Empire Heating & Air Conditioning

The scheduler was able to get us an appointment before we left on a weeks vacation. The technician arrived after the slotted time (3-5pm) but it was a late appointment and Friday traffic in Alpharetta, so his earlier delays before us contributed to the lateness, and I was glad he showed up. He quickly and professionally surveyed the unit (inside and out), determined that the unit was low on freon, took a reading which proved to be correct and filled the unit as necessary. There could be a leak, but if it has been 4+ years since the unit was last charged with freon, it should last the same amount of time. If not, then they can look for the leak, which is where the company we had look at the unit last fall wanted to do without even checking the freon level or putting in freon. Overall I am very happy with Empire and will use them again.

To the technician's credit, he was very honest and friendly. Unfortunately, during the service call, he tripped over one of the A/C unit wires in the attic damaging the transformer to the unit. He promptly notified us, then replaced the transformer at no cost. Upon completion of the job, everything appeared to be working until we later tried to turn off the affected A/C unit. The unit wouldn't turn off without using the circuit breaker. We called the contractor. They promptly sent the technician back out the next morning. After checking the system, he determined the wall thermostat wasn't working correctly, but felt it wasn't related to the damaged transformer. He offered to install a thermostat with no service fee involved, but would have to charge for the thermostat. I declined, and installed the thermostat on my own. The system then worked correctly.

We initially had technicians from several companies out to examine the air conditioner, which was performing erratically. It appeared that the problem may have been a dirty evaporator coil, but the coil could not be easily accessed to confirm this. Since the air conditioner was 16 years old, the coil over 20 years old and the furnace over 30 years old, we decided to replace the entire system. The cost was as estimated and included a $200 discount for Angie's List plus a 1-year maintenance agreement. The warranty was 20 years on the heat exchanger, 10 years on the compressor, 5 years on other parts and 2 years for labor. The installation was completed with no problems and is saving us about 35% on air conditioning and 20% on heating. Our only complaint would be slowness with paperwork, some of which wasn't completed until the day of installation.

They exceeded our expectations. They provided us with the right unit and we haven't had any problems with it so far. They did a wonderful job.

The people at Empire were lifesavers this time. It was in the middle of winter so I called Empire and asked them if they could come out and help me. They immediately sent out a man to find out what the issue was and he determined that I had a clogged filter in my unit. He replaced the filter and the system worked like new. I will always use Empire form now on based on their professionalism and dedication to seeing the customer is always important.

I cannot accurately quote what Empire charged me, but I will say they charged me a very affordable rate for the work they did. I would highly recommend the services of this company to others. I continue to give them my business because they treat me like a valued customer and they charge fair rates.

Bill discovered and reattached a loose wire that apparently never had been properly attached. A competitor firm had serviced this unit for about ten years without noticing the problem. Although he was not responsible for the failure properly to attach the wire, Bill covered the service call under our warranty on grounds he should have discovered and corrected the condition as part of his April 11 service visit. I consider this an example of superior client service and recommend him and his firm accordingly.

Overall, very well, once the technician actually arrived. A service dispatcher called me at my work office an hour before my scheduled appointment time to say they were on the way right now. I told them I was not available early, that I was leaving work to be there between the hours we arranged previously, as scheduled. Then I was called once I arrived home and told the technician was lost, with no working cell phone, so a dispatcher called to get location directions to relay back to him.....ugh. He arrived an hour later...but within the 3 hour window for arrival...after I flagged him down by standing out front. I suggested using Mapquest or Google maps for location help in the future or get better directions...I gave the company detailed directions and location help when I first booked the appointment.

The sale person was very friendly and knowledgeable. Provided very reasonable strategy for replacing my 27 year old air conditioners. No hard sell or unreasonable equipment or excess work.

Arrived on time, fixed the problem quickly and throughly explained the likely causes of a longer term problem (system leak) which we will fix later.

Work was done satisfactorily. Service person arrived later then window range promised though.

This is my third experience with Empire. This time was no different. They were terrific. Chris explained the system he recommended and why, gave me his estimate, including the number of workers and how long it would take. Everything happened exactly the way he said it would. The guys were great. They were polite and careful about keeping the gate closed, and great with my dogs! Empire was not the lowest bid, but I felt good about the products they recommended and the way they went about the work. I will use and recommend them again and again.

Great from front to back. The sales person was very upfront and straightforward. Explained things clearly. Got a good price, and the work was completed very quickly and with high quality.

They are very nice. The service tech was informative.

The sales person, Robert Owen, was very kind and helpful. This was a second estimate we received and he offered to have a technician look at our system for free as a second opinion to determine if it should be repaired or replaced. Turns out replacement was the way to go and they replaced the entire unit in a day.

We were very pleased with Moncrief's work on the project. We took four bids and we went with Moncrief because they recommended keeping our current metal duct work instead of installing flex ducts like the other three companies. They stated that there was no reason to change the best duct work available, just clean it. They also recommended the best units for OUR house not the higher end units recommended by the others. The highest bid was $21,000! Our system has worked great this winter and Moncrief came out to check on some issues for free when we had a question. They also installed the system while we were out of town without any problems.

It was important that Mary Ellen called me at work so that I could meet the technician. I really appreciate that gesture. The technician did not give up, even when the problem appeared to stymie him.

Chris James, the Empire Service technician, diagnosed the problem right away as a faulty circuit board. A replacement was ordered and was expected in in a couple of days. It failed to arrive as expected but it was not Empire's fault. The manufacturer had a computer failure on the day it was ordered and lost the order. Empire followed up and the new board was shipped right away and promptly installed by Chris. The system now works perfectly and we are very pleased with Empire's work. We are impressed with their knowledge and professionalism and will certainly use them again.

They were responsive seeing that another company called us back a week later. I had to pay over the phone, because I was out of town and they where very accommodating.

They were on time and called ahead to tell me they were coming. Technician was nice although somewhat lackadaisical. He did fix my issues and even pointed out and issue with my dryer vent and told me how to fix it myself.

On the day of the appointment Empire called to see if I wanted the technician to come ahead of time. The technician was very professional and quiet. Talked the minimum necessary. Helped me access the electrical box because I didn't have power for a section of the condo. Offered advice on calling an electrician. Angie's website shows a coupon for service calls or repair. But the technician said they accept coupons only for repair work.

Everything went well except they ordered the wrong part and had to go back out and get the correct part.

Fantastic, worker showed up, on a Saturday, right on time. Did exactly the work requested and then proceeded to better attach my vent hose allowing for faster drying and less clog/fire risk.

They were excellent. Chris was friendly and super helpful. I recently moved in and didn't know much about the furnace, but he checked it all out, showed me everything (like how to light the pilot light, change the filter), and explained what he was doing as he went. I will definitely use them again.

They were very honest, didn't try to oversell me. Their tech was very honest and polite. When I chose the cheaper model he didn't try to pressure me into buying the most expensive model. I checked around and I thought the price was very good. Can't remember specific cost of installation.