COMCAST

The cable kind of goes in and out sometimes. The workers that came out were fine.

Poor service, continual outages, very hard to get hold of customer service, very poor responsiveness, not calling back, when transferring to 2nd level support calls were put on 40 minutes of hold and then dropped.

The installer was lovely. However, both the cable and internet were spotty, reception was poor, and kept dropping out. Very annoying when you work from home and have voiceover IP, calls kept dropping. We canceled, and they tried to bill us for services even though they had offered a 100% money back guarantee, took us a month of back and forth to get the charges removed. Also, they kept sending us e-mails to a comcast account that we no longer had. We went back to Uverse.

Internet now working ok but slow Comcast now charging for home data usage but no documentation available.comcast software not working.

If there were any other option for media service in my area, I would use it. They are overpriced, yet they raise my rates every few months. I then have to call into their overseas call center and ask them to lower my bills. Try returning a modem to them sometime - that involves a 45 minute wait at their creepy coffee-bar looking service center.

Comcast customer service is basically useless when I have an outage like this. I have worked in the computer industry for 30 years, so I have some experience troubleshooting technical problems. When I told them that my internet and cable both went out at the same time, they wanted to talk me through a series of steps for troubleshooting the modem. The modem has no impact on the cable tv, so with both services going out together, the problem obviously was not the modem. It took me about 15 minutes of arguing with the customer service rep before she could grasp that. Then she wanted me to reset everything and check for loose connections, etc. My modem is plugged into one jack, and the cable box is plugged into another, so again that doesn't explain everything going out at the same time. This was obviously something preventing the signal from getting to my house, but she could not grasp that concept. Next, she decided that they would have to send a tech to my house to troubleshoot. They wouldn't be able to get a tech here until this afternoon, and there was no willingness to even consider the possibility of a problem on their end until the tech had been here. As has typically been the case in the past, my internet and cable suddenly came back on before the tech got here. This proves that nothing was wrong on my end, and sending a tech before considering any other cause was a complete waste of time. Basically, I received no useful assistance from them whatsoever. Every time I call them, I get this run around, and I just end up losing my temper and raising my blood pressure. This process of going through troubleshooting steps that don't even fit the problem, then having to wait for a tech to come out and verify that the problem is not on my end, is completely unacceptable. I work from home a lot, so I rely on my internet connection to do my job. With their level of customer service, it's usually at least the next day before they can get a tech out here in any case. Meanwhile, I can't work. They need to have customer service reps who can use some logic to narrow down the problem instead of working off the same checklist for every problem. My experience has been so bad that I am looking into other options for both my cable and internet service. I would recommend to anyone that Comcast be their last resort for any service that they offer. They have a terrible reputation nationwide, and it's very much deserved in my opinion. They won't change until they start to lose significant business due to these issues. Frankly, I don't understand how they stay in business like this.

It took a while but it was fine. The Tv works fine. It was a free service.

I recently moved from one house to another only about a mile away. Miraculously, the promotion that I was getting a the old house ended exactly when I moved to my new location. I spent over an hour on the phone with the customer no-service rep and then his supervisor to get put on a promotion that was similar to the last one. I was not asking for any more or less than what I had before. Both the rep and the supervisor were extremely argumentative. Comcast also billed me a tech visit and a "2 product install" even though all the technician did was hook up the cable at the street to my home. He did not install anything. I hooked up my own TV and cable modem. $80 for them to do basically nothing!!!

My internet works fine but I feel like I'm paying way too much.

I pay a monthly maintenance fee and assumed that upgrading the cable box I had to one that would allow my new TV to operate normally would be included. The technician came and swapped out the box with no mention of a charge. When I later got the $40 bill for the Tech to swap out the box I was very upset at Comcast. I have just recently discovered that Comcast supports Al Sharpton and his efforts to divide the white and black citizens of our nation that resulted in the murder of two NY policemen recently. I will change to other Cable TV providers when I get the first chance.

When they first came out to repair the problem they checked a lot of our wiring and amplifiers. The tech claimed he replaced the main cable to the house with a larger and more efficient cable. It turns out he did not. The next day we had the same kind of problems where we could not see a picture or hear the sound intermittently. We had to go out of town and none of our favorite programs recorded where you could see them. When we got home Comcast sent two techs out and they finally fixed the problem. They took a number of amplifiers out and replaced them with a better one outside. They also replaced the cable to our house with a much stronger one like the first tech claimed he had done. Our service has been satisfactory ever since. Normally when we have had problems over a period of time Comcast has offered to credit our account and has given us some free premium channels for a time in appreciation of our being without service for a time. This time I had to argue with customer service to even get some partial credit for the lost service and there was no interest in offering anything for the 2 week loss of service. We will change our cable service when we get a competitor.

I lose a day of work waiting on Comcast and we have no install. When I called Georganne in customer service she advised that we did not need additional local smoke detectors, and that "The techs were probably lying to get out of work. I have now lost confidence in the system. I would avoid Xfinity for this service.

This was a very stressful, time-consuming service. I had an interminable telephone call with a representative whose accent I could barely understand - one of several with the same issue over the next three weeks. We finally got the plan worked out and set a date for service installation. I was out of town when the tech (a conract company) came to install. He hardly spoke a single word and my wife was intimidated. Upon my return, I found that only two of the three TV connections were installed. The Internet and the telephone were not working. I spent about four hours on the phone being transferred from one representative to another, trying reboot and other tests without success. Finally, they agreed to send a tech out and scheduled that for eight days later. In the meantime, no service except two of the TV connections. When he arrived, the tech acted like it was his first time there and disparaged the first service. Well, my wife said it was the same guy as the first time. Surprise, he had no success. After repeating the telephone call game, we finally got a tech who corrected the original problems and got everything working - two an done-half weeks after the original visit. One of teh representatives had told me to call back when the system was working to get a credit. I called and had a terrible time getting teh rep to even consider a credit, even though my seven or eight hours of phone tme must have been documented - right? Well she agreed to credit our account a whopping $24.00 off our $119.00 monthly service. Well, I was so thrilled I told her to forget it.

Provided access to disability resource for Comcast. Re-established connection externally without having to send a technician. Sensitive to disability related needs!

I use COMCAST as my internet provider. On approximately October 1 I received a letter from COMCAST informing me that they upgraded my service and in order to take advantage of this I would need to upgrade my modem. I was given two choices, either lease a new modem from COMCAST or purchase a new one myself. I was provided with a link to modems that were compatable with my service. I chose to purchase my own modem and bought one that was on their list. After installing the new modem I attempted to activate the modem on line through my account on the COMCAST website. It was at this point that things got extremely ugly. After logging on to my account and following the instructions to activate the modem I got a message that I couldn't activate the modem due to "retail blocking" and I was referred to a chat site or 1-800 number. I first attempted to resolve the situation via the chat site. After 10 minutes or so of "chatting" with a representative, I was told that they couldn't resolve my problem and that I would have to resort to the 1-800 number. After calling the 1-800 number, and waiting on hold for 30 minutes, I had to talk with three different individuals. Each individual required me to provide my 16-character account number. This process took 90 minutes. I actually had to plug in my cell phone to ensure that I wouldn't lose power while waiting for someone. Finally we were able to achieve activation of the new modem. To add insult to injury, I just received my COMCAST bill, and found that they charted me $39.95 for a "technician visit" and $60.00 for a "3 product install". Also, I recently checked out my local COMCAST service center (Grayson, Georgia) in an attempt to return my old modem. When I got there early on a Saturday afternoon, it looked like the Department of Motor Vehicles! There were at least 75 unhappy people in a serpentine line waiting for help. If you're a COMCAST customer and need "service", be wary. Be very wary.

I called and they refreshed to house so service worked

Great. The internet service is fast and I have only experienced two very short down times. The cable HD picture is very clear with numerous choices. The phone service is as clear if not clearer than the phone service from the phone company at a much lower monthly cost. We have been very satisfied with the actual service although when we had to switch out a box because we upgraded to a HD tv, we had to take the box back to a location with a long wait and uninformed representatives.

Showed up promtly, analyzed the problem and replace an outdated modem with a new one and took out an extra spliter that was causing interference. In and out in less than one hour.

The first part was fine. But I did not ask for the cable line to be replaced. That took a lot more time and my internet was down for a while and I was trying to work from home which put me behind on my schedule. Then they did not bury the cable for a week and I had to delay cutting grass for fear of cutting the cable in two.

Service was changed smoothly. They delivered the new box seamlessly. In general, they have mediocre service. This was a good moment for comcast.

I had a DVR that was not working properly. I called customer service and they gave me the address of the service center that I could take it to. The line was long but I did receive an upgraded model that also matched my entertainment center. The staff was friendly even with yelling customers.

They were on time, very friendly and helpful. Did the job right

This was yet another call regarding the same issue we've been questioning for many months. Finally got the promised credit applied to our account, an additional credit was not available, even though promised to us, so the rep offered complimentary PPV coupons to equal the amount of the non-available credit that was previously offered. That will satisfy the credit requirement and was appreciated.

Service and understanding any problems is an issue, but this is the same with any provider. Hands Down though, the X1 platform is simply the greatest.

I had to go through the hoops of comcast because I need the service. I hang up if I don't understand the rep then call back. It would be great if I had another option for cable, internet and home phone service that was reasonably priced with good service.