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Empire Heating & Air Conditioning

Heating and Air Conditioning

About us

Empire Heating and Air Conditioning, Inc. was founded in 1985 and is an independent dealer for American Standard, Amana, Daikin, Bradford White and many more product lines. We solve heating, cooling, water heating and indoor air quality problems for our customers. Our technicians have earned the Angie's List Super Service Award 15 times. Our main office is located in Decatur, Georgia with a satellite office in Cumming, Georgia to serve the greater north Atlanta area. We service, install, and repair all makes and models of heating and air conditioning equipment including ductless systems and heat pumps. To maintain our high standards, all of our senior technicians are NATE certified. Together, our team has more than 200 years heating and air conditioning experience. Empire performs background checks, random drug tests and even personality profiles along with continuous customer service training to ensure you have a pleasant and worry-free experience. We are active in the contracting community and participate with the Air Conditioning Contractors of America, Conditioned Air Association of Georgia, MAACA, ASHRAE and other professional organizations to stay on top of the issues that concern you. Services are priced by the job so you don't have to watch the clock when our technicians are completing the services you need. Additional phone 404-294-0900.

Business highlights

40 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Service, Sales & Installation - Heating & Air Conditioning Systems. Planned Maintenance Programs - Residential & Commercial. Indoor Air Quality Testing & Solutions.

Services we don't offer

Well Installation

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7862 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
9%
3
4%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 751-775 of 862 reviews

Sudhir B.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Empire Heating & Air Conditioning
Thank you for taking the time to review our service. We appreciate your business.

Wm.Jefferson B.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The technician examined the AC compressors. One needed coolant, which he added. He suggested that I purchase a service agreement, which I did. Doing so saved me money up front and will prolong the life of the HVAC system. He was extremely professional and courteous, arriving on time, explaining everything he did before doing it. I was definitely impressed and would recommend this company without reservation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Empire Heating & Air Conditioning
We really appreciate you taking the time to post a review, thank you.

W. Ruth P.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: check furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$50

Response from Empire Heating & Air Conditioning
thank you for posting a review.

Ann P.
06/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Repaired non-functioning air conditioning unit. Another provider had advised us that we needed a new system. Not so - Empire diagnosed and made the repair which was fairly simple! Hooray for them. When our maintenance contract expires with old company we are going with Empire - even their maintenance contract on our three systems is more economical.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for taking the time to review. I glad we were able to get your system in good order.

christopher L.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post a review, we look forward to serving you.

Rodney H.
05/2015
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Not sure the service was even provided. I had another contractor come behind Empire who not only ran a service check but fixed the issue. AC running fine now. Empire wanted to charge hundred on dollars for repairs I didn't need.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$60

Response from Empire Heating & Air Conditioning
Your service record indicates we visited your site last fall, performed maintenance, replaced a filter and found a defective thermostat that would not make on the heating circuit. I do appreciate your taking the time to post a review and wish you all the best with your future service work.

Craig T.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post a review. we look forward to serving you in the future.

Cameron S.
05/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked foe a leak in the cooling system. Tech was very hard to deal with.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
5.0

$400

Response from Empire Heating & Air Conditioning
I'm not able to locate a service record for you based on the name or address of the Angie's List profile so I'm not able to verify who and what was done for you. I do know refrigerant leaks are a pain and there are many options based on the size and location of the leak. The situation can be compounded by not being able to quote a repair until the leak is actually located. Some are easy and inexpensive to repair while others may cost more than is reasonable to spend on an older unit. Please get in touch and I ensure you we will get your issues resolved.

Darren G.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked both units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post a review.

Narendra D.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for posting

Jennifer G.
05/2015
3.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$55

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post a review. I look forward to working with you in the future.

Roy S.
04/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post a review. Our records indicate the technician completed an inspection of two heating systems and replaced filters in each unit spending just shy of an hour on site. There were no notable issues with the equipment.

Thomas H.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for posting.

Dana M.
04/2015
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
unknown
Description of Work: New water heater, fixed kitchen faucet and pipes. Could not fix garbage disposal. It had seen its last day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Empire Heating & Air Conditioning
Thank you for posting a review

Amita S.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were easy to schedule.
Description of Work: They did the furnace inspection and tune-up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Empire Heating & Air Conditioning
Thank you for taking the time to review

Patrick L.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$259

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post.

Paul P.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Had HVAC completely replaced. The old one was in the crawl space under house, and the new one was installed in the attic. Overall, I'm very pleased with Empire and would absolutely recommend them. | |I will point out an excellent customer experience. My old furnace was completely dead, and It was very very cold. They went out of their way to get the heat up and running as quickly as possible, even going above and beyond a normal work day. They never promised this, they just knew how cold it was in the house, they took the initiative, and it was a real delight for them to offer and deliver. We slept soundly in a warm bedroom the night before they came out to finish adding the AC to the system. It's little things like that that makes a business exceptional! | |Oh.. and one another delight, they had some materials left over from another job and used them to cover up the gas line up the side of the house. Again, another surprise and great customer experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Empire Heating & Air Conditioning
Thank you so much for taking the time to post and elaborating on the efforts I guy put into their work!

Steve K.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Furnaces and water heater installation | |A+++

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Empire Heating & Air Conditioning
Thank you for posting!

Frankie S.
03/2015
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: changed the filter, and told me the condition of furnace. Expressed with technican quote to have all replaced. Have not heard from Empire and would not use company. In fact probably will not use Angies list again. |
Rating CategoryRating out of 5

Response from Empire Heating & Air Conditioning
Please accept my apologies. I do see in your service history where the service technician provided an inspection and noted several issues of concern. I also see where a follow up was booked as well. I am concerned to hear you were not contacted properly and will be in touch immediately. Again, please do accept my apologies on behalf of Angie's List as well our company.

Jason C.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you for posting.

JJ S.
03/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Replace motor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post a review.

ALTHEA B.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They took care of me and I appreciate Empire. They know this business inside and out!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Empire Heating & Air Conditioning
Thank you so much for the compliment. I appreciate your your business and look forward to serving you. Martin Hoover

David S.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post a review!

CHRISTOPHER B.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
It went fine.
Description of Work: I purchased a Deal with this company for A/C tune up and inspection. They performed a tune up on the A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Empire Heating & Air Conditioning
Thank you for posting.

Richard P.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$450

Response from Empire Heating & Air Conditioning
Thank you for taking the time to post!

Contact information

783 DeKalb Industrial Way, Decatur, GA 30033

http://empirehvac.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
CN006599
Trade License Locale
GA
Trade License Authority
Georgia Construction Industry Licensing Board
Trade License Expiration
11/30/2021

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Empire Heating & Air Conditioning is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Empire Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Empire Heating & Air Conditioning offers free project estimates.
Yes, Empire Heating & Air Conditioning offers eco-friendly accreditations.
No, Empire Heating & Air Conditioning does not offer a senior discount.
Yes, Empire Heating & Air Conditioning offers emergency services.
Yes, Empire Heating & Air Conditioning offers warranties.
Empire Heating & Air Conditioning offers the following services: Service, Sales & Installation - Heating & Air Conditioning Systems. Planned Maintenance Programs - Residential & Commercial. Indoor Air Quality Testing & Solutions.
Well Installation

Contact information

783 DeKalb Industrial Way, Decatur, GA 30033

http://empirehvac.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 12:00 PM