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Atlanta Chimney Doctor LLC

Gas Logs, Chimney Sweep, Chimney Caps,

About us

I am Chuck Conner, the owner of Atlanta Chimney Doctor, LLC., "Your Fireplace Specialist". I have been in the fireplace and chimney business for over 25 years. My commitment to you, the homeowner, is outstanding customer service and job quality. I am present at every jobsite and ensure all jobs are completed in a professional and timely manner and to code per NFPA 211 standards as directed by the Chimney Safety Institute of America (CSIA). Every member of my staff is certified by the CSIA. My promise is each customer will receive my total honesty when it comes to your fireplace, chimney, and dryer vent needs; the safety of you and your family come first with us. Our company goal is to have a completely satisfied homeowner that will continue to use Atlanta Chimney Doctor, LLC. for our services in the future. We look forward to the opportunity of serving you. Additional email - info@atlantachimneydoctor.com. Additional phone - (678) 525-7943.

Business highlights

28 years of trusted experience

Services we offer

Chimney Cleaning, Dryer Vent Cleaning, Chimney Inspections, Smoke Problems, Masonry Repair, Fireplace Remodeling, Waterproofing & Repair, Chimney Liner Repair, & Chimney Re-Lining.

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.143 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
7%
3
5%
2
2%
1
23%


Rating CategoryRating out of 5
quality
4.4
value
4.2
professionalism
4.2
responsiveness
4.0
punctuality
4.0
Showing 26-43 of 43 reviews

Luiz O.
10/2016
5.0
chimney sweep
  + -1 more
They did the job clean and Good
Description of Work: Chimney Sweep

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joe S.
08/2016
5.0
chimney sweep, chimney repair, gas logs
  + 1 more
It was great.
Description of Work: Chimney Sweep and inspection. Repair remote on my fireplace and got me some new gas logs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Atlanta Chimney Doctor LLC
Thanks for the opportunity to serve you.

Dale W.
07/2016
4.0
chimney sweep, chimney caps, chimney repair, fireplaces, gas logs
  + 3 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro
$200

Response from Atlanta Chimney Doctor LLC
Thanks for the opportunity to serve you.

william D.
03/2015
1.0
gas logs
  + -1 more
unknown
Description of Work: Went to the "place of business" and it was a residence where the only thing home was the dog. Could not leave a message because the call box was full.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Atlanta Chimney Doctor LLC
Atlanta Chimney Doctor is a small business based at the address listed, we do not have a retail showroom and we perform all work at our customer's locations. Atlanta Chimney Doctor has never done business with you or even spoken with you, therefore how can you justify giving us, meaning Atlanta Chimney Doctor, a bad review? We have an excellent reputation for customer service and the quality of our work is outstanding because as the owner of the company, with over 27 years of experience, the work is done by me personally. We always follow up to make sure customers are satisfied.

Lisa N.
12/2014
2.0
gas logs
  + -1 more
.
Description of Work: Chimney Sweep. I paid 1/2 the deposit on the cap at that initial visit. I'll have to say it went very quickly I questioned how well it could have been cleaned in 15 minutes or less. Chuck's response was this is a $1,000 piece of equipment? They were 2 hours (no call) early on the initial visit. He was supposed to return today 11/10 to repair the firebox and install the chimney cap. I had to call 4 times, email twice, text and fax before he called me back to say he had a flat tire, girl is his office out today and rescheduled me for 11/18. The 2 contact numbers I had was not the number he called from stated it was his direct line? I not feeling good about this company at all right now. So I have not received the follow yet. I may cancel and request my deposit back.....

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0

$1,600

Response from Atlanta Chimney Doctor LLC
After we finished your job you were happy and said you would change your review.Maybe you forgot. Thanks,Chuck

Courtney G.
11/2014
1.0
gas logs
  + -1 more
I was very disappointed. Our first appointment was delayed due to weather, and the next appointment was pushed back a week, so it took me two weeks to have someone come. When the gentleman was on his way, he did not call before arriving, then he got very perturbed about our dogs barking at the door. He said, and quot;This is too uncomfortableand quot; and left. At no time did anyone ask me if we had dogs or ask us to put the dogs away before his arrival. I was upset about the date push back, because I wanted the work done before my husband returned home from a business trip, and then further upset about his lack of service. The female who made and adjusted the appointments was very polite, and friendly, but now I am struggling to find a replacement before I can get my gas logs.
Description of Work: Made the "executive" decision to leave before work was done.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$225

Response from Atlanta Chimney Doctor LLC
This is so untrue. First off we can't control the weather nor can we work in heavy rain. Second we did call you before we came and you said your husband would be home. Third I was greeted at the door by your husband with a 150 pound German Shepherd attack dog growling at me. There was no way I was going to be his chew toy.I asked you to please put the dog up which for some reason I don't understand you had a problem with that. After you put your dog up the whole atmosphere in your home was so negative so I asked you if you wanted me to leave and you said yes. So I left after driving an hour to service your fireplace. In all my 26 years in business I've never had a homeowner that would not put up such a violent dog?

Cathy H.
09/2014
5.0
fireplaces, gas logs
  + 0 more
The service call went great!
Description of Work: During the process of selling a home in September of 2013 I had to have the fireplace serviced. Chuck with Atlanta Chimney Doctor came to the house and made a small repair around the gas line inside the fireplace. He worked around my work schedule to make the repair when it was convenient for me, was punctual and professional. So when it came time to find out what was wrong with the fireplace in my condo I called Atlanta Chimney Doctor. I was set to make an appointment but after explaining the problem to Mr. Conner, he quickly told me there was no reason for him to come to my condo and proceeded to tell me the solution to the problem I was having with an electric starter. I don't know many businesses that would have told me the solution over the phone. In fact, I had made a call to a competitor to check pricing and gave the same reason for my phone call. Instead of giving me he solution over the phone, the receptionist proceeded to tell me what all would need to be done and the high price I would be charged. Given the fact, Chuck Conner gave me the solution over the phone and saved me a service fee I will definitely call him the next time I need my fireplace serviced or repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Tonya R.
06/2014
5.0
gas logs
  + -1 more
unknown
Description of Work: Converted our gas fireplace into a dual wood burning one. They also cleaned chimney and provided a full inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Joshua K.
12/2013
5.0
chimney sweep, fireplaces, gas logs
  + 1 more
After inspection we discussed our options - we could change from gas back to wood or upgrade our existing gas logs to newer and better logs that would heat the room more. Work was done quickly, cleanly and with attention to detail, we couldn't be happier with the experience or the end result.
Description of Work: Called them out to check out fireplace of our new home to insure it was safe to use.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$921

Benjamin R.
05/2013
5.0
chimney sweep, chimney repair
  + 0 more
Chuck came and inspected the chimney and suggested the repairs needed. He did the repair in a timely manor as well as inspected our roof for any problems. Thanks for the great service Chuck.
Description of Work: Inspected and repaired wood burning stove chimney.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Atlanta Chimney Doctor LLC
Thank you for the opportunity to serve you.

Joseph J.
01/2011
5.0
gas logs
  + -1 more
I was very pleased with the job. I was going to go with a fancier system with a remote control, but then he told us that the condensers on those were more prone to break up and advised us to go with a simpler system and we did go with it and we are pleased. It is very easy to use. I spent $900 on that job. The guy who came out was very down to earth. He talked me through the whole problem and did not push the product. He showed me the options and he was good. He was here when he said he was going to be.
Description of Work: I used Atlanta Chimney Doctor LLC in November of last year to replace gas logs in my fire place.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Paula Y.
11/2008
5.0
chimney sweep, fireplaces
  + 0 more
After looking at my system, Chuck told me that I did not need the chimney swept. He adjusted the agreed upon price to reflect that. He was very informative and knowledgeable. He gave thorough instructions on how to properly work the gas fireplace so that I would not have any problems.
Description of Work: Requested service, inspection and chimney sweep.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$189

Sylvia & Ian H.
11/2008
5.0
chimney sweep, fireplaces
  + 0 more
They were a little bit late, but they called to notify me. They were very thorough, informative and very professional.
Description of Work: They changed my fireplace from a gas to a wood burning fire place. They replaced the starter and cleaned out the chimney.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$479

DIANE L.
03/2008
5.0
fireplaces
  + -1 more
Fantastic.
Description of Work: I got educated on the difference between a wood burning fireplace, gas fireplace, and a wood fireplace with a gas starter. The owner was very knowledgeable and really took time to explain everything to me. He had great ideas on how to upgrade or finish off the exterior of the marble work. When we go to upgrade or to switch everything to either a gas or wood fireplace - I'm calling him.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen C.
03/2008
5.0
chimney sweep, gas logs
  + 0 more
Through miscommunication over the phone they had ended up quoting me the wrong price on the work. It was lower than what the normal cost would be. When they found out I had received the lower price they told me they would honor it since that was what I was told. They showed up on time to do the work. When I came home after they had done the work the only way I could tell they had been out was by the new gas logs. They followed up several times after the work was done. We would definitely use them again and would also recommend them.
Description of Work: They came out to do an inspection and clean. It was all clean so they didn't have to do anything. They found out that the chimney box was cracked. They told us we could replace it with gas logs which is what we ended up having them do that day since he had them on the truck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

CINDY B.
05/2007
5.0
chimney sweep, chimney caps, chimney repair, gas logs
  + 2 more
Job 1 Mr. Conner used dropped clothes in front of the fireplace to keep soot off carpet and furniture. He used a high quality vacuum system with a HEPA filter. After the cleaning, he did a video inspection of the chimney and I could even look at the video screen to see everything. It was pretty cool. Job 2 Mr. Conner did a chimney sweep and video inspection and found the fireplace in good condition for gas logs. He installed gas logs and replaced my gas valve that had a small leak. Job 3 Mr. Conner did a chimney sweep and inspection on my home in Atlanta. During the inspection, he found problems with the brick motor joints and crown. He recommended the chimney saver system, repaired the crown with crown coat, and fabricated and installed a masonry cap.
Description of Work: Job 1 Chimney Sweep and video inspection. ($199) Job 2 Installed RH Peterson real fire gas logs and new valve. ($650) Job 3 Chimney sweep, inspection, chimney saver water repellent system, crown repair and new masonry cap. ($1500)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,349

CINDY B.
05/2007
5.0
chimney caps, chimney repair
  + 0 more
I was very satisfied with Mr. Conner’s work. He was dependable and provided 1st class service. Best pricing after checking around.
Description of Work: Mr. Conner removed an old rusted pan, installed a new pan and shroud.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Response from Atlanta Chimney Doctor LLC
.

CINDY B.
07/2006
5.0
chimney sweep, chimney caps, chimney repair
  + 1 more
Excellent and extremely knowledgeable. He was on time when he for when he scheduled the appointment. He made two trips to Savannah to complete the job. I gave Mr. Conner a $400 tip because of the outstanding service he provided when everyone else failed. I previously had scheduled contractors from this area and they never showed up to the appointments. It's a small business, but the personal service cannot be beaten.
Description of Work: Chuck Conner did work for me in the past when I lived in the Atlanta area. I purchased a home in Savannah and the fireplace was in bad shape. I couldn't find a qualified person in Savannah that I trusted to fix the fireplace. I called Mr. Conner and explained the situation. He drove down from Atlanta and cleaned and did a video inspection of the chimney. He found the flu liner was cracked and unsafe for use. The chimney was deteriorating from water damage. Mr. Conner realigned my chimney, repaired the crown on the chimney, installed a chimney cap and applied a chimney saver water repellent system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,200
    • 1
    • 2(current)

Contact information

3008 Jiles Rd, Kennesaw, GA 30144

http://www.atlantachimneydoctor.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Gas Logs,
Chimney Sweep,
Chimney Caps,
Chimney Repair,
Fireplaces,
Dryer Vent Cleaning,
Animal Removal,
Water & Smoke Damage

FAQ

Atlanta Chimney Doctor LLC is currently rated 4.1 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Atlanta Chimney Doctor LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Atlanta Chimney Doctor LLC does not offer free project estimates.
Yes, Atlanta Chimney Doctor LLC offers eco-friendly accreditations.
Yes, Atlanta Chimney Doctor LLC offers a 10% senior discount.
No, Atlanta Chimney Doctor LLC does not offer emergency services.
Yes, Atlanta Chimney Doctor LLC offers warranties.
Atlanta Chimney Doctor LLC offers the following services: Chimney Cleaning, Dryer Vent Cleaning, Chimney Inspections, Smoke Problems, Masonry Repair, Fireplace Remodeling, Waterproofing & Repair, Chimney Liner Repair, & Chimney Re-Lining.

Contact information

3008 Jiles Rd, Kennesaw, GA 30144

http://www.atlantachimneydoctor.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM