Empire Heating & Air Conditioning

The technician called me and said he didn't know why the pilot light went out, there was no good reason for it to go out. He said it might be a bad thermocouple, but normally the furnace wouldn't run for a few weeks if the thermocouple was bad. He said he would relight the pilot light and actually recommended not replacing the thermocouple. On top of that, he said they wouldn't charge me for the revisit. Are you kidding me! I was floored! These guys are my HVAC people for life! What incredible service!

technician was polite, considerate and on time

Keith Lumpkin, one of the best technicians ever. He came on time, fixed the problem quick, explained what happened and what he had to do to fix the problem. This was a great experience. Keith deserves a raise in salary!

Empire was very responsive to my request, and scheduled an appointment within a day of my request. The technician was on time. I told him about the two issues. I have one room (the guest bedroom) that is colder than the rest of my house and I have smelled natural gas periodically in the room above the furnace, and outside the crawl space vent that is closest to the furnace. The technician turned on the fan, walked in the guest bedroom, looked at the vent, came back to me and said there is nothing he can do (end of story). I pressed him on this issue, because Empire designed and installed the system. He then said that they could install dampers or another return vent, and would have someone call me. He also told me there was nothing he could do about the natural gas smell supposedly coming from the furnace. He did very little to investigate this - I basically had to trouble shoot the issue. However, Empire sent the owner of the company out along with two technicians a week later. They were able to resolve the issue with the cold room by taking out some of the duct work, and they confirmed this with a sensor that measures air flow. They spent over an hour investigating the natural gas smell and could not determine where is was coming from. They did fix a small gas leak at my hot water heater (but not the source of the smell), and also fixed a loud noise that occurred whenever I ran water. The assured me that there is no way the natural gas smell could be coming from my furnace. I was very impressed with the technicians and the owner on the second visit - very professional, knowledgeable, and concerned about my issues and solving them. I would give the second team all A's, and have changed my review to reflect this.

They provided a great service, were on time and very professional. I will definitely use them again.

Scott Townsend arrived at my home within an hour of my call to request service. He was friendly and skilled at diagnosing the components of the furnace. He determined that the igniter was faulty and was able to retrieve the replacement part from his truck. He replaced the igniter and had the furnace operational within 2 hours of my initial call to Empire. I couldn't be more pleased with their personnel and service.

Serviceman was punctual and efficient. He performed the tune-up and inspection, then showed me what he did and explained how to change the filter since I have just moved into this house.

It was okay except that the cost was a little bit expensive. I do not have a complaint.

Dave was the technician who came out and I was very satisfied with his knowledge and professionalism. Office staff was also helpful and on top of things.

The office staff was very pleasant and accommodating, arranging for a service call the same afternoon. I was called to advise me when Dave the technician was on his way and he arrived promptly within the originally promised time frame. He tested my entire system and was able to figure out what had gone wrong with it. As I had originally planned before this incident to replace my thermostats, he took the time to explain various options, and having two on his truck, replaced them for me, all without any high pressure or feeling I was getting gouged. I would definitely use them again if I have a future HVAC problem.

Very pleased with service, arrived on time, didn't try to sell me other services, answered my questions, very professional. Will definitely use again.

The serviceman was polite and professional. He reviewed the checklist associated with the package I bought and stayed focused on the list. There was no pitch to buy a service package or upgrade the inspection. My furnace is old and in a crawlspace under my house. I had anticipated a discussion about the age and overall health of the system but he did not seem to want to discuss it. He was here about 30 minutes. Overall it was a good experience.

Everything went as planed new filter and oiled up the fan. I will be calling them again in the Fall.

It went fine, but he left the switch off on the outside. I am not sure if that was a mistake. The connection on the outside was left open. It was not working because of that. There was no service done. They gave me the quotation. They checked and informed about the issue that they saw. The work was done within a month after I purchased a big deal. He disconnected the A/C from the outside. The other guy came and he figured out why it was not working. That is when he found that the switch was not in place. The connection was not set, which was not good because the air conditioning was not working. The first guy was not professional and should not have left the switch off. They presented themselves good to me.

A few weeks ago, when it got "cold" for the first time this year, I noticed my thermostat wasn't reaching the set temperature of 71 degrees. Hot air would come through the vents periodically, but never stay on long enough to actually heat the house. I called a company (not Empire) and had a technician out the same day. He was in my crawl space for a short time, then came out and basically said nothing was wrong (he removed then reinstalled the pressure switch and said "everything's OK now!"). He charged me $160 and walked out the door. Flash forward to yesterday, when it got cold for the second time this year. Exact same problem. Rather than waste my time with that other company again, I called Empire, and Keith came out. He initially diagnosed a faulty pressure switch, but upon further investigation, he found that the switch itself was fine, and that something else in the furnace was causing the pressure switch to act irregularly. He then proceeded to meticulously examine each mechanism of my furnace, to make sure it was doing the job it was supposed to do. Sure enough, some drainage hoses had accumulated an abundance of water over the years, which was causing the switch to go off/on irregularly. He removed and drained the hoses, reinstalled them, and like magic, my furnace was operating normally again. I appreciate that Keith took the time to explore every option and be certain that he had fixed my problem. I can't help but think that if the original technician from the other company had just spent a little more time down there, he might have discovered the same thing, but Keith put in that effort, and the other technician did not. Empire Heating & Air is going to be my first call going forward for my HVAC maintenace and repair, I recommend them very highly!

I would not use this type of service again - they charged me basically to tell me that I need to spend another USD$350.00

Empire is absolutely the best! They have been providing HVAC service to my home for close to fifteen years and they have never failed to do a perfect job. Cindy, Cuddy and the rest of the staff there is just awesome. I am sticking with Empire.

Overall I was billed $368 from empire and the $69 coupon bringing the total to $437 to have my unit inspected, cleaned, and charged. I could have paid my old provider $150 and had the same service, plus an additional visit in 6 months to do it again. I will not even use my second visit that is included with the service plan, because it will give them the opportunity to charge me another $300 to clean the coils and charge refrigerant.

"Cutty" was punctual for the service. He knew what needed to be done, he explained it to me. He was very professional. I will use this company again.

I purchased both inspections (one on my house and one on a condo property) through an Angie's List Big Deal. Price was very reasonable. Empire called me within an hour or so of purchasing to schedule the inspections, which I scheduled for different days. The Empire receptionist was extremely polite, friendly and personable each time I spoke with her. She provided a reminder call before each inspection. Both technicians were friendly and performed their tasks quickly and professionally. One discovered that the blower compressor was below optimal readings so I went ahead and had that replaced for $121. Overall good experience with both inspections and Empire as a whole. Would definitely use again.

It went very well. He was very professional, and I could tell he was very knowledgeable in regards to HVAC. He inspected our furnace and said our filters were perfectly clean (we just moved into the new home) so he provided us with our two free included filters with the inspection for later use. I was very pleased with their services and will use Empire again.

Technician was professional and diagnosed the issue, ordered the new part and came back onsite within three days to install.

I was concerned that a leak can from the system but he helped me identify another issue. this was extrememly important and reassuring. Pleasant and helpful discussed age of system and possible future problems. Great help.

Our son's nursery was not cooling down when the air was running, so we hired Empire to do an tune-up of our AC unit to see if they could identify the problem. The person who came seemed knowledgable and could not find the problem, per se. He thought it may have been due to the lack of insulation around our air ducts, which he felt the folks who insulated our attic should have done the previous winter. He criticized their work, also saying they should have done a better job at air-sealing around the vent connections. He felt that we would need to reroute our ducts so they were more direct, which could cost >$1000, and also have another go and air sealing & insulating the ducts. He left stating he would send someone out to give me an estimate on this very large project. He looked for a damper to see if that may help with rerouting the air, but did not see one. Due to the blown-in insulation in the attic, he did not physically walk over and assess the duct. I called and complained to the insulation crew and two men came out to do an assessment. They actually pushed the insulation to the side and walked up to look at the ductwork. They found a damper immediately and the problem was solved for ZERO dollars (much better than the thousands I was close to spending to reroute our entire duct work). Needless to say, I was not pleased with Empire's check-up and felt the person could have at least found the damper himself! I contacted the company & they were very kind and issued me a refund right away. So, A+ for customer service, but a D- effort in assessing my actual AC situation (averages out to a C rating in my book).

Service provider was very professional and seemed very knowledgeable regarding A/C unit. He replaced a part that went bad with the unit.