Since 1978, Reliable has offered home services with exceptional reliability and customer service. We offer more financing options than any other company, even Comfort as a Service, a hassle free way to get energy-efficient heating and cooling systems, water heaters, water purification even generators for a low monthly payment and all repairs, maintenance even filters are NO additional CHARGE EVER. Reliable takes care of everything. That is an UNBEATABLE LIFETIME WARRANTY.
It went well, Rob Defillipo was my initial contact with Reliable, he gave me the initial quote. He was very professional, knowledgeable and low pressure. After his initial visit I called him many times to refine the quote and he was always prompt and courteous during these interactions. He sized the units correctly and offered two different Trane options and gave quality recommendations on why each was chosen. Rob scheduled the installation & the two man crew was very professional and did an excellent job of installing the units and all duct work as well.
Description of Work: We had our Furnace, AC and all ducts replaced by Reliable heating.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Matt M.
01/2017
1.0
heating & air conditioning/hvac
+ -1 more
I have been a Reliable customer for several years which consisted of their HVAC/Plumbing/Electrical service contract as well as several repairs and replacements. During my latest HVAC inspection, the technician informed me that he condemned/disabled my furnace due to safety concerns and stated that the heat exchanger was rusted through and the furnace would need to be replaced. Of course, he was fully prepared to quote me a new furnace that could be installed the next day. Upon inquiring why this was not noted on previous inspection reports, the tech stated that it was in fact noted and a quote was provided for a replacement unit as a result. I retrieved the reports and asked the tech to point out where it was noted, he proceeded to point out the quote for a replacement unit in the report. There were no notes of such findings and the quote was actually requested by me since I was well aware I had an aging unit and wanted to get a ballpark idea of what the inevitable replacement price would be. Another aspect of this experience that made it suspicious was that instead of showing me said damage, the technician only showed me pictures as my furnace was already reassembled when I was notified that it was unsafe and disabled. This incident occurred prior to a night that was forecast to be in the lower 30s and I had no functioning heat with a sick infant in the home. I called a 2nd company out that same day to verify these findings. The 2nd company proceeded to disassemble my furnace to look for said issue and could find no evidence. The 2nd company also went through my house with a CO meter paying particular attention to the vents while the furnace was on, no elevated CO levels were found. I demanded Reliable refund me for this years’ service contract paid to date as well as the cost of calling a 2nd company out on an emergency visit. Reliable refunded the service contract paid to date only. Considering that the 2nd company (which is a well-known and reputable company) found no issue and deemed my unit safe, I have no choice but to feel like I was being scammed to try to purchase a new unit.
Description of Work: HVAC Inspection
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$240
Response from Reliable Heating & Air Plumbing & Electrical
This is the 3rd review we have responded to. Not only did we refund this customer to make him happy but we stand by our diagnosis that this furnace is compromised. A CO meter reading actual carbon monoxide is the LAST thing you want to have happen in a house with an infant or anybody for that matter. There are three companies in GA that have put their technicians through a VERY rigorous program called Heat Exchanger Experts and we are one of them. Here is the website: [Removed Hyperlink] Here is the original response to this review which was on Google first, then Yelp and now Angie's. All of our technicians have graduated a special heat exchanger diagnostic school that makes them experts in finding and revealing compromised areas of heat exchangers. Only 2 other HVAC companies in Georgia have invested in this program to arm their technicians with this level of knowledge and skill. We are so confident in their skill level that our heat exchanger promise is that if we are wrong, we gladly provide a brand new Trane gas furnace and thermostat at no charge to our customers. No scam. No questions asked. If we condemn a gas furnace and shut it down due to a safety concern, we will show you the crack or split or compromised area and let your other company return to verify the issue. If our tech did make a mistake, we will give you a new furnace immediately at no cost to you. We will also throw in a brand new Trane thermostat at no charge. The new furnace will have a 20 year warranty and will replace your old unit as far as size and be more efficient. The techs don't make this statement lightly since they are ultimately held responsible for the cost of the installed furnace if they made a mistake. A tech has to work two weeks for free to pay for a furnace like this, and they are confident in their diagnosis. We had a tech that made a similar diagnosis a few years ago on two different separate furnaces and he was wrong. The inspection team found no problems with the furnaces and the homeowners got a new Trane furnace and thermostat and this was held against him in his performance review. You qualify for the free furnace program if we are wrong. Please give us a call and let us replace your furnace for free! Your furnace is old and this is a chance to get a brand new Trane unit that will heat your home for the next 20 years totally free. Call me at 404 626-2344 and I will personally arrange to have your furnace replaced under our program. We stand behind our diagnosis and our Heat Exchanger program 100%. Dan Jape-owner Reliable Heating & Air.
Cyril R.
12/2016
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
I had a 23 year old furnace/ac which finally died on November 23rd. Reliable initially visited on November 25th and gave me the bad news. Early on the 28th a sales person visited to discuss my options. By then I had done my "homework' and I had a good idea of my needs and the approximate cost. On Thursday, December 1st, Reliable installed a new furnace and a/c unit. I was impressed with every step of the process, from initial diagnosis through deciding on the new units and the install. I should add that a few days after the installation Reliable returned to clean my ductwork. The two technicians who did the installation (Walter and Garrett) were excellent. My units are pretty big and they arrived between 9 and 10 am and finally finished just after 6 pm - their work was very neat and there was no "clean up" required by me. Since the installation and duct cleaning I have had no issues. I definitely give Reliable 5 stars and would unhesitatingly use them again.
Description of Work: New furnace and air conditioning unit plus duct cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Toni J.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
went very well. havent had any problems
Description of Work: conductor changed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Lori C.
12/2016
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
The technicians were of the highest caliber -- professional, knowledgeable, efficient. Also, they were courteous, punctual, and very careful to not cause any mess or damage to any areas of my house.
Description of Work: Complete installation of new 2 HVAC systems - with gas furnaces, AC units, thermostats, media air cleaners
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Roger W.
12/2016
2.0
water heater repair
+ -1 more
Never received options or response to my question.
Description of Work: Requested quote for two hot waters heaters. Was told I would be given options. When quote came in it was $5,000. When I asked a question via email I never received a response.
Rating Category
Rating out of 5
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$5,000
Lilian F.
12/2016
5.0
air duct cleaning, dryer vent cleaning
+ 0 more
The technician, Josh M., was very professional and did an excellent job. I definitely hire them again.
Description of Work: Duct cleaning and dryer vent cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
steven P.
12/2016
3.0
heating & air conditioning/hvac
+ -1 more
In April they came out to check our AC units and told us they were fine. Two days later, one of the units stopped blowing out cool air. When they returned to check out the problem, they informed us that we had a Freon leak and we needed to spend $500 to replace it, which we did. In October, they came to do the winter checkup. Again, they told us everything was fine. When it finally became cold enough to use our furnaces, one of them stopped working. We called to note the strange coincidences and to have someone evaluate the problem, but they would only consider checking it out by charging us for a service visit.
Description of Work: Updating my earlier review from April, which was given after the initial visit and before we experienced problems. We hired this company for the biannual checkup contract at a cost of $225.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$225
Todd T.
12/2016
4.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
I wasn't too happy with the system that they used. I don't think they got it as clean as they probably should have.
Description of Work: They did air duct cleaning.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$250
Todd T.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
The heater wasn't working so they went up there and checked it. It ended up being a loose wire and he just plugged it back in.
Description of Work: They checked the heater and fixed it.
Rating Category
Rating out of 5
Yes, I recommend this pro
$89
Todd T.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
They wore booties and they were respectful.
Description of Work: I used Reliable Heating & Air Plumbing & Electrical for heating and a/c service. For a/c they just filled up more free on or whatever you call that stuff.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Thomas C.
12/2016
3.0
heating & air conditioning/hvac
+ -1 more
Not well because the first technician did not fix the problem and his actions actually made it worse. The second technician, Sam, fixed the initial break as well as the problem created by the first technician.
Description of Work: Air conditioning hose
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$125
Jon C.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
Very well, got everything done in a timely fashion and cleaned up all debris.
Description of Work: Walter and Clayton installed new HVAC system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Corey or Stacy H.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
I met with a sales rep the next morning and we went over all the options available and also what made sense based on my future needs with eventually replacing our AC unit, cost, financing, etc. Removal and installation of the new unit was done within a few hours. Everyone from service, to sales, to installation was very professional, well informed and sensitive to my budget needs. One day after my maintenance visit and the unexpected news of needing a new furnace, I had a brand new, safe, and working furnace just in time before the next round of colder weather.
Description of Work: Initially hired Reliable for annual mtnc and inspection of my two furnace units. During this servie, it was discovered that my attic unit had a cracked heat exchanger and was leaking an unsafe amount of carbon monoxide. The tech showed me all the issues using a camera as well as the readings and then shut down the system. I had a scheduled appointment with a sales rep at my home the next morning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eunhee S.
12/2016
3.0
electrician
+ -1 more
I think it was a very simple thing to do and they ripped me off on that one. They fixed it, it’s working.
Description of Work: One of the electrical outlets was not working.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$200
Eunhee S.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
Their price is always high, which is why I try to go with a smaller company. They're fine, nothing really extraordinary, they are reliable.
Description of Work: They just did a maintenance check up.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Crystal P.
12/2016
5.0
electrician
+ -1 more
Tyler did a great job, efficient, explained everything in detail.
Description of Work: replace GFCI receptacle, main home panel update, installation breakers in main panel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$883
Crystal P.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
Had two crews come out - Randy & Jesus and Fernando & Shaw. They were awesome. Very professional, very polite, very respectful. The first crew worked on the system in the crawlspace, and the second crew came in a little later to work on the system in the attic. They were completely done in just under 5 hours. I was impressed by this company starting from the first phone call made to set up the appointment. I would definitely recommend them to friends and family. They were competitively priced to other quotes that we received.
Description of Work: Replacement of two 20 year old heating/air systems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles M.
12/2016
5.0
electrician, heating & air conditioning/hvac, plumbing
+ 1 more
We have a service contract with them and we only paid for the filters. We would absolutely use them again.
Description of Work: We use Reliable Heating & Air. They were checking the unit and changing the filters the last time they came out.
Rating Category
Rating out of 5
Yes, I recommend this pro
$150
William M.
11/2016
5.0
heating & air conditioning/hvac
+ -1 more
The two technicians, Fernando and Shaw E, were top shelf guys. They got there on time, keeping us informed of their arrival time, explained their plan in detail and went to work. They were polite, efficient, knowledgable, and approachable.You could tell they new exactly what they were doing. They finished on time and went through the checklist in detail. We will ask for them specifically when we have the other furnace replaced. Thank You Fernando and Shaw and thans Reliable
Description of Work: Installed new furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Robert H.
11/2016
5.0
heating & air conditioning/hvac
+ -1 more
They were on time to get the work done. I would say half of them are in the late 20's to mid 30's. They had a really good attitude, very efficient to get the job done.
Description of Work: It was a complete new HVAC system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Carolynn W.
11/2016
5.0
heating & air conditioning/hvac
+ -1 more
The first time I used them I was impressed with the fact that they gave me a 30 minute window call to let me know the tech was on the way. The tech was always very thorough and professional and I was always pleased with the work.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
June L.
11/2016
5.0
heating & air conditioning/hvac
+ -1 more
What else can I say, WONDERFUL.!! They communicated the issue to me, told me what I had to replace and 2 days later NEW AC.
Description of Work: Installed a new AC Unit at a fabulous price. Everyone from Reliable was awesome. Lee Cook gave us the estimate and the Installers Jamal and Shuaib were so wonderful. They have earned my business forever!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,095
Rose M.
11/2016
1.0
heating & air conditioning/hvac
+ -1 more
The young man was very punctual but said he lost a tool that would enable him to see if my furnace had a crack in it since it was an older model. He proceeded to take the furnace apart but was frustrated because it was taking him so long. He finally did the checks and put everything back together but again was frustrated because the heat pump wouldn't come on. I asked him if he knew why and he said no. He said the heat pump's system was all in order so I may need another service call. In MY frustration I called customer service and told them I felt like this young man did not know what he was doing. He had previously told me he'd been working for reliable 4 yrs. I told the customer service agent that I would have preferred they send someone with a little more experience. I was told that they only send people out for light maintenance and the more seasoned technicians out on more technical issues. My thought on that is that an inexperienced person could break something and then the customer would have to pay more money whereas if a skilled person knew what was going on issues could be resolved right away. He was at our home from 8am until almost 1pm. I surmise that in putting everything back together he misconnected something that caused the heat pump to malfunction. The heat pump was working well the day before .Reliable offered to send another tech out without a service fee, but I'm a little concerned about getting any work done by them . He did replace a part but I think it was not necessary- it was more like what can I find wrong instead of a tune up. $89 furnace tune up cost me $208.32. Shame on you - you are not so reliable after all.
Description of Work: Annual furnace tune up
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
$208.32
Kevin R.
11/2016
5.0
electrician
+ -1 more
Great! Tech showed up on time. He was friendly and professional and the work was super. Would hire again for sure. Also, the company scheduled the work quickly and at a time when I was available. Great company.
Description of Work: It was a simple electrical job I needed done. A junction box needed to be re-attached to the sie of the house
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Service Categories
FAQ
Reliable Heating & Air Plumbing & Electrical is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Reliable Heating & Air Plumbing & Electrical accepts the following forms of payment: Check,Financing Available
No, Reliable Heating & Air Plumbing & Electrical does not offer free project estimates.