system. It was a little bit low on freon, but other wise it was working very well. I got the estimate back for system replacement - the wrong system was quoted, guess my wife should have know which system to tell the sales person to quote?? I then contacted Reliable to discuss the situation with the unit, even though I got excuses, the Service Manager paid me back the money I paid to the warranty company and scheduled us for a free Fall furnace check up. That was a nice recovery. Very apologetic. Very professional I chose Reliable for two reasons. 1. I was new to the area and heard their glowing commercials. 2. I looked them up on Kudzu..seemed okay. Well even though they made good on the money and apologized and offered free service. i'm sorry, I will never use Reliable for anything ever again. Integrity is very big and if you are turning the compressor on and off repeatedly the system , will shut down. Then you can get a new system, which was not even the correct system to quote. This reminded me of getting a car in for an oil change and they tell you the transmission is bad and needs replaced. Maybe nice folks and others may have never had issues with them, but they got two strikes from me, seemed like someone was trying to sell me an AC system.

They did a good job. I will use them again in the future if needed.

They did an excellent job. They didn't charge us for the repair.

This was supposed to be a service call to get an estimate for possible repairs and replacement of three AC/ Heating units. What I got instead was a quick, 5 minute look at my damaged/ non-functional equipment, some measurement of the size my units, a charge for $75 and a promise that someone would call. I was expecting there would at least be an actual estimate for one of the units (of the 3, one is repairable). When someone did call, all they did was offer to send out a salesperson to get me an estimate for replacement of my units? What did I pay for here? I very clearly told the service person I wanted an estimate for the repair. none has been forthcoming. There are plenty of companies who are willing to come out to give me a free estimate for the replacement of my units.Everyone was nice and friendly, don't get me wrong, but the promise to have the $75 applied toward any replacement work AFTER I have to take more time off from work to meet ANOTHER person from the same company is just not going to happen.

I checked them on Angie’s List. Everything worked out fine. They came fairly early in the morning and solved the problem. I would rate them high across the board and I would use them in the future.

We had 4 companies provide proposals to replace our HVAC system. Reliable's proposal gave us the most product for the least money. The work was completed in 2 days, as promised. There was a crew for the HVAC, a crew for the hot water heater, and an electrician. They were all knowledgeable, personable, and very hard workers. I never saw anyone not busy. The installations were done in an extremely professional manner and, when they left, it looked like they had never been here. I also was able to get a proposal from the electrician for lights for the inside of the garage. He came back and installed them the day after the HVAC installation was finished. A free 2 year service agreement was included as was a 3% discount for paying cash. I must say that I watched these people carefully because this is a major expenditure for us,but I could find no faults. The lead technician kept me informed as to the progress of the job and we were able to make tweeks to the installation as the job progressed. The technicians always took their shoes off before coming up into the house. I am completely satisfied with the work Reliable did for us, and so far, we are very satisfied with the equipment they installed.

They replace the heat pump and outside compressor.

They are punctual, so much so that they arrive even before I can take a shower! Their name certainly suits them! They don't tell you that you need new equipment, to increase the price. They are reasonable with their pricing, or we would not use them. We plan to continue to call them for service.

Reliable explained everything in great detail and offered a very reasonable price. They were punctual and very clean. The installers were friendly and helpful. I would recommend them.

Unfortunately this month we had to have our heating and air replaced. Darryl Baker from Reliable came out very quickly and gave us a good quote on a new system. Darryl was very helpful and answered many questions for me. He was able to set us up for a new system to be installed within two days. Mike Cook and Jeremy Hodge came out to install our new system for us. Both guys were very professional and careful of the areas they were working in. They made sure everything was done to my satisfaction and explained everything before leaving the job. I would highly recommend Reliable.

Called Reliable on Monday Morning and they came out before noon. I was very pleased with that. The gentleman that came out pointed out the problem, a very easy fix, which was caused by my son. He fixed it and quoted 75 dollars. Service call is 85 dollars and AL coupon brings it to 75.

I called Reliable Heating and Air by phone, Tech Mike Webb was sent out within couple of hours to my house. After determining the problem Mike repaired the furnace. It took about two hours to repair.The whole experience was good.

Very satisfied with the job.

Since my HVAC system was 20 yrs old and my hot water tank was 17 yrs old, I thought it would be a good time to take advantage of the 2009-2010 federal tax credit and GA state rebates on qualifying HVAC replacements. Called Reliable for an estimate, and the company owner Dan Jape himself came out to assess my needs. Dan was very amiable, upfront and knowledgeable, did not try to sell me any overly advanced (or overly expensive) units that I didn't need. His estimate was lower than one from another company and fairly close to another so I decided to go with Reliable. Since I had contacted them during their slow season, Dan was able to dispatch an installation crew to my house the very next day! I was home to "supervise" the installation and this Reliable crew did a great job, everything went well, and they cleaned up after themselves so you wouldn't even know they were there. One tech was even able to modify my duct work so I was getting an even air flow throughout the whole house, and solved the problem I was having previously with my old system, and did it free of charge. My final bill was the exact same amount as my estimate, no extra charges. When all was said and done, I couldn't believe how much more comfortable my house was, both in the cold of winter and extreme heat of the GA summer. These Trane units are sweet. And I also couldn't believe how my gas and electric bills had dropped at least 35% in the first year! I now have Reliable doing an annual PM on my system which extends my warranty to 10 years for some piece of mind. I would wholeheartedly recommend Relable for your HVAC needs, they proved their namesake to me. By the way, the cost listed above was BEFORE the tax credit and rebates which totaled $2,000 off that listed price. Pretty good deal in my book!

I was very very pleased with reliable, at the price and the quality and the professionalism, the whole deck. The owner's son Jacob and Jake came out and did the estimate and I couldn't be more pleased. I noticed the significant savings. I couldn't believe how they could beat the price.

In 2010 the Federal government had a $1500/rebate on certain HVAC systems that met the requirements. My upstairs unit was dying a slow death after 12 years of service and it just couldn't keep up with the Georiga months in July and August. I figured this was a good time to upgrade. I call several companies for a quote, and I wanted to stick with Trane systems as I have always thought they are the best. All the quotes were fairly similar, but what I liked about Reliable Heating and Air was that Dan Jape actually came out for my quote. For those who don't know, Dan is the owner. I was very impressed that the owner of a large, successful and growing company was still out hitting the streets and selling his wares. Being in sales myself, this earned my respect. He was upfront and honest and recommended the right system for me and didn't try to oversell me. I do my research prior to getting quotes, so I was looking for the bogus add-ons, etc. Dan didn't offer them up, so he earned even more respect. I had some tight deadlines to get the system installed in time to meet the Federal timeframes for the credit. The Reliable team was out the next day installing my system. The team was extremely nice, respectful and extremely professional. They went out to their way to clean up like nothing had ever happened. The new system heated and cooled my upstairs like never before and I was extremely pleased with my investment. So please, I felt my downstairs unit just wasn't keeping up. The question is asked on here, "Would you use them again?" My answer is emphatically, "Yes!" And, to prove my point, I hired Dan and his Reliable team again this fall to replace my downstairs unit. So, all and all, I have spent over $12,000 on my new HVAC systems. They needed replacing, but the 16 SEER systems are far more efficient than my old 8 SEER systems and the investment will pay me back in cash in a few years, but the comfort and quality of the systems I have now are paying me back immediately.

I have used this company for years and only recently seen their service go down hill quite quickly. We've had their service contract 10+ years, where they check the system in the spring for the upcoming summer (air conditioning) and in the fall for the upcoming winter (heating). This spring (2011) they came out and serviced both our units. The tech "sold" me a device that would prevent water/condensation from coming down from our attic in case the drain pan and/or drain clogged. That seemed OK, but within 30 minutes after his leaving, the upstairs AC quit. The next day a senior tech came out to check out what the first tech had done to make the system quit... He stepped through out ceiling! 5 or 6 more calls and related tech error problems, which included failed capacitors and other parts they installed to correct their own problems led us to change to another company (which is highly recommended here on Angie's List).

Last week I returned home to a gas leak. After Atlanta Gas confirmed the leak and shut off the gas, I called RH&A. John was at my house within a few hours, and the new gas line was in place the next day, allowing for hot showers once again. Thank you, RH&A!