Magic Dusters Cleaning Service

All I can say is that this experience has been incredible. Reading other reviews, I am not the first customer that this provider has stood up. I am seeking a refund of my purchase from Angie's List. I made a Big Deal purchase on 7/6/2015 for garage clean-up. The provider sent me a message on 7/6/2015 stating they would follow up on my purchase but never did. I followed up with the provider again on 12/26/2015 and then again on 1/30/2016 regarding the purchase. When reviewing my purchases, I just discovered that the Big Deal expired 1/2/2016 but again, the provider has not contacted me at all to schedule since the purchase.

The provider never showed up for the appointment. I tried to call, but the number was disconnected. I emailed the provider through Angie's list, asking if they were coming. Several hours later I got a message asking for my phone number saying they'd call me. I sent my phone number, but never received a call, so my wife had to take a day off of work to spend cleaning our house in preparation for the event we were having the next day. The day after the appointment, I ended up getting a phone call from them asking if I wanted to reschedule, which I declined, since a) it was too late, and b) we'd already done the cleaning. Very poor experience.

Having just relocated to Georgia, I made an appointment two weeks in advance to have my home thoroughly cleaned as I had family flying in to stay with us and see our new home and I wanted everything to look beautiful. The services were paid for in advance. The company never showed up for the appointment nor did they call. I have left many voicemail messages and sent emails as well, none have ever been responded to. Now their phone is not accepting incoming calls. While I do realize that emergencies happen, I was left having to not only clean the house by myself with only a few hours before my family arrived but also having to cook as well. Needless to say, my day was extremely stressed by all of this and I am $149 poorer! I am filing for a refund and hope no one else experiences what I did.

Nothing. They never contacted me and after several attempts to contact them, I never reached them even after leaving several messages.

I purchase an 8 hour cleaning service on October 1, 2015, spoke to a representative approx two days later and she scheduled an appointment for future service. Starting November 1, 2015, I left several messages by telephone and sent emails to confirm scheduled service. Since Dust Master Cleaning Service refused to respond to correspondences, I contacted a representative at Angies List and requested a refund. The representative was helpful with a full refund and assisted with the purchase of another cleaning service.

Terrible! I expected the company to arrive approx 9 am depending on traffic from their location. I ended up doing the project myself at the last minute before my 60th Bday Pty at my home.

After several messages sent back and forth, I was told that they had been in a wreck and would call me in by Friday. Friday came and went and there wasn't a call. So, unfortunately, I had to cancel the service that I had ordered and request a refund. I ordered it on October 13th and there nothing had been scheduled yet by the 26th.

Prompt, hard working, the best!!!!

It went ok. Nothing spectacular yet, it wasn't bad at all.

They never responded to my request to contact me.

I purchased a daily deal for 4 hours of cleaning on. 10/12/2015. The company wrote me immediately and said they would call to set up an appointment. I never heard back. i called them several times and left messages. I also emailed them twice. Eventually I received an email saying that the owner had been in a car accident and was in the process of getting a new phone. I told them thanks for the update. I waited another couple weeks and still no contact. I eventually gave up and am requesting Angie's list for a refund. I hate giving bad reviews, and I know unforeseen circumstances happen. Still, the professional thing would be to shoot me an email explaining their situation. My guess is the company is overwhelmed by the number of appointments recently booked through the daily deal.

The only communication I ever received from this business is the following message, which was in reply to my original contact: Dear Dust Master Cleaning Service, I just purchased a service from your company. Please review the details below and respond within 2 business days to schedule the service. Dust Master Cleaning Service 10/14/2015: THANK U FOR UR PURCHASE WE WILL BE IN TOUCH TO GET U SET UP HAVE A GREAT DAY sean xxxxxx 10/14/2015: Sounds good. Thanks! ---------- Obviously I never heard from them again. I waited at over a full business week before writing this complaint. My first purchase on Angie's List is a total bust. I was already suspicious about the professionalism of someone who responds to a business inquiry using all caps and 'words' such as "u / ur".

This company did not show up on the scheduled date. When I tried to contact them, their voice-mail was full. I called all day to no avail. I sent text and email. I NEVER received a return call, text or email. They took the money and ran. The service had to be paid ahead of time through Angie's List. Do Not pay for services ahead of time through Angie's List!

When the company finally called me back, they were to check their availability and come ASAP. I never heard from them again. I did leave a message to days later, still no response.

Never even returned my calls and never showed up.

DUST MASTERS HAS BEEN CLEANING MY HOME FOR OVER 4 YEARS WE LOVE THEM THEY ALWAYS DO A GREAT JOB THEY NOT ONLY CLEAN MY HOUSE BUT MY SISTERS AND MY SISTER IN LAWS TOO

NO o SERVICE RECEIVED... pRE-PAID $99. How doo I get my refund? .

Horrible. I bought it as a Big Deal so paid in advance. Not such a big deal. Total frustration. The price would have been good had they performed their service.

No show, no call. Took money though. Do not call this company. I want my money back Angie!

Wish I knew! They never showed and never contacted me.

dust masters has cleaned for me for about 3 months now they always do a good job

Horrible customer service. Provider never contact me to schedule service. Place phone calls that went to a voice mail. Then voice mail became full. Could not leave a message. Provider never returned my call. Cancelled the service, requested and received refund.

This firm made 2 appointments to clean my house and no-showed - twice. I was unable to reach them because their mailbox is always full and they never answer their phone. This is not a reliable supplier for Angie's List to use so steer clear of them. I would have paid a little more to have a company that I could count on.

They were eager to please and did a good job.

Rescheduled several times for their convenience. I was very accommodating since I am retired and can adjust my schedule easily. This last try they actually called the morning of the appointment saying that they would arrive in the afternoon. After that, no call/no show. I have tried to work with them, but that doesn't appear to be possible. I can't rate the quality is of their work since I have not seen it. Maybe they didn't want the job after all, but I would have preferred them being up front about it instead of wasting my time and theirs. I don't plan to engage with them again.