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Magic Dusters Cleaning Service

House Cleaning, Home and Garage Organization

About us

We are located just outside of holly springs area and have been in business over 15 years.

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Housecleaning.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

3.577 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
29%
4
6%
3
3%
2
5%
1
57%


Rating CategoryRating out of 5
quality
4.1
value
4.3
professionalism
3.6
responsiveness
3.6
punctuality
3.5
Showing 26-50 of 77 reviews

Matt P.
06/2016
1.0
house cleaning
  + -1 more
unknown
Description of Work: I purchased a cleaning deal from this group and they contacted me at first after that i received no communication. i have attempted to contact them through Angie's List, email directly and left messages on the phone. No return calls or messages. This company is the worst.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Mose C.
05/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5

Lisa S.
12/2015
1.0
house cleaning
  + -1 more
unknown
Description of Work: I emailed and called to set up service. No reply or response. Poor customer service.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Ruth T.
12/2015
3.0
house cleaning
  + -1 more
Work was not performed.
Description of Work: Work was not performed.
Rating CategoryRating out of 5
$99

David N.
11/2015
1.0
house cleaning
  + -1 more
No response.
Description of Work: No luck on the telephone. All msgs are full.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$149

Jeanne R.
11/2015
1.0
house cleaning
  + -1 more
See above
Description of Work: I did not use them but they are the same people that scammed me before under the name Magic Dusters. They just changed their name and had the same offer. They have the same address. Under the previous name, they were a no show and never responded to voice mail or emails. I lost my money. The previous named business, Magic Dusters, has terrible review. Last time I checked they were over 50% F's.
Rating CategoryRating out of 5

John W.
07/2015
1.0
house cleaning
  + -1 more
Scheduled service for 9:30-10:00am, by 1pm no one had showed I emailed them thru AL. They responded saying there was a mixup, they would be out the next day to perform service. I emailed asking them to call for a future date as the next day was unavailable, they emailed back stating they would call. That never happened so I decided not to pursue any further.
Description of Work: Nothing, they never showed up.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$69

Deborah H.
07/2015
5.0
house cleaning
  + -1 more
They did a very very thorough job. My house is the cleanest it has been in a long time. Both the ladies that came were nice and stayed on top of things. I can't say enough about them they are just great.
Description of Work: I purchased a Big Deal for $69 for 4 Hours of Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Charles H.
07/2015
1.0
house cleaning
  + -1 more
We had rescheduled once, which the provider readily agreed to given what they said was a heavy schedule. On the reschedule date, the day we planned on having guests, they never showed up. Numerous attempts at contacting them and leaving voice-mails were unsuccessful. They never returned our call and never showed up. My wife wound up having to add this to an already full day in preparation for our event, so you can imagine our frustration and dissatisfaction. It's been over two weeks, and still no one has contacted us. Any company that won't return calls or offer any explanation as to why they failed to provide agreed to services is not professional and can't be trusted. I would discourage anyone who is considering this outfit from engaging them.
Description of Work: Absolutely nothing.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Raj S.
07/2015
1.0
house cleaning
  + -1 more
I had an appointment scheduled for 9:30am this morning and no one showed up .This was after a bad experience i had where i was put on a waiting list 2 weeks back and no one bothered to get back to me and inform that they were not going to make it .I finally called them up and was scheduled for today morning but no one came out .When i called the lady apologized and told me that i was supposed to be informed if they were going to be late .She will check and get back but SHE NEVER DID. THIS IS RIDICULOUSLY BAD SERVICE . I don't know how these companies make it to angies list .My faith in Angies list is going bleak .I called them up and they were trying to sell me another provider .I did't want to start from scratch again so i asked them to reach out to this company and see if they are willing to come out else i want my money back .I don't have any more patient for these companies and this is absolutely my last attempt Thanks Raj
Description of Work: Did not show up for scheduled appointment and no call was made .I called to complained and was told that they would check and get back but no one did .

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$70

Silke S.
07/2015
5.0
house cleaning
  + -1 more
It went wonderfully. They did a great job.
Description of Work: They cleaned both bathrooms and the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.99

Michelle W.
07/2015
5.0
house cleaning
  + -1 more
It went very well and I was pleased with service.
Description of Work: The cleaning provided met my needs. They did everything they could and worked hard to get it done in the allotted time. They were courteous. They let me know that they were running a bit late, but did not let that impact the cleaning they did for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Mike S.
07/2015
5.0
house cleaning
  + -1 more
Everything looks good and I would use them again.
Description of Work: Cleaned the house. General cleaning, vacuum, and mopping. They cleaned off the granite counter tops and dusted the furniture. They also cleaned the bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Beverly A. H.
07/2015
4.0
home & garage organization, house cleaning
  + 0 more
They were supposed to show up around 9 or 10 am. They did call and told me they were going to be late. They finally showed up around 2 pm. Don't expect them to move everything out of the garage like the ad says because it is two women doing the job. There is no way they could move everything out of the garage.
Description of Work: They didn't move everything out. They part they did work on looks okay. It looks better than it did before.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0

$99

Carolyn M.
07/2015
5.0
house cleaning
  + -1 more
They are located 2 hours away from me so it took them a long time to get to my house. They were quite late due to traffic. When they arrived, they went right to work. They (there were two ladies) were very efficient, even wiping down the walls. I was fully satisfied with the work they did.
Description of Work: cleaned my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$39

Joe M.
06/2015
1.0
house cleaning
  + -1 more
I purchased 4 hours cleaning on Angie's List for $69. Becky called a couple days after to schedule an appointment to clean. Appointment was set for June 26. I set my schedule around to make sure I was here when they were supposed to be. My wife was out of town for a couple of weeks and due back that weekend. So I wanted to have the house professionally cleaned before she returned. Well Magic Dusters was a no show. I called that morning to confirm, but no answer and straight to VM. So now no cleaning service and no time to schedule a different one.
Description of Work: Nothing. How can I rate how good they clean when they never show up?

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$69

TRACY J.
06/2015
1.0
house cleaning
  + -1 more
Horrible. They never showed. They did not call. I have arranged my schedule for their work to be done.
Description of Work: This was a horrible experience. Rearrange my schedule for them to come, They did not show, nor did they call. I called them four times and they still have not called me back. This company should not be in business.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Magic Dusters Cleaning Service
HELLO [Removed Member Name] WE ARE SO SORRY FOR ANY INCONVIENCE WE MAY HAVE CAUSED YOU ME AND MY SISTER HAD AN EMERGENCY WITH OUR MOM AND HAD TO LEAVE AND WE PUT SOMEONE ELSE IN CHARGE AND I GUESS SHE GOT TO OVER WHELMED MOMS FUNERAL IS SUNDAY AT 3 WE WILL BE BACK AT WORK ON MONDAY AND I WILL GIVE YOU call again we are so sorry

Debra L.
06/2015
1.0
house cleaning
  + -1 more
The provider never called or showed up. I have left five messages; two emails and three calls.
Description of Work: Nothing

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

$69

Response from Magic Dusters Cleaning Service
hello [Member Name Removed] I am so sorry tiffany never called or rescheduled with you me and mary had an emergency with our mom and we just couldn't get back we put someone else in charge and I guess she got to overwhelemed and didn't want to disturb us either way that is no excuse for bad business moms funeral is sunday so we will be back at office on Monday and we will give you a call again we are so sorry

Audra F.
06/2015
1.0
house cleaning
  + -1 more
Signed up for a special cleaning service for 4 hours at $69.99. Sent email with dates of availability to have service done and never heard anything from company on scheduling. Called several times and phone went straight to voice mail. Finally, she answered the phone and scheduled me for an appointment. Appointment was scheduled for 6/22/2015. However, the provider was a now show no call....Tried calling customer several times to find out what was going on and she never answered the phone. Very unprofessional and I would never deal with this company again!!!
Description of Work: Nothing!!! No show -No Call....

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0

$69.99

Debra P.
06/2015
5.0
house cleaning
  + -1 more
They did a good job, but were about an hour and a half late, plus didn't clean dark mold out of a tub. Other than that, everything was clean, they cleaned off cobwebs, and vacuumed the floors. Looked a lot better after they were there than before they got there!
Description of Work: Cleaned an empty basement apartment.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$89

Response from Magic Dusters Cleaning Service
THANK YOU [member name removed] YOU HAVE A LOVELY BASEMENT SORRY WE COULDNT GET ALL OF THE MOLD OUT

Raj G.
06/2015
3.0
house cleaning
  + -1 more
It took many phone calls/emails to schedule service. Eventually I had to call Angie's List and on a three way call, they responded. On the day they were scheduled, they did not show up. They had an emergency so we had to schedule for the next day. When the next day arrived, they were 30 minutes late. I was showing them around and was mentioning that I know that I paid for 4 hours but if they finish well before, I am fine with it. Well, guess what - 4 hours means 2 people so only 2 hours!! Read the fine print. At At 2 hours, they tell me that if they were to finish, I would need to pay extra. There weren't any linens to change and the house was clear (not clean) however, they still were not finished and I now have to clean my kitchen because they took off all the pans from the stove (thinking they would get to it) and now I have to clean after the service left. Not my idea of getting the house cleaned. NEVER AGAIN.
Description of Work: Supposed to clean house

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$75

melvin B.
06/2015
5.0
house cleaning
  + -1 more
they clean my house for 4 hrs.
Description of Work: house clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Jill S.
06/2015
5.0
house cleaning
  + -1 more
Great! The ladies who came to the house were fast and did a great job.
Description of Work: Cleaned our house - 4hr package

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$69

MARY E.
05/2015
5.0
house cleaning
  + -1 more
THEY ALWAYS DO A GREAT JOB HAVE NEVER HAD ANY PROBLEMS WITH THEM WE BEEN USING THIS CLEANING SERVICE FOR ABOUT 3 YEARS WE HAD BEEN THREW SEVERAL SERVICES UNTIL WE FOUND THE ONE THAT WE LIKED AND DID EXACTLY WHAT THEY ADVERTISED WE ARE VERY VERY HAPPY WITH THIS COMPANY
Description of Work: CLEANED MY HOUSE

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Magic Dusters Cleaning Service
THANK YOU MRS (member name removed) WE LOVE TO COME CLEAN AND VISIT WITH YOUR DOG LOL SHE IS SO PRECIOUS WE REALY APPRECIATE THE GOOD REVIEWS IT MAKE ME AND THE CREW FILL GOOD TO KNOW WE ARE KEEPING OUR CUSTOMERS HAPPY

TAMMY C.
05/2015
5.0
house cleaning
  + -1 more
MAGIC DUSTERS CLEANING HAS BEEN CLEANING MY HOUSE FOR OVER 10 YEARS AND WE HAVE NEVER HAD A PROBLEM THEY ARE ALWAYS VERY PROFESSIONAL AND DO AN ABOVE AND BEYOND SERVICE .THEY EVEN WALK MY MOMS DOG WHEN THEY COME MY MOM IS SICK AND BED RIDDEN
Description of Work: DEEP CLEANED MY HOUSE

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Magic Dusters Cleaning Service
THANK YOU MRS (member name removed) WE REALY ENJOY CLEANING FOR PEOPLE AND HOPE WE KKEP DOING A GGOD JOB FOR YOU THANK YOU SO MUCH FOR THE GOOD REVIEW IT REALY MEANS A LOT TO ME AND THE CREWS TO GET A THANK YOU OR TIP EVERY NOW AND AGAIN LOL

Contact information

840 Rabbit Hill Rd, Holly Springs, GA 30114


Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Home and Garage Organization

FAQ

Magic Dusters Cleaning Service is currently rated 3.5 overall out of 5.

Sunday: 12:00 AM - 11:30 PM

Monday: 12:00 AM - 11:30 PM

Tuesday: 12:00 AM - 11:30 PM

Wednesday: 12:00 AM - 11:30 PM

Thursday: 12:00 AM - 11:30 PM

Friday: 12:00 AM - 11:30 PM

Saturday: 12:00 AM - 11:30 PM

Magic Dusters Cleaning Service accepts the following forms of payment: Check
Yes, Magic Dusters Cleaning Service offers free project estimates.
No, Magic Dusters Cleaning Service does not offer eco-friendly accreditations.
No, Magic Dusters Cleaning Service does not offer a senior discount.
Yes, Magic Dusters Cleaning Service offers emergency services.
No, Magic Dusters Cleaning Service does not offer warranties.
Magic Dusters Cleaning Service offers the following services: Housecleaning.

Contact information

840 Rabbit Hill Rd, Holly Springs, GA 30114


Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM