Ace & A Heating & Air Conditioning of DeKalb

They were very good.

Very well. No problems found.

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unknown

called them, left message. Called back promptly. Scheduled the service, and got it done.

I was not present but my son said the man was very helpful and made some good suggestions, was very nice, cooperative, efficient, and got the furnace back to good working order.

The technician appeared competent, but I was not particularly impressed. I paid him with a company check. He asked me for my ID. This totally creeped me out. Never in my life have I been asked for ID for a company check, nor in my own home. I realize that this is probably a company policy (a foolish one IMHO) not the technician's decision, but still that creepy feeling means I will not use Ace & A again.

Just see the above statement.

I will definitely use them again and highly recommend them to anyone who needs to replace their units or have an annual check up.

On July 3 we came home from work and our A/C was not working. Ironically, we had an appontment already scheduled with them for July 6 to do an "annual check-up" on our A/C unit, as we are under a "preferred customer" agreement wth Ace and A and they perform yearly annual checks on both our AC and furnace. Ace and A came out early on the 4th of July and told us that our coil was frozen and we should turn it off for some time and then if we turned it off and on sporadically we would be able to limp through for 2 more days until our scheduled appointment with them. cost of the call on a holiday was $100, which we knew in advance and gladly paid. We did as the technician suggested and it worked. On July 6th a different serviceman came to do our spring check-up, told us we had a leak and added 3 lbs of R-22 freon at $74/lb. He also said we needed a leak check (but didn't perform it at that time). We were leaving on vacation the next day for a week so told him we would schedule it for when we returned and he said that would be fine....... but it wasn't fine. We returned one week later and the freon was completely gone and the AC was blowing hot air. They returned on July 16th to do the leak scan ($150) and found all freon was gone. They had to add another 4 lbs of R22 freon ($296). If the serviceman had simply fixed the leak during the July 6 service call we could have saved the $296 worth of freon that leaked out during the week we were gone. But we had had good luck with Ace and A in the past, so we stuck with them when our AC was not working in September and they came out on September 17th on a service call. They diagnosed that we had a bad control board on the furnace, so the AC was not turning on as it should -- and something going wrong with a 19 year old furnace was not surprising, so we decided to buy a new furnace from Ace and A (cost ~$2000), which they installed on September 19th. This allowed our AC to start cooling our house again, but we noticed as the weather cooled the AC fan was running constantly -- even when the thermostat showed that the AC should not have been running. We called Ace and A again to take a look at it and they discovered that they had wired the new furnace incorrectly and that was causing the fan to never shut off. I'm not sure if Ace and A has had many seasoned service technicians leave their company lately, but we just are not getting the quality that we have in the past and will be choosing a different heating/AC service company in the future.

Called company in the mid-afternoon explaining that my Rheem upstairs AC system started blowing warm air the previous night and the output fan was blowing out cool air rather than the customary warm air on a very old but reliable system. The representative was professional, compassionate. She seemed to really understand that as a teacher, my hours of availability are limited during the day. After hearing that I get home after 6pm, she arranged a diagnistic service call the same evening after 6:00pm. At about 6:10pm, I received a call that the tech was en route. He arrived approx. 15 mins later. The tech identified himself and begin checking the system. Though he was very professional, he seemed a bit uncertain about the diagnostic process. He determined based on the fact that the system was blowing hot air inside & only cool air was exiting the exterior fan that the problem was with the outside cooling unit. After testing the electric current to the condenser, the tech made the judgement call that the condenser was working but the compressor was over heating & locking up. After hosing down the compressor to cool it & attempting to jar to unit to unlock, the tech deterined that the compressor needed to be replaced. He then sat in his truck for about 15 minutes and returned with a bill for $84.95 & an estimate to replace the cooling unit with a 13seer Ruud, a thermostat and coils for $ 3325 not including the furnace. I noted that earlier in the summer I was considering replacing my old system for a more efficient model & that I received an estimate for a 13 seer complete Lennox unit with Merrit furnace and whole house air filter for $3763 minus a $300 discount from a very reputable company with ample references. I produced a written estimate as verification.The tech stated that with the addition of the furnace a sytem from ACE & Awould cost over $4700. I realize that my system is quite old & that it iswell past it's effectiveness. I was hoping for a little more time to save & shop for a system. The tech was very prompt & professional. I did get the impression that he was somewhat of a novice. Therefore, I may have to yet yet another opinion. If as is highly likely, I will have to replace the system, I definately will purchase the other quality system from athe company that is not listed on Angie's List but has come highly recommended by both a contractor friend and a neighbor.

We have an unit dedicated to our guest suite, having guest that week, Ace and A came out within hours of our plea. They repaired the unit quickly but warned us it was on it's last legs. The next spring, we got quotes for a new unit. Ace and A gave us a very good price and since they are so close to us (2 miles away), we decided to support a local company. They were very good removing the old unit and putting in a new platform for it to stand on.We have them on an annual maintenance contract for several years. They call and remind us about the semi-annual inspection, and we can set the appointment for our convenience. Usually, we have the same tech come over and check things out. They are very polite, professional and inform us if there's any problem. We had an old floor vent that rattled all the time which was very bothersome. I asked for a replacement register which they ordered for me. I picked it up and installed it. It's so nice to have a quiet room again.All in all, this company is an excellent firm to have service with. I highly recommend them for HVAC.

My AC was fixed within 30 minutes. Plus Dion was just a genuinely nice guy.

My overall experience with Ace & A is outstanding!

At the absolute height of the extreme heat we experienced, my AC went out. I'm 7 and a half months pregnant and the indoor temperatures on the upper floor of our home were downright unbearable. I faced the conundrums of the 104+ temperatures, the unit went out on a Sunday and the following Wednesday was a holiday... I called many places for immediate/emergency assistance and I was told on 99% of those calls that I could not be accommodated until the following Friday. You can imagine how I felt. I've got myself, my husband, our little one, our pets and my advanced pregnancy in all this heat & humidity. I called Ace & A on Monday morning and they said, "We can be to you by as early as 8AM tomorrow." I was so grateful for their prompt, courteous manner, fair price (I was also able to use an Angie's List coupon!). They called twice to confirm the appt, called ahead of the technician's arrival and the fix took less than twenty minutes if that. I would DEFINITELY recommend Ace & A to any of my neighbors, and as an HOA board member, people do ask from time to time for recommendations. They were friendly, courteous, professional and very prompt and fairly priced + coupon. I will most certainly be using them for the regular maintenance on both of my HVAC units. Thanks Ace & A!

They were very quick to respond, high quality, and their follow up to make sure everything was ok was very good. They also came on time. I am going to use them again in the future.

The quality of the work is good. They were very punctual and professional.

This is the second time we have used Ace & A and one of the same technicians from the first visit made this call. Again, the overall experience was very positive, primarily due to the skill and professionalism of the technician.

We were very pleased with the cleaning of our two air conditioner units and the replacement of one of the parts. We thought the price on the part was reasonable. We will continue to use them in the future.

They were able to come the next day when I called. They were very professional, friendly, explained what the problem was, and they were efficient. They are a family company which is good and that does a lot of business. I would definitely use them again in the future.

Everything went well from start t finish. The financial charge was moderated by using the Angie's list discount coupon, but it still hurt.

Chad was prompt, polite, and efficient. He knew his stuff and was able to sort out the problem and fix it in no time.

They were very responsive - found the problem quickly and repaired in less than 30 minutes.

Everything went great and everyone I spoke to from the afterhour’s person, to the original technician, to the installers and the owner's son, were very polite and professional. It was obvious to me the technicians and installers were all very knowledgeable and highly skilled people. They answered all my questions and wanted to make sure I was completely comfortable with why they were replacing my unit. I also felt they were all very responsive to my needs, especially since I had a sick dog. I believe Ace & A has been in business for over 30 years. It’s a family run organization which explains why their level of service was so high. I think they (all) are very honest people and they gave me a good price on the unit. They were also able to come out a day earlier than planned. I have used them for semiannual service checkups since 2008 and ten months ago had them replace my upstairs unit. I found the same level of professionalism, skill, and service then, that I had now. In fact, one of the installers also helped install my unit last year and remembered me. I have worked with other Heating and Air Conditioning companies in the past. Ace & A surpasses anyone else in Atlanta. They are honest people who really do care about their customers. I give them an A+ and will refer them to anyone looking for a good Heating & Air Conditioning company.

The technician changed the thermostat batteries and spent some time determining the cause of the problem. He concluded that I needed to have the wire between the thermostat and heat unit rewired and gave me an estimate for about $493 which I thought was on the high end. Three days later, walking around the side of my house, I found out that my crawl space door was left open! I called to advise them of this. Not good - I have wildlife in my neighborhood. I found another company to take a look at the problem and they found the cover to the heat unit left off by the Ace and A technician! They were able to clean out the vacuum hose and burners which alleviated the problem for less than $100. The technician from Ace and A should NOT have left my crawl space door and heating unit uncovered! He was very professional and punctual but I cannot in good conscience use them again. Ace & A explained their charges fully in their response and they are correct in their diagnoses. My problem with them is the fact that the crawl space door was left open. I did call the office and they were professional and courteous. I called them to bring this to their attention and gave my name and date of service and the person I spoke to said that they would make sure and tell the service manager about it. I never heard back from them for an apology written or on the telephone. It is for this reason that I didn't feel comfortable using them.