Reliable Heating & Air Plumbing & Electrical

We thought they were excellent. For price, we had compared all over so we thought it was a fair price. The quality was excellent. We had excellent experience with them and I would highly recommend them.

The ducts were cleaned and sanitized yesterday. The technician took pictures before and after. He did an excellent job cleaning the old ducts, which had probably never been cleaned since 1958. However, he apparently cracked a pvc elbow fitting and the system started to drip water right after he left. We called him back immediately on his cell phone and told him about the leak. He came back right away but apparently did not see the cracked fitting because the pipe continued to drip water. This morning I called the office and asked for an air conditioning repair person to come and fix the leak (I wasn't sure if the duct cleaner was an also an AC repairman). An air conditioning technician came out promptly today but he did not find the cracked fitting. He just re-glued one area, added an additional pvc fitting, told me he thought it was fixed, and told me to call him if it still leaked. Luckily, a plumber I hired was also in my basement working on a sewer pipe job while the air conditioning technician was working on the AC unit. After the technician left I noticed the pipe was still leaking and I verbalized my frustration to the plumber. The plumber came over to the air conditioning unit, looked at the leaking pvc elbow fitting and stated, "The fitting is cracked underneath it. I'll fix it for you." So, I called Reliable again to tell them that the pipe was still leaking, that my plumber found the cause, and to ask the technician to come back again. Reliable told me they would send the technician back again today. However, since my plumber offered to fix the leak for free, I let him fix the leak and I cancelled the last service request, which would have been my third request to fix it. In hindsight, I think the person who cleaned the ducts tried to move the condenser and accidentally cracked the fitting. Mistakes can happen, but I was disappointed that two different employees were unable to find the cracked fitting during two additional service visits. It was very visible if they had taken the time to look underneath the fitting. Had my plumber not been present and gone the extra mile for me, I would still be dealing with a leaky pipe. I'm rating this job a "D" since the duct cleaner accidentally cracked a pipe and two subsequent attempts to fix it were unsuccessful. This review would have earned an "A" for everything, including price, if the pipe scenario had not occurred.

I don't have anything to compare with for price. They do a good job. The workers are courteous and professional.

I don't have anything to compare with for price. They do a good job. The workers are very courteous and professional.

I am well satisfied and am a customer for life.

Reliable did a fantastic job! The team of David and David were very meticulous about cleaning my air ducts, and both furnaces. They showed me how much dirt had built up in my furnace blowers, then got them perfectly clean! The air quality in my house was immediately improved. This was definitely worth the money. I should have had it done years ago!

They fixed our unit early part of the year in June and we were on vacation we came back just prior one day and the thing went out and they was going to charge me all over again to come out so. The work was okay but the come back was the problem because you had given me a thirty day warranty on it and two of those weeks I wasn't even here so I just think it's bad business because I am calling you and I'm telling you that I'm having the same problem and you said I got to pay you again to come out because now I'm shy of one day from the thirty day. because you know this is a new customer that have dealt with you to just P.R I would just have just said we gonna come out again we not going to charge you this but if it's something different from what we did we would have to charge you that's what I would have done if it had been my company. Well I would tell that make sure that the cover that cause if something should go wrong pass my thirty days am I going to be charged another fee coming out just to check the unit when you already did the work , because you want to find out what's it's going to be you don't want to have pay another fee and they just came out and it seem to me it would be less than thirty days because I was just on vacation and I wasn't here using the unit so when I came back to use it was out and it was the thirtieth that we came back. Well I would think they should have explain things more to the customer and be willing to work with the customer whether they are new or old as far as it don't have to be right on point with the thirty days.

They were wonderful! They did everything that I needed and additional work that we had asked them to do. They were efficient and I would highly recommend them!

They were very efficient and friendly. They cleaned up after themselves and didn’t leave any tracks. My AC unit was under the house and they did the work without issue over two very hot days (Saturday and Sunday).

I received a courtesy call from Technician Lawrence Overstreet with Reliable Heating & Air when he was en route. Lawrence was prompt, courteous, knowledgeable, thorough, and professional. He checked our system and changed filters. He made a few recommendations and left information in order for our system to run more efficiently. We will use Reliable again.

They could have, I think better management. I would use them maybe more specific than when they come out I guess.

After the installation of our new Trane air conditioner and heater by Reliable Heating and Air, we were scheduled to have our ducts cleaned on Wednesday (8/10). The technicians called at 9:15 a.m., and stated they were 25 minutes out. My wife gave them our address and they arrived 20 minutes later, introducing themselves as Frank and Rodrigo. Rodrigo mentioned that nothing had to be moved and they began removing all six vents, then brought up the huge black pipe, hooked it up to the furnace and began removing all the dust and dirt in each duct. They cleaned all the vents, cleaned up the area completely, put everything back and were done in 90 minutes. We couldn’t be happier with the attitude and professionalism of both Frank and Rodrigo, and are completely satisfied with the services provided by Reliable thus far. Eddie Carter and Frankie Fitch Atlanta, Georgia

After the recent pleasant experience with our hot water heater that was installed by Reliable Heating and Air on 8/4/2016; my wife and I discussed getting a quote about the air conditioner and heater. After getting the quote and making the decision to get our unit replaced, we set up an installation date. At 8:30 a.m. on 8/8/2016, Garrett from the Kennesaw, Georgia office called stating he and Walter would be here by 9:30-10:00 a.m. The guys got here by 9:20; had no trouble finding our complex and parked in our assigned space. Walter asked to move the truck to the rear of our building to make removal of the old units and installation of the new units easier. They moved the truck, got the ladder and went into the attic; Walter discovered the flue pipe was missing screws and wasn’t secure. After securing the flue pipe, he setup to take out the old furnace while Garrett worked downstairs, replacing our old air conditioner. Both, he and Garrett removed the old furnace, then brought up and installed the new Trane XR80 Furnace. After installing both units, Walter showed my wife how to use the Honeywell thermostat and maintain the drain in the furnace. Garrett and he cleaned up everything, removing all the old pieces; they then checked, tested and adjusted the system for proper operation; went through the paperwork and explain the warranties thoroughly before they left. The new Trane XR14 Air Conditioner is very quiet and worlds away from the original Chrysler unit that was so noisy, we had to turn up the television to hear it whenever it ran. Garrett and Walter were very professional, and respectful of our home; we’re extremely pleased with the new unit and the work they performed. Like with our new hot water heater that was installed by Reliable, we wouldn’t hesitate recommending the company to a family member or friend for servicing or replacement of their air conditioner or furnace. Eddie Carter and Frankie Fitch Atlanta, Georgia

The installation went well and I have both unit now cooling our home which failed on.

After shopping around with multiple vendors in the Atlanta area, including the service company who did maintenance on my A/C and Furnace units for 13 years, I decided to go with Reliable Heating & Air for the installation of my new A/C and Furnace units. (Blower motor was not working in one unit, and both of my units were nearing 19 years in age). After reviewing consumer reports, I wanted to stick with Trane and Reliable Heating & Air ratings were the highest after visiting the Trane authorized dealers listings online as well. Their salesman, Darryl Baker was called to my home and provided an inspection of my current original units (contractor grade installed in our Ashton Woods subdivision) and made some great suggestions for a new return which was added to my master bedroom in addition to equipment added to assist with airflow in the upstairs. I also increased from a 2.5 to 3 ton system for the upstairs due to high ceilings in my foyer and living room areas. Darryl was very responsive to my questions and calls following the initial service visit. We agreed on a price on Friday which offered a very competitive instant cash rebate of $2k in addition to Aprilaire 2410 filter for both units. The service call was then coordinated over the weekend by their office team and the installation was completed on Monday. The installation crews (2) sent to my home could not have been more pleasant, despite is being 87 degrees inside my home during the install. The Leads, Darrell S. and Justin Q arrived in separate trucks and got to work immediately upon entering my residence. Darrell S greeted me and explained what would be occurring throughout the process and worked until the job was done into the early evening with little to no breaks that I witnessed. Conner and Patrick B were working in conjunction with the leads and were professional and courteous to me as well. Conner was extremely polished, well-spoken and informative as it pertained to the filters being changed, frequency and where to purchase replacement filters when the time is right. I heard no complaining throughout their visit to my home which was quite refreshing. Darrell S did a very thorough job assisting me with the unit functions and in particular the XL850 Wi-Fi touch screen and getting the app on my phone for remote access. Both Darrell S and Justin Q answered all the questions I had about settings and functions with no hesitation. All in all, great experience considering this was an expensive and large repair and upgrade for my home. I plan to continue my relationship with this vendor for future follow-up maintenance visits. Highly recommend this company for their professionalism and quality of servicemen called upon to do the installation.

Josh M and Kai were very thorough and informative about everything they found. Pleasant attitudes as well. They did a great job of finding the root cause of the issues.

We were in need of a new hot water heater and Reliable Heating and Air had been recommended to us for plumbing service from several of my customers at Publix. We called the office yesterday morning (8/3) and technicians Taylor Dean and Zach Bennett came out to give us a quote. They found our complex with no trouble and promptly came directly to our parking space at our building. We got the quote, was told since we didn’t have the necessary funds that financing was available. My wife called the office to find out about the financing; we went online to apply and were approved within an hour. Taylor called us this morning (8/4) to let us know he was picking up our water heater and then again, when they were on their way to our condo to install it. They were here less than two hours, the old unit was removed; the new heater installed and the area was cleaned up like they’d never been there. Both gentlemen were very professional, knowledgeable and courteous; we were so pleased with their customer service that we set up an appointment to see about service for our air conditioner and heater. Our expectations were met and exceeded, and we’re very satisfied with the work. It was also a pleasure to deal with Taylor and Zach, and we wouldn’t hesitate to recommend Reliable to our friends and family in the future.

Andrew V. was fantastic!!! He was so honest, personable, and professional. It was evident that he had our best interests in mind. He was extremely knowlegable and trustworthy. We will definitely do business with Reliable again. The company and Andrew proved themselves to truly be "reliable".

Justin Hall, was great! He explain the job, the time needed and all warranty information. All went as planned. Thank you Justin!

Great service. They were the lowest price of three bidders and provided a Trane unit. Installation was professional and they did not try to upsell like some of the other bidders. Salesman Daryl Baker was very helpful.

I can't say enough good things about Darrell Chastain! He was able to find the source of both problems and resolve the issues. I am very happy with the service.

Clint Sweat was amazingly professional, very clean, punctual, very knowledgeable, and really went above and beyond to make sure I was satisfied with the job. I highly recommend Reliable.

It was very good. They gave me suggestions on weather I needed to replace my system. They said I did not need to replace the system. Another company told me I needed to. I did what reliable told me to do.

Reliable Heating and Air is by far the best company in Atlanta! I purchased a furnace from them over a year ago and got an excellent price. I want to personally thank LAWRENCE OVERSTREET for the excellent customer service he provided. Lawrence has been to my home twice since I switched to Reliable and what an awesome employee!! He is always on time, kind, hard working and extremely knowledgeable and professional. Employees like Lawrence Overstreet are what makes Reliable such an excellent company to work with! Thanks so much Lawrence - you are much appreciated!

Greg Hill came out to provide an estimate for replacing our 13 year old system with new Trane system. No pressure, friendly & professional, answered all my questions. He quickly responded to both calls & texts. Dustin & Kyle called to give me time of arrival & were right on time. Each were professional, friendly, & courteous. Even with near 100 degree heat the job wasn't rushed & all areas were left neat & clean! Very pleased with everyone I've dealt with at Reliable!!