Reliable Heating & Air Plumbing & Electrical

It went exactly as promised. Install took about 10hrs, but the two technitians kept at it until it was done. They finished the same day, which I thought was awesome. Very professonal. Clean up of the stairs and hallway was good. Lead tech walked me through the thermostat, filter replacement, and warranty information. Not the cheapest option I found, but their level of service was worth the price. Definitely would use them again.

Service call was overpriced compared to the competition by $20, and recommendations were made but not required. To the unknowing customers they would have paid for the overpriced items and service. The recommendations was to replace the capacitor. A $30-50 part from a local store but the agent was charging over $200 for the part in addition to the service call and leads and wires replaced. The capacitor did not need to be replaced as 11/7/16 and ac is still running smoothly.

We recently had a new A/C unit installed on our second floor as part of a larger renovation and Marty K. and Anterio N. were the absolute best. From the call informing of their pending arrival until we signed the invoice once the job was completed, they were both the embodiment of true professionals. The install was a two-day job and a complete breeze...if not for our security alarm announcing doors opening and closing, we would not have known that they were working in our home. If Marty and Anterio were able to complete our entire remodel we would hire them without a second thought. Reliable has just earned a customer for life!

When our system died, we got quotes from several contractors. Scott Beebe from Reliable came out, examined our system, and gave us excellent information on several possibilities. We examined all the quotes, and the Reliable quote was the best value - not necessarily the least expensive, but it seemed to us to be the best all around. We especially liked the 10 year parts and labor warranty, which didn't require an ongoing maintenance contract (as with some of the other contractors). After we decided on Reliable, they came out within 3 days and installed the new furnace and A/C in one day. The workers were very professional and did outstanding work. However, the furnace was making an unusual sound when they tried it. So they had a technician come out the next day to fix that, before we paid for it. The technician was able to make an adjustment to fix it, and it worked fine. We were very impressed with Scott and with everyone at Reliable, and highly recommend them.

They have always done great work. Have called them for plumbing also.

Very well. Technician inspected the thermostat and recommended the thermostat be replaced. Once completed, the HVAC system worked as expected.

Everything was done in a professional manner.

These folks were totally professional and I was extremely pleased. The units work great and I am a happy camper. I would recommend Reliable and would use them again if needed. I think I will sign up for a maintenance agreement with them also.

Total professional work from the initial estimate, to documents needed for the condominium association approval, to installation and clean up. Top quality service from start to finish.

Our salesperson Ryan Cress was prompt, professional and was anything but "high pressure." We paid a fair price and received 60 months interest free financing. The installers were also prompt and efficient - cleaned up after themselves and were done in about a half of a day. We also received a complimentary duct cleaning about a month later. This system will pay for itself in savings due to higher efficiency by the time the finance period is over.

It went very well and I plan to use them again.

Master technician, Brahim M. came to the house the next day after the problem was discovered. He was highly professional and knowledgeable in addition to being a true pleasure to work with. He fixed the problem and assured me that everything was safe (it had been leaking some gas) and even showed me how to re-light the hot water heater and how to turn the gas off to the hot water heater, if I ever needed to do so. The job turned out to be cost more than was quoted, but he was extremely nice and respected the quoted amount. We will continue to trust Reliable Heating and Air to keep our HVAC running safely and efficiently. I renewed the service contract for the coming year.

When we moved from Snellville to Monticello we were thrilled to find out Reliable serviced our area... we got the annual check up service to help protect us. Armando was our tech, he was right on time - polite, funny, very clear and concise when explaining what he'd found and very efficient at fixing the issues he found during our "checkup". Always a pleasure to have Reliable come out, and was great to have such a wonderful tech!

Job well done by Reliable Heat and Air! Shout out to Rodney Riddick my comfort specialist who spent long time assessing my home and explaining all my options. I had two wonderful installers, Clevelann Davis and Daniel Bush who worked diligently to make my install as seamless as possible. They walked me through everything so I understood how the thermostat worked as well as the overall systems. Thank you again

I'm extremely happy with the service and the system!! My installers were Justin Lester and Harrison Dye. My carbon monoxide alarm had gone off and the fire department had determined I had very high levels of carbon monoxide coming into my home. While I was stressed about the cost, I knew I needed to get it fixed. It had nearly killed me! I had three separate companies come out to give me quotes. The first company wanted $2000 more than Reliable did and for a less efficient system. The third company wanted $1000 more than Reliable did and for less work. I decided to go with Reliable. From the moment Justin started installing my system I knew I had made the right choice. He and his team were very professional and knowledgeable. He kept me informed of what they were doing every step of the way and I never doubted for a moment that he knew exactly what he was doing. Part of my agreement with Reliable was for them to replace my main duct line. While they were installing my system he determined my duct work was falling apart and moldy and he decided to replace all of it at no cost to me! He said he couldn't leave it the way it was. This was after working here all day Saturday and Sunday. He and his team worked until after it got dark Sunday night and then returned Monday to finish up. Once finished, Justin walked me through the house and we checked every air supply and verified it was working for both heat and air. He showed me how the thermostat works (very sophisticated Bluetooth thermostat by the way ). He showed me the old, bad unit, and duct work and explained to me what had gone wrong. He also alerted me to some water damage in my crawl space from under my bathroom. I will not hesitate to tell everyone I know that this is the company to use if you need some HVAC work done!

They did an excellent, excellent job. The technician was so good.

When I first called the company to schedule my service, the person on the other end of the line was very courteous. Took all my information it was correct the first time, they took my email address. They swored me the acknowledgment of my appointment. The gentleman called me before he came, he called maybe 45 minutes out. He showed up on time, he was in he did whatever he had to do. He broke down the services, he explained additional information to me. Since my system was new I didn't need a lot of the stuff so he just gave me information on how to keep it new and some other products that I may be interested in in the future, And then hey followed up with me in the summer time to do the a/c side of things.

This annual check keeps the warranty going, which drastically cuts down on the parts and labor costs.

Excelllent. Work completed as expected.

May serve technicians was Torri and Donnie who was very professional and knowledgeable about the unit they was installing in our home (Trane True Comfort XV18) which we are very happy with. Torri explained the entire install from the beginning to the end, making sure that we were comfortable with the system before he left. I was very impress with the cleanup after the install, we will definitely recommend and used Reliable again.

Excellent. Met with Chris the salesman on Tuesday and had two install crews onsite Thursday. All completed in one day. Craig, Chris, Torri and Donnie were great. Thanks for the positive experience out with the 25 year old systems and in with the new.

The technician decided that both of my AC units needed to be replaced because one was drawing too many amps and the other appeared to have a freon leak. He told me the freon is being discontinued "soon" as the result of new EPA regulations and finding and fixing the leak would be a fools errand if the freon was discontinued. As I am quite familiar with government regulations, I looked up when R-22 refrigerant was to be discontinued. The true date is 1/1/2020, hardly soon. That gives us more than 3 years to find and fix any leak and ensure it is properly sealed before the refrigerant becomes unavailable. A few hundred dollars to find a fix a leak is significantly more economical for me, than the $7,000 they estimated for a new unit. In my opinion, the maintenance department of Reliable Heating and AC is nothing more than an extension of the sales department. Selling new units, rather than providing more economical repair options seems to be priority.

I'd give them an A, I've been happy with them. I just trust them, I think it's because I had years of experience with them. They're polite, they do what they say they are going to do, they show up when they're supposed to show up and I just trust them. I had no complains.

Lawrence Overstreet was the tech that came to perform the maintenance. He was prompt and very professional. He made sure any questions I had were answered and discussed all of the steps he took to validate that the system was running as it should. I have always had great service from Reliable.

Very well, knowledgeable. Appreciated the customer service before and after the actual visit.