Reliable Heating & Air Plumbing & Electrical

Tech diagnosed problem and we paid $80 and they quoted a price to make repair. A different tech came out the next day and attempted to make the repair, but did not fix the problem. I called company and they sent another tech that fixed the problem.

They came within 4 hours of our first call and we were back with heat in an hour.

No problems for first 11 months but in 7-12, my a/c went out. I work at home 3 days per week so I need a/c. They had to order a Trane part from Texas. Only because I called every day did I learn that the first order did not go through and they had to order it again. At that point they brought a room window unit which allowed me to at least sleep and work a few hours each day. The new part fixed the problem after 3+ days of miserable heat. In 11-12, my heater would not come on. Their first technician could not diagnose the problem The 2nd technician (a few days later) found the problem in 30-40 minutes and said a "board" was installed incorrectly. So their staff made 3 mistakes: ordered a part incorrectly,installed a board incorrectly, and could not diagnose their own created problem. This caused me over 7 days of extreme heat and cold, not what I expect from a year old system. I paid nothing for the service calls because the 7-12 call was under the manufactur warranty, and the other calls because I purchase the yearly check up plan which gives me lifetime warranty on this unit.

I called Reliable on 3/18 to inquire about the possibility of getting a new AC system installed and wanted to get a quote. My system wasn't out or didn't die...yet but it is 30 yrs old and every year I just know that it is the year that it is going to go out. So as I said I called at about 11 am on 3/18 and was surprised to find that they could come that same day in about an hour. Chris Gleaves showed up an hour later and we walked through the house, he looked at the system, asked some questions and then had recommendations for a new system. Our problem with our AC was that in such an old house with no insulation in the walls the system was working extremely hard. On top of that it is 30 years old and the main problems came from the difference in temperature from the 1st floor to the 2nd floor of our home. Our duct work had leaks and we didn't have a return upstairs so of course we were having issues. I didn't feel like I was being pushed into anything, nor did he use many of the salesman tactics or fear that he could have. He simply stated the facts and let me decide what I wanted to do - if anything. As I stated, our system was still operational - even if it wasn't effective. We decided to replace the whole system (AC and Furnace) because of the financing available to do both through the Trane / Wells Fargo program. We could have saved about 3000 to not replace the furnace but we would have had to pay it off in 12 months rather than the 60 months offered to do both systems at once. (I'm extremely happy I went with both systems as we found a ton of mold on the furnace after it was taken out of the house). The price did sting a bit but after doing a bit of research in the afternoon I found that for what we were getting it was a fair and reasonable price. I called Chris just after 4 pm the same day to say that we were a "go" and amazingly he was able to schedule the install for the very next day - 3/19! So - yesterday - 3/19 I get a call from Jorge Ceron saying that he'd be here at about 9:30 according to the GPS and made sure that it was okay. Jorge arrived on time and had the help of Alexis Valdez. I showed them the house, the system etc and the work began. They also had two other workers join them that I failed to write down their names or I would have mentioned them as well. All were very respectful and polite. The work was done well and they worked hard all day. Jorge and Alexis didn't leave until 7:30 pm so it was an all day install. The house was back to "normal" with everything in its place and the mess that was made throughout the day was cleaned. Again - what we had put in the house was as follows: a Trane 80% afue 100,000 BTU XV80 variable speed stage gas furnace with a 5 ton blower drive, a Trane 4 ton XL16i high efficiency R410a Puron air conditioner and Trane 4 ton all aluminum cooling coil, we also had it zoned for upstairs and downstairs, they resealed our duct-work where needed, put in a proper sized refrigerant line and installed a return duct and grill from the basement through a closet in the 1st floor to the second floor. They also installed an Aprilaire media air cleaner system. Ultimately they did an excellent job and I wouldn't have spent this long on a review site to write a review if I didn't believe that. I definitely recommend you asking for Chris and Jorge for your HVAC sales and installation. Chris used to be an installer so he is extremely knowledgeable and Jorge does a great job. It's only been a day but the system works great and I expect to for many years to come. Thanks!

We have used their services on and off for residential and commercial services for many years. They are dependable and have been good. I have no complaints about them.

We purchased a new HVAC system for our home and Reliable installed a Trane System recently. So far we have been very pleased - furnace is quieter and the thermostat is very easy to use. Since it is still winter we have not used the a/c yet, but Reliable tested it. We would recommend them.

I never called this company at all. I hired a general contractor for an addition on my house. The main vent was not fastened after they came out and it came off. They did come back and fix that. I spoke with my bank, and found out that the contractor never paid the invoice, and they had put a lien on my house. With a job this big, my home was put in jeopardy! I never received any explanation of why they did this. I want to make sure this doesn?t happen to anyone else.

They are excellent. My experience has been superb with them. They came on time and they even called me 30 minutes before that they are coming. I would continue to use them.

The technicians from Reliable are craftsmen in their trade.

These folks are wonderful. Estimate was exactly what I paid. Worked with me to fit within my budget and even found me 0% financing for the job. I had a tight time constraint on the day of installation and so they sent out TWO teams to make sure they got everything done in time... and beat the time estimate by two hours. Not a single problem with the installation or the use of the system throughout the winter. I am VERY pleased with their work and recommend them highly

Our heater died in the middle of the night mid-January, or rather let me say that basically it started blowing cold air instead of warm. Not good, but given the fact that is lasted for 35 years, we can't really complain. Called out Reliable the next day and they came right over. The technician diagnosing the problem was very efficient and friendly and did a great job of explaining that basically the heating coil (again 35 year old system) had basically just worn out. As they don't even make that model anymore, we would probably be better off just replacing the system. Not great news, but he was very patient and friendly in walking us through it. Next the salesman came out that same evening and walked us through our options. He was really nice and there was zero pressure placed on us. He talked us through the various levels, asked about how long we would plan to stay in the unit and we settled on one of the lower-mid tier systems because given our timeline to be in the house, going with a more expensive unit wouldn't see us get our money out of it. Best sales experience ever. He also explained their special deal they have going now with buying one system and getting a second system (which applies to our layout) for half price. Given that that system was the same configuration and age as the first, we realized that it was probably just a matter of time before it went too, so we went ahead and signed up to replace both systems. They scheduled the following Monday to come out to do the work and the installation went off without an issue. The crews (yes multiple - they sent two crews to get both systems installed the same day) were fantastic. The guys knocked both installs out in about 6 hours, even doing some additional modifications for us (e.g. ducting in a sunroom that hadn't been conditioned previously and adding an external condensation drain for the downstairs air handler). We've been completely happy with the work and the systems and just can't say enough about the professionalism, diligence, and outstanding work from Reliable. We would not hesitate to recommend them for any job they do to everyone we know.

Called and came out the same day! Very professional and got the job done!

The great thing about Forest, who came to evaluate our 18 year-old systems and prepare an estimate for installing both heat and AC, is that the first priority in his mind was finding out what the problem was with our dead furnace. Then he showed me how fix it temporarily. By jiggling the right wires, I was able to get the furnace running again several times, which saved us from several cold nights between the old furnace's failure and the installation of a new one. Neither of the other two companies from which we received estimates tried to diagnose the problem to give us an interim solution. Thank you Reliable! I was also impressed with the materials Forest presented and the way he explained the options. Unlike one of the two other companies from which we received estimates, he asked about our plans for staying in the house and how we use the house, and he did not try to sell us more expensive units than we need. Thank you Reliable!

Reliable was great. I would recommend to get someone else to clean your ducts though. There were a few issues with the electrical and the plumbing, but I think they were misunderstandings, and they were corrected as soon as I called. This place has the best customer service that I have ever seen. An electrician left an outlet cover off a switch he installed and said he would send a replacement, but never did (that is unprofessional, but just on him, not the company). Also, he could not correct an issue with track lighting and said to call a lighting specialist (again, that was him, and my money for that particular job was refunded when I brought up the fact that the work was not completed. And, this was a $100 job part of $9000 of work so still pretty good). Later on, 2 different electricians (Jake A, Andrew V 2.20.13) came out to fix an unrelated problem. They spent 1-2 hours trouble shooting. They eventually fixed it and did not charge anything but the $125 call fee because they used items they had on hand for a minor fix that was causing some big problems (power surging and waning/ lights flickering randomly). Overall, it is a great company. Not everyone is perfect, but talk to them, and they will work with you. I will definitely use them again. Oh yeah, I shopped around and got quotes and the ones they did not beat, they matched. They did not say they were doing thins, but I sent my previous quotes to them, and I noticed that they did this. That combined with their financing (no interest if paid off in 3 years with a new HVAC system) let us make a foreclosure an amazing home.

I contacted Reliable to get one of my three estimates. I was looking for Trane or Carrier HVAC equipment. Daniel returned my call and arranged a time for the estimate. He came to my house, inspected the old systems, and gave me his recommendations and options for new HVAC systems. Reliable's estimate was the lowest price for comparable equipment. I accepted Reliable's proposal and within 3 days the installation crew was at my house. Jorge, Lex, Raul and Ram were the installers. They were clearly very experienced and experts at their job. Each was focused on their tasks, but very friendly and helpful. Great attitude and customer service. They completed the entire installation in 6 hours. The new equipment works great. I did not expect the whole process to be so painless.

They were professional and punctual. He explained what the problem was and he was very considerate.

A friendly sales rep came out to the house and walked me through our options (SEER ratings,etc) that would serve our purpose. He also asked if we had any cold/warm areas in our house and made a recommendation for how to resolve (which worked). We received multiple quotes from various providers. Reliable said they would beat the lowest price and they did. The installers came out promptly and were very quick and cleaned up when they finished. Two crews came out- one up stairs and one for down stairs.

The service man checked out the unit furnance and AC, replaced the air filter, ran the furnace to check the heat, and when he checked the AC he advised me there was a leak in it and not to run it any more. He stated it had lost over 4 pounds of freon. I advised him the service man that was here in the Spring from their company never said a word about a leak. He did add some freon when he serviced it. I got the impression from him that something was wrong with the unit downstairs on the inside and told me to call the people back that installed it to see if still under warranty. I asked him after I found out, if it was not under warranty then how much would the repairs be. The serviceman could not even give us an estimate for the work. This has never happened before with this company, so you can see why I was upset with the serviceman.

We selected a different company to do the work after having four estimates with four different service providers. Reliable was on time, profession, and coureous. They gave us a thorough explanation about various furnaces and their features. They offered us a very good deal for an excellent product, but the fact that the rep did not follow up with us for a whole week, while the others did, led us to choose a different company that offered the same products for the same price plus a bit more customer service. I wouldn't hesitate to call Reliable again for an estimate on another job.

It went very good. The service was good; they came and got it done. No muss and no fuss. They were very polite and very professional. I think that the pricing was excellent.

They performed our semi anual check-up

I have a contractual agreement with them where they come out and inspect my system quarterly that they installed. The installers and technicians are highly professional and knowledgeable. They get the job done on time. They do excellent work. I have been very pleased with them. I am having a problem right now with a noise in my ductwork. They have been out once and seemingly corrected it. I feel certain that they will come back and take care of it when I call. They use Trane systems and I think they are the best heating and cooling systems. They always give me a heads up the day before and then they call when they are in route.

I have no complaints! Sometimes it can be a little bit hard to get an appointment. But the quality of their work is very good.

We have been service/maintenance contract holders with Reliable for our HVAC units and have purchased an entire new system with them at a previous address. We unexpectedly moved from that location and transferred our service contracts to our new home and units. We have always been VERY PLEASED with the quality of work the technicians do on our units, their time and expertise is terrific. When we moved to the new home we needed some inexpensive work done (moving a vent) and there was a $600 minimum trip charge for a $125 service (which I had been quoted that $125 price from TWO members of management team as I called in over a month ahead of time to prepare for this service and they never once mentioned the $600 minimum charge.) The sales person did a great job of informing me of the situation and understood how I felt, but ultimately said I needed to speak with the owner of the company or one of the other managers which I spoke with the Sales Manager. They were unwilling to budge on the service call charge even though we were running duct cleaning through their company instead of doing it directly AND the fact that we have $240+ service contracts we renew annually, AND we purchased a $3800+ Trane HVAC system at our previous home AND referred family who did over $7000+ in heating and plumbing. I tried to reason with them including phone calls and emails, but received no response or satisfaction. At the point this came to light I was only about 10 days from the need of the vent moved and didn't have much of a choice as my husband and I are not particularly handy when it comes to HVAC. So, I ended up having to pay the trip charge for something that I only needed for $125. The WORK WAS DONE extremely well and the technician as always was knowledgeable and stayed until the job was done right, however, I am disappointed as a loyal customer they were not interested in compromising and doing the right thing.

From the start I found Reliable to be responsive and thorough. They were able to give us an estimate the day after we called. After agreeing on the work to be performed they were able to start the installation immediately. They left the worksite in a clean condition and after working late into the day both installers were cheerful and informative. At the end of a long day they took time to explain the new system and helped to troubleshoot a problem we were experiencing with another HVAC unit. From the estimateres to the installers I was very pleased and would highly recommend them.