Matts Exteriors

It did not turn out well. There was repairs, I had 1 week that I needed them to remediate and there were missing shingles across. They're very polite and professional. They came exactly at the time they said they would and I was able to get an appointment quickly when I needed it. They did the job that asked them to do. I did not have the weekend longer and the work was professional. I'm happy with the work.

After getting a few quotes using Angie's list to narrow down roof replacement businesses, I went with Matt's for the following reason. I had his company do a minor roof repair a few years ago and he was very professional then. With a small job done very well, he earned my trust then. I knew he would do the same for a bigger job. The prices quoted for this roof replacement were within range of my budget (maybe a few hundred dollars more from Matt's) versus some other companies - hence the B. However I need to qualify that as a little more expensive but DEFINITELY worth it after the completion of the project. I understood that my timing was a bit off when I started the process since it was around the beginning of summer and naturally roofers are quite busy. So I had to wait to be scheduled a week or two after he came over to check my house. That was the only "glitch" in my plan as I wanted it done right away. But then after that everything was a breeze. They ordered the materials, told me the materials will be there the day before installation, asked me to reserve a two car space for the materials and the dumpster and that's it. I got scheduled, they said they will finish in a day and they did. The dumpster was left but after calling them to remind them to take it back, they did on the same day of the call. Matt came over after a few days later to inspect the completed project and fixed/replaced a few things. All in all, a stress free project from my perspective. I just wish all contractors in Georgia are as professional as his company! I will not mind paying a bit more for excellent workmanship and less stress (on little details and missed/conflicting schedules, etc). With me, there was none of that with this company.

Problem was solved; solution explained; work done promptly, and professionally. We will use Matt's sevices in the future.

Good. He came on time, he surveyed the roof, he gave me a complete list of needed repairs

Went well. They came and looked at the job within a few day. He gave me a start date of the following week. I had to be out of town, but my husband was in town. They did not show up on the day specified, but they did come and fix the problem the next day. Overall, we have had no further problems, so I am satisfied with the job.

Quick professional service... didn't try to hard sell me a new roof. This home is one of several rentals I own and manage in the Douglasville area. These guys will get my business in the Atlanta area.

The repair tech arrived on a Saturday and after I explained the problem he looked on the roof and found some shingles that were pulling away from the roof, a popped nail and in addition two exhaust vent tubes that were likely to fail very soon. I told him to repair all of them. The next evening a storm came through and it was obvious he did not fix the leak. I was in their office on Monday morning and told them that the repair did not work and they said they would contact the tech and he would come back out to my house. I received a call from him late that afternoon and he said that due to expected rain he did not want to be on the roof for the next couple of days. I placed towels in the attic under the leak and waited on his call. I called him on Friday afternoon and he was out at my house by 5PM. I showed him the leak in the attic and he worked on the valley on the roof for well over an hour and said he found several potential sources of the leak in that area. He finished the job and cleaned up the area and since it was a recall since the original repair did not fix the problem there was no charge. It has rained on two occasions since then and the leak as been repaired. I liked the fact they responded and fixed the leak at no additional charge. I would recommend them and will use them again in the future.

The service was good. They came and did the job, and got through with it; that was about it. They were very efficient. I compared their prices and theirs was about average. So in this industry, the prices were about normal. The quality of the finished product was good. Their responsiveness was good too.

very good experience

This was a big project........large roof area with numerous angles, steep pitches and 22 years old. We had a chronic leak during heavy rain which was getting worse. Matt's bid was by far the most comprehensive and also several thousand dollars less than the others. Communication with Matt and the office was great.......always a same day call back if they didn't answer on the first try. All aspects of the project were perfectly coordinated.....supply delivery, dumpster drop-off and pick-up. The crew showed up at 7am and worked for three days( as planned) only stopping for lunch and lack of daylight!! They did an excellent job of protecting plants, shrubs, and the pool. The clean-up was spectacular. I believe we have found a grand total of three nails, two of which were on the bottom of the pool. Virtually no debris. The new roof looks wonderful. We had a massive downpour the day after the project was complete. NO MORE LEAK. I cannot think of one thing that could have been done better.

They explained exactly what they said they were going to do, and they did a wonderful job! It was done so professionally, they were also honest and we appreciated this! We were so happy with them and it was a wonderful experience! My husband got some extra things done from them as well and he's as happy as can be and is telling everyone about them!

Matt came out gave a have estimate, his crew was on time, worked professionally and cleaned every scran of rash before leaving. They even screen raw big major oven the drive way ad hown.

The problem was partlly fixed after the initial service. Matt and his team are very responsive when I called back in. Now, after a few rains I'm sure he fixed everything!

Had water leaking around the chimney in my home. They came out and gave an estimate. We scheduled the work, the arrived on time and completed the work in less time than estimated and the price was the same as the estimate. Their employees were polite, professional and cleaned up the mess prior to leaving. I would use them again and very pleased with their service. Several had rains since the repair and no leaks. Extremely pleased with their service and quality!

they arrived when they were suppose to. The guys worked very hard and done a great job. it has been about 2 months and alot of rain. the new gutters are preforming perfectly.

We called Matt's Roofing to inspect our roof after a terrific hail storm. We were visited by Shawn for a roof inspection. He informed us it was trashed. We next contacted the insurance company who inspected it and agreed.Shawn gave us a price which seemed to be in line and we gave them the go ahead. Several days later the roofers showed up and had the job done in one day. There were a couple of minor glitches along the way but Dustin made sure everything was completed and we were totally satisfied. The work quality was great. We are very happy with Matt's and would recommend them to anyone.

After a night of heavy rain, it appeared there may be a leak from part of the roof. I called Matt's on a Friday at noon and they scheduled a person to come out and look at the roof area on Saturday morning. The roofer arrived and checked the area where the possible leak was coming from. He even tried to duplicate the leak with a hose while on a ladder but was unable to find the leak source. I decided to continue monitoring the roof area during more rain to see if the roof was a problem or possibly the window seal area instead. We agreed this was the best thing since it was newly discovered. I will use Matt's in the future.

He looked and saw that we had damage. He saw some hail damage. He checked and said everything was fine.

Old roof was removed. Decking repaired and new architectural shingles installed. New vents were installed as well. Aluminum screens were placed on all gutters. Quality of the work was excellent. There was good attention to detail. Vent pipes were painted to match roof. Clean up was well done as well.

I had someone come out to determine what was causing the leak in my living room and to give an estimate for repairing the problem. They sent someone out the very next day and I received an estimate which included 3 separate repairs. I was told that I would be contacted in the next couple of days to set up a date/time for the repairs. After a few days of not hearing from them, I called them. They said that the reason why they hadn't called me was because someone had to come out to measure the top of the chimney for the new chimney cap (as if I should have known this). I asked when they would be coming out to measure and they couldn't give me anything definite. A few days later I was called to say that the guy was coming out to measure the chimney and they could now set up a time for the work. The first available date was two weeks out. On the day they were scheduled to come out they called at 5:30 pm to say they couldn't come out that day due to the chimney cap that they ordered being the wrong size. Again they couldn't give me an exact date of when they would be coming back out. The next day I pulled up in my driveway to find them there. I had not received a call to let me know they were coming. The work I requested was completed. They appeared to do a good job. Had I known that it would take 25 days from the time that I had called them to the time that they actually came out to do the work I had requested, I may have called someone else. Their communication with me in general was lacking.

Made the repairs and cleaned up very well after the job was complete.

Prompt, response, firm estimate, no hidden fees, pure work when promised, we are repeat customers.

They checked both including wood and shingles and nailed down any nails.

This is the second time we have used Matt's Roofing & Gutters Inc., so we'll be sticking with them. I felt that they did a good job and showed up when they said they would. Their price seemed reasonable. Our roof has got some years on it, and I knew that Matt's Roofing did patching and weren't going to try to sell us a new roof. They have a lady who answers the phone who is very prompt. She returns calls - we did some scheduling because it was important for me to be here, and she took the time to make some follow-up calls for when that was going to work out. She took the time to just confirm an appointment, but they are conscientious enough to make sure everything was alright to go, so I thought that was just fine. I think we've had a couple of different people come out to the house, but they seem to be fine.

The quotation and scheduling process was very professional. The quote was provided and scheduled for a couple of weeks later. The first morning no one came. I called only to find out that they had run into some trouble on another project and would need to reschedule to Thursday of that week between 9 and 10. Ten O'clock came and went and at about 10:45 they called to unfortunately let me know that it would need to be Friday. One person arrived to do the work on Friday morning. Dustin was excellent. He communicated well, let us know what he was doing, and provided some recommendations on other repairs that we needed to be aware of. The quoted work was completed and we were very happy with the results. We have recommended Matt's to a couple of friends, but unfortunately qualified the comments with the issues in scheduling. A couple of exercise classes were cancelled due to the changes. I would use Matt's again due to the professionalism and workmanship tied to the work.