akrc

Description of Work: My appointment was set for some small home repairs and painting, I took the day off and waited. Once the time frame in which they were to arrive passed I called to check to see where they were. I was informed that they had to cancel my appointment (Mind you this is after they were already supposed to be there, I took the day off, I called them and I was leaving for vacation) I told them to cancel and immediately started refund paperwork with Angies List. The owner called me and begged me to allow them to come the next day. I was hesitant, but did go ahead and schedule for the next day. Neither my husband or myself could be there. The outside work was done to our satisfaction, the wall hanging were hung appropriately, but when I entered my room were the drywall patch and painting was to be done I immediately noticed that only 1 coat had been applied to the walls and the trim was not done. When I called them, I was informed that a second coat was not needed and the trim was not needed. Seemed odd to me since I could see the tan color through the wall and the new grey paint was all over the trim. I had had enough. So I spent the weekend after my vacation redoing all of the paint so that my built-ins could be put in.

Description of Work: It's been 2 months now, and with a few rainouts and illnesses thrown in for reasons, nothing has been done. Phone contact is sporadic, and messages rarely get answered. By now it is time to ask if I can get a refund.

Description of Work: Difficult to get in touch with provider. When they arrived to paint, they asked if I had any blue tape- something they should have had. They didn't remove any fixtures and splattered paint all over fixtures, granite and floor.

Description of Work: I should have known better when they recheduled the appointment 3 or 4 times which is in my Angie's List email, even rescheduling on a day we were not scheduled for. AKRC Home lmprowment 5/2/2014 5121201 Thank )IOU for purchasing our coupon. Iwlll be contacllng )IOU to schedule )'DUr project and |Me:Thankyoufor replying so quickly I look forward to hearing from you with myh list ready |AKRC Home lmprowment 5/2/2014 Lori,what partof town )'Do you live in |Me: Suwanae, Ga closer to the Lawrence\'ille side, in the Richland Subdivision off of Lawrencevile-Suwanee Rd. Does that help? |AKRC Home lmprowment: thats great we are in Cumming close to Suwanee |The several are all dated May 10 : |AKRC Home lmprowment My next availibility is the week of May 26 Please let me know what day works best for you |Me: May 27th works great |AKRC Home lmprowment We are booked the 27th .. .I have the 29th or 30th open. |Me: That does not work for me how about June 2 | AKRC Home lmprowment:He alreadu has an appt on the 2nd. What about the 3rd? |Me: The third works for me |AKRC Home lmprowment:I have you in for the 3rd @ 9am.Thank)Ou,Verena Shehan |Me: Great, see )OU then! Than on June 1, 2014 I received this |AKRC Home lmprowment: Lori,I am needing to reschedule our appointment for Monday June 2 what works for you? I thought the appointment was June 3 I thought to myself, we finally firmed up June 9th, 37 days after I bought THE DEAL When they finally started At first I was really impressed so I hired them for additional work and that is when the mess started. They never finished 1/2 the things that they were paid for, which in part is my fault because I paid them with a check on the additional work and took their word that the jobs on the list were complete or would be Here are our texts back and forth once I discovered work was not completed: |Jun 28, 2014 16:13:03 |Why have you not finished the list I have been |waiting to hear from you??? Lori |Jun 28, 2014 16:21:15 |Lori we been super busy....we plan on getting |over there this week sometime |Jun 28, 2014 16:35:58 |Ok just let me know when; thanks! |Jun 28, 2014 17:40:21 |Sure thing :) |Jul 10, 2014 19:39:24 |Hey Arron Hope everything is ok; I was hoping |to have heard from you by now. I really need |this stuff taken care of!???? |Jul 10, 2014 20:13:58 |Ok Lori, I will get over there soon, Maybe overthe weekend. We Have had some family stuff (issues) going on the last couple of weeks. |Jul 24, 2014 12:02:15 |Ok Arron I believe that I have been more than patient. The work needs to be completed this week or you can return $400.00 of the $1000.00 extra that I paid you Jul 24, 2014 12:05:15 |in addition to the original Angie's List Deal; they have sent me numerous emails asking me to survey your company. I am sorry that it has come to this |Jul 24, 2014 12:06:42 Ok Lori. We will get over there this weekend. I Put you in my calender for saturday at noon Make me a list and we will head that way | Guess what no shows!!!!!!!!!!!!! |Jul 28, 2014 13:53:53 On Saturday after again promising to be here on Sunday? You call again and say Monday at 9:30AM sharp. You were a No Show And Did not |answer calls. I am very upset because the work is for closing on our house. Please return the money that you were advanced Please return cash for the check you cashed |Needless to say after exchanging more texts they NEVER COLMPLETED THE WORK OR |REFUNDED ANY MONEY. This was my fault in part for TRUSTING people and PAYING IN ADVANCE. This was a very EXPENSIVE LESSON | | | | | | |

Description of Work: Did a great job repairing my damaged town home balcony. Work was quick and very high quality.

Description of Work: Fixed two wooden gates that were difficult to open and latch. They were done in no time.

Description of Work: "Bathroom Updating and Remodeling |There's more to maintaining a bathroom than cleaning it - having fresh caulking and new fixtures or tile for an instant upgrade!" | |The above is a quote from your website. I have been asked by Angie's List for the fourth time, to evaluate my experience with your company. As you may well imagine, I do not have glowing things to say. As a matter of fact the over-all rating of "D" seems appropriate to our experience. | |This is what I plan to submit to Angies List if I do not receive reimbursement from the tile specialist who has quoted $50, (alternatively you can send me a text or email about completing it yourself) to make our tile look and function properly: | |Arron is an affable, likable fellow. I had 3 tasks for him: a leaky faucet, adjustment to a new furnace thermostat, and replacement of the faucet set in a bathtub. He said he could handle it all. | |I paid $320 to Aaron although he had not completed any of the three jobs - just messed with them. I had to hire someone else for the thermostat, the leaky faucet doesn't leak but operates strangely (backwards), and the replacement of the faucet set in the bathtub became a nightmare! Two factors with the bathtub faucets were beyond Aaron's control: his wife was having twins (I'm a grandmother and I get this could cause some delay and confusion) and there was some unexpected rot behind the bathtub faucet set. Still Aaron said he had it all under control. | |Our sojourn began on March 19, and ended poorly on May 23. For 2 months we had a torn apart unusable bathroom with pieces of tile and parts strewn everywhere. I tried contacting Aaron numerous ways - phone messages and texts. Aaron simply didn't return respond. Finally when I became uncharacteristically threatening (saying I would tell Angie's list), he apologized and did show up. | |Aaron and an assistant said I needed to purchase a lot of extra items, but we did that and it was acceptable. They worked several hours on the tub faucets. | |BUT THEN, after a poor clean up, Aaron quietly left the house without telling us he was going. My husband and I were both there. The worst part was what it all looked like: he had left the strangely off-centered tile only semi-grouted with something other than grout and it was slopped across the tile. I am now going to have to pay someone else - after over 2 months of dilly dallying with Aaron - to clean and grout the tile. If I don't do this we will again have rot behind the faucets! | |I hate writing negative feed-back but I refuse to be taken advantage of. I paid $320 (+ $250 in materials), endured 2 months of mess and the work is still not completed. | |

Description of Work: They never showed up for the scheduled sppt

Description of Work: I contacted AKRC when I originally purchased the deal and both the owner and his wife would call me back to schedule appointments. While they did miss the original appointment, they finally showed up on the second try. When they looked at the job (removing an two old door jambs and hanging new ones with solid core doors, basic carpentry work), we all agreed that the job would exceed the 3 hour max covered by the deal. I agreed to pay for all time over the 3 hours, as well as any materials, and they would come back to start the work when they got the extra wood. I gave them a week before I called to check status and they never responded. Over two months time, I tried multiple times to get in touch with AKRC for service, but they did not respond to any of my calls. I knew that they were ignoring me as I called the same number and got the same voice mail that I contacted them on when I originally purchased the deal. To no avail, and no matter how much I asked for a call back, they would never respond. While all I wanted was some sign of life and that they could at least say that they no longer wanted to do my job, but they continued to ignore me. I end up getting a refund and going with another company which was prompt and responsive to my needs.

Description of Work: They were not able to keep their scheduled appt. and came late on the rescheduled day. But once at work, they worked well and even stayed late to complete extra work.

Description of Work: I purchased this deal in July and I believe the first appointment was schedule for August 13. When they didn't show up on that day, I called and they rescheduled for August 16. They did not show up on the 16th either. I called and got the answering machine. I left a message asking them what had happened. I received no response, which is why I decided to request a refund.

Description of Work: I had to contact the company repeatedly both initially and throughout the project. They failed to show several times. They did not finish the job and left me their mess to clean up. We had to hire another company to finish things up.

Description of Work: Aaron and his workers painted my bedroom. They moved the furniture and even moved a couple other pieces of furniture for me that were not in the room. I highly recommend their services.

Description of Work: Three bathrooms were painted a much lighter shade. I am very pleased with the outcome and the quality of the work provided. Great customer service. I plan to use them in future for other projects. Thanks!

Description of Work: I realize & appreciate this may be a small business, but that doesnt give a pass for poor service and communication. I purchased the coupon for painting on 6/7/14. Initial contact was made by me after a few days of no contact/confirmation of my appointment requests by AKRC. I submitted the 3 service dates as the site asked and had to re-confirm this with the vendor on 3 occassions with Verena Shehan (book keeper & wife of the owner). Each time I'd call for a status to confirm appt, I'd get voicemail, leave a message & still get no response until after I would call or text back again asking for a status. I was finally confirmed for Friday 6/20/14 10 days after my initial contact. The appt was to start at 9am. I was already feeling unsure of the job by this time, but moved forward. I was advised by Verena Shehan that 2 reps would be present for the job(Jacob & Greg), no mention that Aaron (the owner) would ever be there for the actual job. There wasnt any reason to have 1 supervisor for 2 painters anyway. I preped the house for paint (wife took day off, taped all walls, wall plates removed and furniture moved & purchased my paint the day before). On the day of the confirmed service, I received a text, not a phone call, a text at 8:55am (5 minutes before the service) that they can't make it because Aaron (the owner) was sick. I understood that sickness is unavoidable, but the reasoning didnt make sense since Aaron was not the one who would be present for the job. His name was never mentioned to be present as he was on another job that day. I was advised both Jacob & Greg were sent home (Apparently they close the entire business down when Aaron is sick). This didnt add up to me & although I continued to press as to why Jacob & Greg wouldnt still be available, I was only advised that they were sent home (I hope they are paid salary since one sickness would likely take food off their families' tables) since Aaron couldnt supervise their work. Although I suggested he could come out the next week to check their work, this didnt matter, Jacob & Greg had disappeared by this time according to AKRC and could not be located to come do the work. I was then advised that they were sorry, but that the did cancel another job to complete mine and would reschedule. Not exactly the most professional statement by a business to make you feel that they bent over backwards for a customer. Besides, why was I so special to have someone else's appointment cancelled. Like I said, this didnt add up to me. Verena Shehan suggested I reschedule the next week but we lost the day of work and ended up painting ourselves. I didnt respond or set up another service, but got a quick refund from Angie's List, which was very helpful with my issues.

Description of Work: They painted a room and ceilings. They did a professional job. I have hired them for additional work.

Description of Work: The guys repaired drywall and painted my kitchen ceiling. It looks perfect. I have already scheduled them for additional work.

Description of Work: I purchased a coupon for 18 man hours to have wallpaper in 2 bathrooms removed. They worked for 6 hours with 3 men to complete one bath and part of another. The wallpaper in the first bath was in a bonus room over the garage with lots of angles and on the ceiling. It was stuck well and took longer than expected. They worked hard but couldn't finish. I'll have them back to complete the job as schedules allow.

Description of Work: A+ experience.

Description of Work: Was late for first appointment, estiment given. Second appointment made and they were a NO SHOW. I called them and was told "we thought it was going to rain so made arraignments for inside work". Nice if I would have been informed. Third appointment made NO SHOW again and they never answered my call, I am still waiting for a call so my work can be done. I have taken off work twice for appointments and cancelled plans for the third appointment.