COMCAST

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Description of Work: Cable service.

Description of Work: Rewired cable in house that was old

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Description of Work: added a cable box and changed service to two owners

Description of Work: Comcast's failures are well known. The service failed to complete a booked installation. Once I double checked, the new representative was better but I lost a week in having service. In addition, they default to using their email rather than a personal one. As such billing and other useful contact is hindered until one goes into their system. I called in December, was put on hold for more than 30 minutes, put into a system that claimed I would be called back. That failed. The online chat finally worked. The Internet service works, but the company's customer service leaves much to be desired. I'd use other services but they lack the speed of the connection.

Description of Work: I was using Comcast in Sandy Springs however I don't think that makes a difference. I set up an appt. to have tech come out and install basic cable package and wireless internet quoted at $29.99 per month. I bought a brand new modem prior so I wouldn't have to lease. Tech showed up and first issue was his pants were illfitting and he wore a bunch of stuff on his belt so I had to look at about 5 inches of his bare rear end the entire time he was in my house. Then he proceeded to hook up the cable part. He had to keep going back to the van to get different receivers as none would work. They were all different shapes/sizes. One he tried was a huge metal box about 1ft x 1.5 to 2 ft and it would never fit on top of a TV. He finally got one to work (not the huge one thank God) and told me they are all refurbished pieces of crap. You never get a new one although you are a new customer paying to have new service installed. Then he went on to the internet. He had opened the box with my new router but then told me it was my rounter so I would have to hook it up? I was paying almost $50 for an installation fee for what? I had to get my 16 yo daughter to help me and we had to read the directions, hook the router to the computer, locate the network, find the passcode etc. So she was subjected to his nasty rear end as well. He then called into Comcast to activate the wireless but it wouldn't work. He kept telling us we needed to do things that we weren't sure how to do, and so we had to keep reading the router instructions as he would say "it's your router, you figure it out" Finally after being subjected to his bad attitude and his bare rear end for over 4.5 hours I told him to forget it and get out. As he was packing up he called the office and bad mouthed us to whomever he spoke with, and then proceeded to make rude comments to us while getting his stuff together. I tried to call my current provider (whom I hadn't cut off yet thank God) and see if they could come close to matching that price. They couldn't so I decided to see if Comcast could remedy the situation. After several phone calls involving "pick a number" h*** and hours on hold, I tried emailing the supposed top dog listed on the website. After several emails and apologies someone finally called me this past Friday and apologized and said he could send someone out to set it up correctly. So he 3way called their customer service to set up a new install. However I was told by that person that the package I wanted 6 days prior was now at $59.99 from $29.99. I was shocked - I ordered it when it was that price, I was home to have it installed when it was that price and they sent an incompetent person then it took a whole week to actually get to talk to a person regarding the experience. I spent at least 10 to 12 hours of my time over that week dealing with it. Now they want to penalize me. Needless to say I didn't have them come back and I won't ever. I bought a new Smart TV and an antennea and will create my own "basic package" with local and Netfiix/Hulu etc. I'll save thousands.

Description of Work: Installed internet service only. No tv or telephone.

Description of Work: Comcast provides a great product, but not a great value. They also promote self-install and self-repairs by charging for service calls. i

Description of Work: Collected Comcast equipment from me that they should have collected when I switched to another provider in January and tried to bill me for keeping.

Description of Work: calibrate and adjust incoming service for cable tv and internet service. comcast service center initiated while monitoring quality of received service line. three technicians completed a thorough evaluation of service. well pleased overall.

Description of Work: They nickle and dime you to death. Have to pay for lots of channels i will never watch.

Description of Work: Install internet connection.

Description of Work: I use Comcast for my cable and internet services.

Description of Work: We use Comcast for our cable, internet, and phone services. We have been using them for about 8 months.

Description of Work: They provide my internet service.

Description of Work: I not longer use Comcast.

Description of Work: Comcast provides me with internet and cable television.

Description of Work: On the 31st January I had some trouble with my internet and I had Comcast to fix it for me.

Description of Work: I have my phone service with them. I have unlimited long distance, am able to access voice messages over the internet, have caller id, call forwarding, call waiting and call blocking.

Description of Work: I have their digital package that includes high definition tv.

Description of Work: I have my internet service with them.