Empire Heating & Air Conditioning

Very professional and knowledgeable about my equipment. Pointed out some errors made by original installers.

The installer (Keith and Dell) was on time, and we were very pleased with their work. They removed and disposed of old equipment and left the area clean. I would recommend Empire to my family and friends.

The representative was very nice and informative. He arrived at the appointment on time, and seemed to do a thorough job assessing the house and my needs. In the end his estimate was higher than the rest of the estimates I received, which is why I went with another company.

Empire was very helpful on the phone when I explained my problem and unusual situation. They came out and gave me an estimate in a very timely manner. I give them credit just for that, as my installation was going to be a bit out of the ordinary, but they came out anyway. I did end up getting two other estimates, and they were the second least expensive company. Although I did end up getting the installation from another company, I did appreciate them coming out, and I suspect that their work would be acceptable.

Great combination of price, quality and service. The salesperson, Robert Owen, was on time, diligent and easy to deal with. When a piece was missing that needed to be installed, he promptly brought it to the site himself so that the work would not be held up. One small communication problem caused a several day delay in the connection of the gas to the furnace, but this was not an issue since it was 90 degrees outside. Overall, I was very satisfied and would recommend them to anyone.

Great service. They were very courteous and quick. I will use it again.

The technician was actually ahead of schedule, which was fine by me. Service was $90 first unit and 80 for the second. Freon was 62 for the first pound and 18 thereafter. They accepted the Angie's List $20 off coupon. Felt they were little pricey, but work was perfomed to satisfaction.

The Empire repair man came when they had promised and did the work efficiently. I was surprised by the increase in the price of the Freon, for which they charged $62. For the first pound and $18. For each subsequent pound (a 30 percent increase in price since the beginning of the summer), but I checked the web and found that Freon prices everywhere are skyrocketing. The repairman recommended a new system, which was reasonable since ours was 23 years old. We had Empire give us a bid, but we went with another company because Empire's least expensive option was considerably higher than the company that we decided to use. I will submit a report later on that company.

Billy came out to check our A/C for 2 problems, not cooling properly upstairs and we thought the fan was out of balance due to a bad vibration in the room above the unit. He immediately knew what the problem was. The contractor had left a piece of paper near the fan and it got caught up in the fan. He then checked our outside unit and discovered that the unit was over heating and causing the upstairs unit to shut down. He ordered the part and returned to install it. The guy who came out before we called Empire wanted to charge us $300 to put pads under the unit and sell us a service contract. We are so very pleased with Billy and Empire. Billy was straight forward, very knowledgeable and a really nice guy. We were so impressed that we now have a service contract which, by the way, was not pushed on us.

Even though we called during a heat wave, Empire was very responsive in getting to us that very day. They were super courteous, and their technician correctly diagnosed our problem. Our unit is under warranty, and it was determined that we should call our contracted service company to make the repair. That company, which we have paid annually for 4 years to service our furnace and a/c, had put us off for 6 days, and when they did arrive, they couldn't find the problem. I showed them the information that the Empire technician left behind and these clowns then fixed the unit, following the Empire recommendations.

Not the cheapest, but definitely the most professional and knowledgeable of the 5 companies I checked out. Work was done in March and so far, except for one issue that was that was promptly resolved the system has worked great through the HOT summer so far. There is still one unresolved issue with a rebate, will report back on that.

Empire was excellent. I called them on Monday, July 14 and Comfort Advisor Chris arrived at the appointed time on Wednesday. He was very professional, did not attempt to oversell and provided the unit brand I requested. Plus, he was just plain nice. He inspected the old system before we selected the unit I purchased. He arranged for a Friday installation, as it was very hot at the time. The installer arrived on time and completed the work in the time frame promised. I would not hesitate to call Empire again and recommend them with enthusiasm. In fact, I plan to transfer my service contract to Empire when my present one expires.

Our air conditioner broke on Friday before Memorial Day weekend. We called Empire, and they agreed to come out the following morning (Saturday of a holiday weekend), for $180. The service tech was puntual and very polite. He did his work quickly and kept us informed of everything he was checking. He then had to order a part (the control board) from the manufacturer and came back the following Saturday to install it at no extra charge, because we were unable to meet him during the week. We were very pleased with the work done, and although the price was high, control boards are expensive. We would definitely use them again.

Though initially the appointment was set up in the wrong time-slot for the day, they quickly remedied, and the technician showed up on schedule. He was very professional and performed his job well.

Very good. The rep was soft spoken and reasonable, also polite.

We were satisfied. The charge for the service call was $78. (as compared to $99.00) at Estes, and the cost of the freon was $40. The technician arrived when the company said he would, and Empire was able to get to us almost a week earlier than Estes would have. The technician merely added freon. He made a strong pitch for our buying a new system, but that's understandable since ours is 23 years old, original equipment.

Very satisfied with service from the phone rep to the tech. Really appreciated the time the tech took to explain the air conditioning system and how it worked. As the new owner of an older property with an old system, I also appreciated the techs recommendations on maintenance and realistic projections on the system's remaining life span.

I called another HVAC tech. They put 6 pounds of freon in. They said the leak was probably getting worse, but the freon may last until next year. I called and spoke to the owner of Empire. After a very short and quick conversation, they returned my servicing fee of $75

I had hired this company to come in and inspect my two furnace units. He had taped up some holes on my units that my home inspector recommended that was waisting energy in my attic. Replaced the filters that needed to be and filled the freon level to the recommended levels. Just a reminder, if scheduling online, call back sometime if you don't hear from them. I ran into a problem that they didn't receive my service request online. I won't give them a lower grade, because who knows who was at fault. It was possibly my own fault. Once I called, they had scheduled for the next day and were very nice.

Empire called me to let me know the tech was running behind which I really appreciated. However he arrived very soon after anyway. He was very professional. He serviced my system, and without additional charge reattached my duct (under the house) and check the remaining ones for me. I signed up for the annual service plan ($154, amt paid at time of service) which included work performed and an additional service trip in the fall. Highly recommended, very satisfied!

My HVAC wasn't blowing cold, so I called for a technician. I was advised that rather than pay the out-call fee of $75, I could arrange a service+maintenance visit or $89. The appointment was made quickly and courteously. The technician called ahead and arrived spot on. He was efficient, clearly expert in his field, and had a van supplied with all the parts he needed. He found an over-flow pump that had shorted out, and a burnt out fan motor. Replace both and was finished within 2 hours. Very nice interaction. My AC is now frosty!

I WAS VERY SATISFIED. THEY DID EXACTLY WHAT WE ASKED. THE PRICE WAS WITHIN THE RANGE OF QUOTES THAT WE HAD RECEIVED FROM THEM AND THEIR COMPETITORS.

THEY HAVE BEEN EASY TO DEAL WITH. THEY GOT VERY BUSY, AND WE CALLED ABOUT THE AIR CONDITIONER SYSTEM WHEN IT STARTED TO GET COLD, AND THEY TOOK ABOUT A WEEK, MAYBE TWO. WHEN WE CALLED THE FIRST TIME THE GENTLEMAN TOLD US THAT IT WOULD BE CHEAPER TO GET THE SERVICE CONTRACT THAN PAYING FOR A CALLOUT, WHICH WE DID.

I THOUGHT THE CREW WORKED PRETTY WELL. THEY HAD ONE MAIN GUY THAT WAS IN CHARGE OF THE INSTALLATION, AND HE DID FINE. THEY WORKED FOR A WEEK STEADILY AND DID IT AT A TIME WHEN WE DIDN'T NEED TO WORRY ABOUT BEING TOO COLD OR HOT. THE SALESPERSON, ROBERT, WORKED WITH ME, AND WE CAME UP WITH A SOLUTION THAT WAS HELPFUL IN SAVING MONEY AND DOING A GOOD JOB. WE ENDED UP WITH HIGH END EQUIPMENT THAT DIDN'T COST AS MUCH AS OTHER COMPANIES.

AFTER THE FREON RECHARGE IT JUST DIDN'T LAST. ALTHOUGH THEY COMPLETED THE SERVICE WE ASKED THEM TO, THEY DIDN'T REALLY FIX THE PROBLEM. I FELT LIKE I PAID A LOT TO NOT GET THE PROBLEM FIXED. I WISH THEY HAD FOUND THE CAUSE OF THE LEAD INSTEAD OF JUST REFILLING IT.