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Empire Heating & Air Conditioning

4.7(
862
)

Heating and Air Conditioning

About us

Empire Heating and Air Conditioning, Inc. was founded in 1985 and is an independent dealer for American Standard, Amana, Daikin, Bradford White and many more product lines. We solve heating, cooling, water heating and indoor air quality problems for our customers. Our technicians have earned the Angie's List Super Service Award 15 times. Our main office is located in Decatur, Georgia with a satellite office in Cumming, Georgia to serve the greater north Atlanta area. We service, install, and repair all makes and models of heating and air conditioning equipment including ductless systems and heat pumps. To maintain our high standards, all of our senior technicians are NATE certified. Together, our team has more than 200 years heating and air conditioning experience. Empire performs background checks, random drug tests and even personality profiles along with continuous customer service training to ensure you have a pleasant and worry-free experience. We are active in the contracting community and participate with the Air Conditioning Contractors of America, Conditioned Air Association of Georgia, MAACA, ASHRAE and other professional organizations to stay on top of the issues that concern you. Services are priced by the job so you don't have to watch the clock when our technicians are completing the services you need. Additional phone 404-294-0900.

Business highlights

40 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Service, Sales & Installation - Heating & Air Conditioning Systems. Planned Maintenance Programs - Residential & Commercial. Indoor Air Quality Testing & Solutions.

Services we don't offer

Well Installation

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7862 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
9%
3
4%
2
2%
1
2%
Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Write a review
Showing 676-700 of 862 reviews
Nathan P.
12/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked system. Did not fix the humidity problem.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
$95
Response from Empire Heating & Air Conditioning
This is an interesting case. Our technician was there for the first time at the site and found the actual humidity to be acceptable in the home while the thermostat was reading 80% relative humidity. Much to high for comfort. He did notice that the area behind the thermostat was open to the wall cavity and sealed simply with paper to prevent the thermostat from reading the humidity in the wall cavity as opposed to the conditioned space. The technician marked the call slip as customer would monitor. We would be more than happy to return if this situation is continuing as it is a possibility that the sensor in the thermostat is in fact defective. Please feel free to call us anytime at 404-294-0900 if you would like us to continue with getting to the bottom of this problem for you.
Angie M.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Inspected three furnace units, changed filters
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Response from Empire Heating & Air Conditioning
Thank you.
Tanya L.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: After Empire Heating checked my furnace it was discovered that I needed a new Furnace. They handled my dilemma with the most professionalism that I have ever experienced in a long time.....Chris Adolph took me through all the steps and even helped me in deciding on financing..I really appreciated their service I would recommend them to anyone with HVAC issues. They were awesome.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Response from Empire Heating & Air Conditioning
Thank you for posting and mentioning Chris Adolph.
LEE B.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
went well.
Description of Work: The technician checked & performed annual service for our furnace making sure it would provide heat throughout the upcoming winter.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$154
Response from Empire Heating & Air Conditioning
Thank you
Rushil N.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Empire Heating & Air Conditioning
Thank you for posting a review.
Lois F.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$55
Response from Empire Heating & Air Conditioning
Thank you for posting.
Andrew P.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
Great!
Description of Work: Annual service check on the HVAC systems.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Response from Empire Heating & Air Conditioning
Thank you
Sue S.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
a
Description of Work: a
Rating CategoryRating out of 5
value
5.0
Yes, I recommend this pro
$69
Response from Empire Heating & Air Conditioning
Thank you.
Bryant G.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Empire Heating & Air Conditioning
Thank you
Jamie H.
11/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: There recommendations were going to cost us more money than we intended. Another company came in and explained the process and educated us on the problem which allowed us to save $2,000. They are a good company, as a consumer, I needed additional information to make the best decision.
Rating CategoryRating out of 5
quality
3.0
punctuality
5.0
Response from Empire Heating & Air Conditioning
Thank you for posting. Please accept my apologies and be assured I will review the service history to see how we might perform better in the future.
Sharon M.
11/2015
3.0
water heater repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$69
Response from Empire Heating & Air Conditioning
Thank you for posting.
Kelsey K.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Empire Heating & Air Conditioning
Thank you for posting.
Hsiang-Jer T.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They came out to fixed my AC and was able to repair it in a timely manner.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Response from Empire Heating & Air Conditioning
Thank you.
Utpal P.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Empire Heating & Air Conditioning
Thank you for posting a review.
Peggy D.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The Technician was on time. He provided excellent and thorough service. He also provided some very helpful information about the unit and how to obtain warranty information from the manufacturer.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Empire Heating & Air Conditioning
Thank you for posting.
Janet P.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cutty, the service technician, was extremely professional and honest. He was thorough with the Fall inspection and explained a lot of things regarding my heating unit. I will definitely call Empire Heating and Air Conditioning, LLC for my Spring/Summer air conditioning inspection and will also buy their maintenance plan at that time.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Empire Heating & Air Conditioning
Thank you for taking the time to post and noting Cutty as your technician. He is a great guy and we are proud to have him on our team.
Anthony P.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I purchased a deal for a furnace inspection and tune-up. It went well.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Empire Heating & Air Conditioning
Thank you
April C.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$69
Response from Empire Heating & Air Conditioning
Thank you for posting.
Judy M.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Empire Heating & Air Conditioning
Thank you for taking the time to post a review.
Mark R.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Empire Heating & Air Conditioning
Thank you.
nina A.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
everything is OK.
Description of Work: air conditioner +heating unit
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$4,000
Response from Empire Heating & Air Conditioning
Thank you for posting a review.
Karen W.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced central heat unit. Excellent job.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from Empire Heating & Air Conditioning
Thank you for taking the time to post a review.
Tenita G.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$55
Response from Empire Heating & Air Conditioning
Thank you
Shana D.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from Empire Heating & Air Conditioning
Thank you for posting a review.
Sun B.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
Professional and honest
Description of Work: Seasonal inspection and filter change
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Response from Empire Heating & Air Conditioning
Thank you for posting.

Contact information

783 DeKalb Industrial Way, Decatur, GA 30033

http://empirehvac.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
CN006599
Trade License Locale
GA
Trade License Authority
Georgia Construction Industry Licensing Board
Trade License Expiration
11/30/2021
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning

FAQ

Empire Heating & Air Conditioning is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Empire Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Empire Heating & Air Conditioning offers free project estimates.
Yes, Empire Heating & Air Conditioning offers eco-friendly accreditations.
No, Empire Heating & Air Conditioning does not offer a senior discount.
Yes, Empire Heating & Air Conditioning offers emergency services.
Yes, Empire Heating & Air Conditioning offers warranties.
Empire Heating & Air Conditioning offers the following services: Service, Sales & Installation - Heating & Air Conditioning Systems. Planned Maintenance Programs - Residential & Commercial. Indoor Air Quality Testing & Solutions.
Well Installation

Contact information

783 DeKalb Industrial Way, Decatur, GA 30033

http://empirehvac.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 12:00 PM