Reliable Heating & Air Plumbing & Electrical

Technician was very polite and gave advice. Says i will need to update my system soon as there is most likely a leak, but says to wait until next year as its the end of summer and I will have time to shop around.

Josh M. was very professional and explained the process before getting started so I would know what to expect. He even asked if I had any additional questions and/or concerns before getting to work. He was clean, thorough, and I felt very comfortable with him working on everything. After the service was complete he showed before and after pictures and discussed any points of interest with how my system works. I will absolutely call Reliable Heating & Air out again!

Walter and Jonathan were the technicians and they did a very good job. They were friendly and patiently answered all my questions. They worked hard to make it a good experience and I am happy with their services. .

I had a horrible experience with them. I refused to work with them again. They were absolutely horrible. The system didn't work immediately when they put it in. It took 4 days for them to get the system running. The guy came out said he had never installed a system like mine. It was complete disaster.

It is very reasonable. We were so pleased to find them.

Very Pleased with the service provided by Lawrence Overstreet. Friendly, on-time, courteous and he even greeted my dogs (which scores HUGE points). Lawrence made suggestions to get our systems running more efficiently. I would definitely call again.

He is good. He is fantastic. The labor cost is pretty reasonable. We like them. They went over and above, found problems we were not aware of and did an overall evaluation of the house. They fixed those things at no charge. The office was very responsive and have someone call me right away and they were there within hours. These are the guys to use.

Lawrence O from reliable was on time, professional courteous and gave me good information on the health of my furnace which will allow me to plan for some future service. I am comfortable with his expertise.

They were prompt and they were thorough. They took their time to go over everything. I think the price was fair.

Sales Representative: Jeff Huddleston Technicians: Sam H., David W., Matt S., and Jeff C. It's been about four weeks since Reliable installed my family's heating and cooling systems, first removing the old systems and then setting up the new systems. The process involved schlepping a lot of heavy equipment, climbing a lot of stairs, and even making sense of the house's apparently mis-labeled circuit breaker, all on a very sunny 95-degree day. Nevertheless, the four technicians went about their business diligently, never appeared bothered by the heat or the unforeseen challenges, and were very friendly whenever they asked me questions or updated me on their progress. When they were finished, they cleaned up so well that the new systems, which they briefed me on, were the only evidence left of their visit. I'd highly recommend Reliable. The sales rep managed to schedule our installation just two days after his in-home assessment. And since the technicians came and went, my family has had no problems whatsoever with the new systems. We couldn't be more pleased!

Worst experience I have ever had! Plumbing repair was to fix leaking shower drain in upstairs master shower. Leak was fixed; however the elbow replacement extended below the ceiling level of the drywall - had to get them to come back out to raise the elbow, which they did. The $149.90 A/C tune-up/inspection was a joke. After what seemed like a thorough inspection of both units and statement that I should be good for another season, I soon realized that both systems were rigged to stop working, requiring a request for maintenance. The technician failed to re-secure the blower motor fan cover (that he also bent) causing the downstairs A/C unit to stop working a couple of hours after leaving. After rebending and securing the cover using the original screws that were found on the ground -the unit immediately started working. The following day the downstairs unit stopped cooling. In trying to solve the problem, I discovered that the new filter was not properly seated in the filter channel and not locked in place -just poor sloppy work. After doing some research online, I ordered a new contactor for the downstairs A/C condensor. Two days later, the part arrived and took less than an hour to replace. The A/C was switched on and cool air started flowing again. I wanted to give un-Reliable a chance to come out and correct, but feeling like both units were intentionally sabotaged, there was no way that was going to happen. Do you think they offered to give me a credit for the $149.90 I paid for the A/C tune-up/inspection -guess again!

I have been a client of Reliable for 20 years. They have replaced both my AC units and furnaces in the past . Have had service agreement for the entire time. In the past, if you were already a customer and had a service agreement, you were given priority if you needed emergency services. This spring, my AC stopped working. When I called, I was told it would be three days before they could come. I called another provider from Angie's list who came the following morning and resolved the problem. When my current service agreement expires with Reliable, I plan to change to the company who helped me. I think Reliable is just getting too big to offer the great service they once did.

Great experience, Josh M. did a fantastic job, very professional and friendly! Highly recommended!

We use Reliable. They did everything right. I will absolutely use them again.

Very well. Technician Lawrence Overstreet was on time, polite, competent, and efficient. He explained what he was going to do and then completed the work as explained. I like working with Reliable.

The installation team (Clevelann Davis and Daniel Bush) were here less than 24 hours after the problem was diagnosed. They called in advance and were actually early for their appointment. They explained everything they were going to do and why. They listened to our questions throughout the process and were patient and clear in their responses. They treated us and our house with respect. Upon completion, they reviewed what they had done, explained the warranty process (which they would handle for us) and told us to expect a follow up visit in late fall, early winter. These guys were great and I'm impressed with the entire Reliable team for being very professional and extremely efficient. I would highly recommend them.

Josh M. arrived on time, and was very courteous, professional and knowledgeable. He patiently answered the many questions we had about the process. When he showed us the before & after photos of the vents, we were shocked at how bad the grunge was built up throughout the system! Josh explained Reliable's options on what we can do for preventative measures without any pressure to purchase immediately. He did recommend duct sanitizing since they were so dirty, which we opted to do while he was here. We will definitely use Reliable for all of our future HVAC needs, especially if all of their service employees are as wonderful as Josh!

They charged nothing. The price was fantastic. They did great work as far as the technical aspect of it and putting everything in. Communication was definitely lacking. They actually put a lien on my home for non-payment, but I didn't get any information from them. I got messages saying, "Call back," and I kept calling back. They were playing phone tag. I could have written a check anytime. I didn't realize that they were going to put a lien on my home. So, communication was lacking.

It was okay. I didn't find them on Angie's List.

It was good. I didn't find them on Angie's List.

All went well until one of the technicians said he would check our water pressure at no charge. He checked the water pressure and told us that it was way too high (around 110 psi). He said our pressure relief valve was defective and would need to be replaced at an estimated cost of $500.00. I told them that I would get a second opinion and call them back. An independent plumber told me to go the big box store and get a $10 pressure gauge and check it myself, saving the $75 charge for coming out and having him do it. I did this and found that the pressure was NOT 110 psi like the Reliable guys had said, it was more like 75 psi which is high, but not fatal to my plumbing. I was able to adjust the pressure relief valve myself down to a normal 55-60 psi. I am now using the independent plumber for any issues I might have. In our case, the only thing reliable about Reliable is that they will try to upcharge you.

They were supposed to come back and they never did. I'm upset with them. I haven't purchased anything from them, except their services. I think most people in the heating and air business are in it so they can tell you something is broken and get $10,000 from you. That's what I've seen time and time again. It happened when my unit was new because you don't know what's going on under the house. I don't trust them.

They would tell a friend or a current Angie’s List member that they would be foolish to consider anybody else. Their first point-of-contact should be Reliable. If Reliable tells them that something needs to be done, they can count on the accuracy of the information and they should respond with the affirmative and get the work done. I rated them an A for the totality of their competence, their awareness of the problem and how to solve the problem. It is their skill sets.

Not well. We paid for a maintenance agreement with them and thought that would make us a priority customer. Not true. When we first bought our home, we had a problem with the igniter in the downstairs unit and often had no heat, but gas cutting on and off. They were never able to repair it. It kept happening. Our house was struck by lightening the first summer we lived here. They came out eventually and then had to order the part, so we went without a/c upstairs for several days in the hot summer. The next issue was with the downstairs a/c and they came out and told us we needed a whole new system and gave us a quote that was out of our price range at the time. We ended up calling another much smaller company and they were able to replace a part instead of replacing the whole system and it still works today. We dropped our contract with Reliable and never used them again. I would have to pull my records to provide actual dates and money spent with Reliable.

I called to move forward with the quote and they had someone out to install just 48 hours later. It hasn't even been 24 hours and it is already broken. The unit will not turn off. Not even when I shut down the circuit breaker. It was set at 73 and it is 65 degrees in my three story home. I called the maintenance hotline and they are going to "try" to get me on the schedule for today. The unit isn't even 24 hours old! I almost didn't move forward with this company because I read about their horrible maintenance service and because their cost was $700-$1000 more than the four other companies we had out here to quote the job. We went with them because TRANE is supposed to be the best. But this shouldn't even qualify as a "maintenance call" since the brand new unit hasn't ever functioned properly yet. So far I am totally unimpressed with TRANE and Reliable and I truly hope this isn't an indicator of things to come. If this is taken care of timely, I will change my review.