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Empire Heating & Air Conditioning

Heating and Air Conditioning

About us

Empire Heating and Air Conditioning, Inc. was founded in 1985 and is an independent dealer for American Standard, Amana, Daikin, Bradford White and many more product lines. We solve heating, cooling, water heating and indoor air quality problems for our customers. Our technicians have earned the Angie's List Super Service Award 15 times. Our main office is located in Decatur, Georgia with a satellite office in Cumming, Georgia to serve the greater north Atlanta area. We service, install, and repair all makes and models of heating and air conditioning equipment including ductless systems and heat pumps. To maintain our high standards, all of our senior technicians are NATE certified. Together, our team has more than 200 years heating and air conditioning experience. Empire performs background checks, random drug tests and even personality profiles along with continuous customer service training to ensure you have a pleasant and worry-free experience. We are active in the contracting community and participate with the Air Conditioning Contractors of America, Conditioned Air Association of Georgia, MAACA, ASHRAE and other professional organizations to stay on top of the issues that concern you. Services are priced by the job so you don't have to watch the clock when our technicians are completing the services you need. Additional phone 404-294-0900.

Business highlights

40 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Service, Sales & Installation - Heating & Air Conditioning Systems. Planned Maintenance Programs - Residential & Commercial. Indoor Air Quality Testing & Solutions.

Services we don't offer

Well Installation

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7862 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
9%
3
4%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 826-850 of 862 reviews

Lori A.
05/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They were supposed to check the system for gas leaks. The tenant had a gas leak as soon as she moved in which was a few weeks later.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$55

Response from Empire Heating & Air Conditioning
Thank you for taking the time to review. I did pull the history here from last year and found that we had performed two $55 Angie's List Special furnace inspections for the price of one. I didn't see any notes about testing the gas lines for leaks although we would notice a leak at the furnace itself in the process of inspection. We do have Electronic Combustible Gas Leak Detectors that we use to check house piping for leaks. We are glad to provide this service at any time. To check all the piping in a home is not part of our furnace tune up although if our technician suspected a leak we would definitely recommend this service.

Anastasiya D.
05/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I bought a Big Deal from them for a furnace inspection and tune-up.
Rating CategoryRating out of 5

Response from Empire Heating & Air Conditioning
Thank you for taking the time to review. I have not had the opportunity to check on the details of this service but will in short order and follow up.

NANETTE C.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Empire Heating & Air Conditioning
Thank you for taking the time to review

Ramnath C.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for your review

Jonathon N.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Mr Cutty was professional and very knowledgeable

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Empire Heating & Air Conditioning
Thank you so much for your review. Cutty will enjoy having this posted for our next Monday service meeting.

Jill S.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for taking the time to review

Brittny S.
03/2014
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5

Response from Empire Heating & Air Conditioning
Thank you for posting

Brad B.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post.

Keiko R.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you

Brad B.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Empire Heating & Air Conditioning
Thank you for taking the time to review!

Alvia B.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They repaired the furnace for my parents and correct poor workmanship performed by the previous individual.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post your review.

Woodrow G.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for your review. It is a nice ray of sunshine on such a rainy day in Georgia. I really appreciate your taking the time out of your day to post.

ALEX S.
02/2014
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: HVAC Tune up and inspection.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Empire Heating & Air Conditioning
Thank you for your review.

Michael C.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Empire Heating & Air Conditioning
Thank you.

Hal F.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Empire Heating & Air Conditioning
Thank you for taking the time to review.

MAXINE D.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$79

Response from Empire Heating & Air Conditioning
Thank you for your review

VALERIE W.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for posting!

Dean B.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post a review

Charles G.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for your review.

RON H.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
It was very good.
Description of Work: I purchased a Big Deal for a/c tune-up & inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Empire Heating & Air Conditioning
Thank you for your review.

Bromley D.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: AC tuneup. Went great. The service technician was prompt, courteous, and efficient. The staff at the home office were wonderful and able to answer all of my questions. I will definitely call Empire again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you

robert O.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
Meet expectations
Description of Work: Inspect A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post.

Mourougane N.
08/2013
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: they came for service; but the parts to be used in the service was overpriced! So did not use their service.
Rating CategoryRating out of 5

Beverly K.
07/2013
5.0
air duct cleaning
  + -1 more
They were great!
Description of Work: They came out and inspected my air ducts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thanks you for choosing Empire!

CHIP D.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
Excellent, prompt service.
Description of Work: Annual spring inspection of both A/C units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Empire Heating & Air Conditioning
Thank You

Contact information

783 DeKalb Industrial Way, Decatur, GA 30033

http://empirehvac.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
CN006599
Trade License Locale
GA
Trade License Authority
Georgia Construction Industry Licensing Board
Trade License Expiration
11/30/2021

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Empire Heating & Air Conditioning is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Empire Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Empire Heating & Air Conditioning offers free project estimates.
Yes, Empire Heating & Air Conditioning offers eco-friendly accreditations.
No, Empire Heating & Air Conditioning does not offer a senior discount.
Yes, Empire Heating & Air Conditioning offers emergency services.
Yes, Empire Heating & Air Conditioning offers warranties.
Empire Heating & Air Conditioning offers the following services: Service, Sales & Installation - Heating & Air Conditioning Systems. Planned Maintenance Programs - Residential & Commercial. Indoor Air Quality Testing & Solutions.
Well Installation

Contact information

783 DeKalb Industrial Way, Decatur, GA 30033

http://empirehvac.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 12:00 PM