Response from Wind River Environmental
Dear [member name removed], I am disappointed to read your review about our company. I have done some research and found out some information about the work that you needed to have done. On or around Dec 30, 2013 you called in for a field line estimate. We proceeded to call the Paulding County Environmental Health Department to request a drawing of your septic system and a copy of the soil test. I am not sure what day it was, but Lee went out looked at your property to work up a quote. I spoke with Lee and he remember that another company had quoted you to add onto your existing system. Lee looked into that option and did not think that that would be an option due to the poor soils on your lot. He did think that there would be enough room to put in a pump system and 195' up on the hill in your back yard as long as you had enough property up there. Lee remembered speaking with you or leaving a message inquiring exactly where the property lines were on the hill to make sure that there would be enough room up there to get the system in. He did not recall hearing back from you. If you called back with that information, I am sorry that we did not get back with you. Over the last 18 years we have always tried to take care of our customers and potential customers and follow up with them. I do remember that it was rather busy in Jan with the weather issues, freezing temps and snow. I do know that we did make at least 2 trips to your home, emailed a quote on Jan 15, 2014 and spoke with you or left a message with you a time or two. It appears that somewhere we dropped the ball on your job and for that I am sorry. We would appreciate the opportunity to serve you again in the future if the opportunity arises. Sincerely, Chris Batchelor President Skyline Plumbing and Septic, Inc